Sacramento - CSU Sacramento - Librarian, Head of User Services

https://csus.peopleadmin.com/postings/3027

Initial Application Review 05/10/2018
Open Until Filled

Anticipated Start Date Summer 2018

Salary
Dependent upon qualifications and professional experience

Essential Duties    
Reporting to the Associate Dean for Academic Services, the Head of User Services:
- Leads the setting of goals, objectives and priorities for User Services consistent with the Library’s strategic plan, national standards, and best practices;
- Fosters a dynamic, welcoming, and user-oriented environment for students, faculty, staff, and community users through continuous innovation and assessment of user experiences;
- Manages departmental budget allocations;
- Leads a cohesive student assistant orientation and training program;
- Engages with the university community to plan, design, and implement new services and programs that improve service delivery to meet their changing needs;
- Applies data-driven decision making regarding improving, continuing and/or retiring services.

Required Qualifications    
1. ALA-accredited master’s degree in Library and Information Science or international equivalent.
2. Three years or more experience supervising staff in a public services setting, including at least two years of library experience.
3. Ability to provide leadership for the delivery of excellent customer service.
4. Ability to initiate, develop, and assess innovative services and programs that advance strategic goals.
5. Strong organizational, and problem-solving skills; demonstrated initiative and service commitment to library users.
6. Demonstrated success in project management, including ability to manage multiple priorities.
7. Evidence of continued professional development, involvement, and contribution.
8. Demonstrated ability to work effectively with diverse populations that are reflective of a wide range of background and cultural heritage and social identities.

Preferred Qualifications    
1. Demonstrated success in leadership of a user services or similar unit within an academic library.
2. Experience with space-planning and physical collection management.
3. Experience in managing a unit or department budget.
4. Experience working with assessment tools.
5. Experience in a consortial environment in the delivery of circulation and resource sharing services.
6. Demonstrated expertise in contemporary copyright issues and open access initiatives.
7. Experience working in a collective bargaining environment.
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