https://careers.pageuppeople.com/873/ma/en-us/job/532868/circulation-desk-coordinator
Application Deadline: Open until
filled. A review of applications will
begin Friday, November 10, 2023, and the review period may end at any time
thereafter.
Apply now Job no: 532868
Working Title: Circulation Desk
Coordinator
Classification Title: Library
Services Specialist II
Pay Plan: 11 months
Salary Range:
Hiring salary is
budgeted/anticipated at $3,255 - $3,830 per month commensurate with education
and experience
CSU Salary Range: $3,255 -$5,869
per month.
Position Summary: This position
provides a high level of customer service in order to assist library patrons in
using the library’s collections, services, computing resources, and other
equipment. This position is responsible for the successful operation of the Cal
Maritime Library’s Service Desk and its Circulation and Interlibrary Loan
services, which requires successful training, supervision, and scheduling of
library student assistants.
Major Responsibilities:
Staff the library service desk, which includes provision of basic
informational assistance, guiding students in basic library research, referral
of complex and/or in-depth reference questions, circulation of materials,
updating and maintenance of patron data in circulation system, enforcement of
all library policies, processing library fines, and ensuring an environment
conducive to student learning in the library. Ensure the accurate recording of
library service desk statistics, including gate counts and user transactions.
Evaluate, hire, schedule, train, and oversee library student assistants
(LSA) in order to assure a high-level of customer service at the library
service desk. Training and oversight of LSAs includes understanding and
implementing library policies, service desk procedures, and core library
concepts related to collections and technologies.
Train LSAs to conduct basic library research, answer common questions,
and troubleshoot computer and other equipment problems.
Maintain current LSA online training modules and policy manual.
Ensure the successful daily operation of Reserves, Interlibrary
Lending/Borrowing, and Document Delivery services. When necessary, develop and
recommend to the Library Dean new or updated policies, procedures, and/or
technologies to improve efficiency, reliability, and quality of Reserves and
ILL services; understand and interpret all Reserves and ILL related policies
with library users, vendors, and other institutions; streamline workflow when
possible to achieve increased efficiency, cost-savings, and/or speed of ILL
services; record and provide ILL statistics when needed.
Oversee periodicals receiving; ensure LSAs properly check-in issues;
claim and track materials not received.
Maintain the orderliness of the library, which includes shelving and
shifting of books, newspapers, and periodicals. Train LSAs to shelve materials
and maintain cleanliness of whiteboards, tables, and general environment.
Perform other duties as assigned.
Required Qualifications:
High school education or equivalent certification plus three years of
related library experience or an equivalent combination of experience and
education.
Full proficiency in all technical aspects of work assignments, in
particular, Interlibrary Loan (ILL) and Circulation, and maintains a thorough
knowledge of functional area policies and procedures.
Knowledge of emerging trends and technologies in libraries, in
particular as they relate to ILL, Circulation, and online collections. General
knowledge of library collection organization and classification scheme and
ability to interpret bibliographic records.
Ability to interpret library department’s policies and procedures and
apply them accurately in performing work functions, as well as the ability to
evaluate procedures, and applicable work methods and recommend changes.
Ability to enforce library policies, in particular policies related to
ILL, Circulation, and patron conduct and behavior. Working knowledge of
institution’s and library’s policies and practices associated with the ethical
use of and access to library and on-line resources.
Full proficiency in the use of automated library system(s) and
subsystem(s) pertaining to functional area. Knowledge of library research
methodology and the ability to use it.
Excellent communication and interpretive skills to be able to assess
patron information needs, orient and guide patrons in use of library resources,
and assist in resolving patron problems and complaints.
Ability to effectively provide lead work direction and training to
student workers and an understanding of employment and payroll procedures
related to student workers.
Ability to fully utilize standard and non-standard features of various
online resources and standard desktop software packages, such as word
processing and spreadsheets, to perform technical work and assist patrons.
Demonstrated troubleshooting, problem-solving, and research skills to
address standard and non-standard work problems. Demonstrated ability to
compile and present information in an organized manner.
Preferred Qualifications:
Bachelor’s degree Proficiency in use of Ex Libris Alma/Primo library
management system Ability to assist in the creation and design of library
promotional materials using word processing, presentation, or desktop
publishing software.
Working knowledge of California State University’s, the institution’s
and library’s policies and practices associated with the Americans with
Disabilities Act (ADA), such as the CSU’s Policy on Disability Support and
Accommodations (Executive Order 926) and Accessible Technology Initiative.
Physical, Mental and Environmental
Conditions: Involves mainly sitting with
up to 25% of the activities involving regular standing or walking; involves
lifting of medium weight objects limited to 25 pounds.
Eligibility to Work: Applicants must provide proof of U.S.
citizenship or authorization to work in the United States within three days of
the date of hire.