Santa Rosa - Sonoma County Library - Library Specialist

https://www.calopps.org/sonoma-county-library/job-18239411

Close Date
5/8/2018 at 5pm

Salary
$20.38-$25.46

Description
* Pending classification study

We are seeking a customer service driven professional for our part-time Library Specialist position at the Roseland Community Library.

THE POSITION:
TYPICAL DUTIES include, but are not limited to:
    Advises patrons of library policies, procedures, and services in person and over the telephone with a friendly and helpful attitude
    Registers patrons, enters patron information into library database and issues new or replacement library cards with accuracy; updates patron records; communicates with the patron about the procedure and explains rationale positively when denials are required
    Listens attentively to patron’s questions about library account and answers in a calm and professional manner
    Recognizes when a question needs to be directed to reference staff
    Proactively collects fines and payments for lost materials
    Assists patrons with the use of public computers and other electronic equipment
    Efficiently and accurately balances daily cash and prepares deposit
    Readily and proficiently uses a computer to enter and retrieve information, locate library materials and charge and discharge materials; successfully incorporates the use of RFID and the StaffLink into daily circulation workflow
    Efficiently receives and processes requests and reserves
    Quickly and accurately sorts returned books
    Processes magazines and gift books in a neat and timely manner; keeps magazines, periodicals, telephone books and other materials current
    Readily provides clerical assistance to Librarians and other staff

MINIMUM QUALIFICATIONS: Equivalent to the completion of the twelfth (12th) grade and one (1) year of clerical and office support work. An Associate’s degree, or higher, from an accredited college or university can substitute for the required experience. Bilingual skills in Spanish required.

APPLICATION PROCESS:
Please go to https://www.calopps.org/sonoma-county-library to apply. Applications must be submitted by the final filing date.

The application process may contain one or more of the following steps: a supplemental application, written test(s), skills assessment(s), and/or oral examination(s).

DESIRED SKILLS AND ABILITIES:
Excellent oral and written communication skills; customer service experience; proficiency with computers and software applications. Previous work or volunteer experience performing outreach to the Hispanic community preferred.
Benefits

Recruitment Contact
(707)545-0831
extension:
1591
Contact email:
llopez@sonomalibrary.org