Friday, September 27, 2013

County of Santa Clara - Electronic Resources Librarian I

FINAL FILING DATE: 10/08/13. If the Final Filing Date states "Continuous", the application filing period may close any time after ten business days from the issue date of this job announcement if sufficient qualified applications have been received. Postmarks are not acceptable, therefore it is important to submit your application as soon as possible.

Under supervision, to perform professional library work related to electronic resources.
This recruitment requires the submission of an online application. No paper applications will be accepted. Applicants must apply online at Computers are available at the County Government Center, 70 West Hedding Street, 8th Floor, East Wing, San Jose, CA 95110, normal business hours, for applicants to apply online.
All applicants are required to complete the supplemental questionnaire. Applications received without the completion of the supplemental questionnaire will be rejected.

Benefit and Retirement information may vary from bargaining unit to bargaining unit.  Due to changes in State Law, current pension provisions described in the union contracts are not automatically applied.  Specific pension benefits for new hires who start on or after January 1, 2013 may be different than indicated in the union contracts.

Click here to access all Memoranda of Understanding and most recent Summary of Changes.
  • Administers public and staff web services (including the library blog and the staff resource page;
  • Implements time-sensitive updates to website information;
  • Designs and/or participates in the design of web pages, and performs layout work, linking, and all the other tasks required to create, develop and expand web pages and services;
  • Provides a simplified means for library staff to place content into the web environment with a minimum of effort and training;
  • Provides staff training on web services and on web-based subscription services;
  • Participates in the design and maintenance of the IPAC (Internet-based Public Access Catalog);
  • Participates in the maintenance of the RPA (Remote Patron Authentication) system;
  • Keeps informed of new developments in information technology;
  • Evaluates selected software and hardware products and assesses their feasibility;
  • Participates in evaluating current electronic collection and selecting and deselecting electronic materials;
  • Answers reference questions, both in person and via interactive web-based reference interface and webmaster email;
  • Answers questions from the public and staff regarding functionality of the web environment;
  • Participates in developing or modifying procedures;
  • Develops and presents statistical reports on use of electronic resources and the web environment;
  • Works closely and effectively with Technical Services staff, Systems Office staff, and the Graphic Designer;
  • Participates in professional organizations and attends workshops and meetings;
  • May be assigned as a Disaster Service Worker;
  • Performs other related duties as required.
Possession of a Master’s Degree in Library Science or its recognized equivalent from a library school accredited by the American Library Association
One (1) year of education or experience in web design, current web related programming languages, and automated library systems.

Possession of a valid California Drivers license prior to appointment and the ability to qualify for and maintain a County Drivers Permit.

Knowledge of:
  • Library tools, methods and procedures;
  • Web design;
  • Current web-related programming languages;
  • Automated library systems;
  • Classification and cataloging systems and principles;
  • Principles and procedures of reference;
  • Effective training techniques;
  • Common office software applications such as email, word processing and internet browsers;
  • Library services, programs, and policies that serve the community.
Ability to :
  • Establish effective and tactful oral communications in serving a wide variety of individuals;
  • Advise and instruct patrons and staff in the use of library electronic resources;
  • Analyze community needs and make recommendations to meet those needs;
  • Write effectively;
  • Establish and maintain effective working relationships with those contacted in the course of work.
  • Reason logically to define problems, collect and process data and reach valid conclusions.
Veterans Preference Information
This recruitment has been identified as non-entry level by the Human Resources Director. Any veteran who has submitted a copy of their DD214 form, and received an honorable discharge within the last five years, will be given a preferential credit of five percent (ten percent for those identified as disabled veterans), after attaining a passing examination score for a numerically scored examination.

THE EXAMINATION PROCESS: The examination process may include one or more of the following: application review, application appraisal, preliminary competitive rating, performance test, written test, and/or oral interview examination.
This recruitment may require completion of Supplemental Questions in order to evaluate your education, training and experience relative to the required knowledge and abilities for the position you are applying for.
Your responses to the questions may also be reviewed and scored in a Competitive Rating evaluation process based on pre-determined rating criteria. Your answers should be as complete as possible, as no additional information will be accepted from applicants once the Competitive Rating evaluation has begun.
*New Hires shall be subject to a pre-employment criminal background check.
Electronic Resources Librarian I Supplemental Questionnaire

Please describe your experience with web design and web program languages. Include name of employer, work title, dates and hours worked per week, and the program languages with which you have experience.

Please describe your experience in providing formal presentations/classes to various library professionals (e.g., presentations at American Library Association conference). Include name of employer, work title, dates worked and hours worked per week.

Please describe your experience in providing training to library patrons and/or staff. Include type of training, name of employer, work title, dates worked and hours worked per week.

Please list type of projects you have overseen/coordinated for an entire library system to implement a new technology, improve the user experience for library patrons, or develop a new service. Include name of employer, work title, dates worked and hours worked per week.

* Required Question

City of Burlingame, San Francisco/Peninsula - Library Assistant II

Close Date: Oct 22, 2013
Apply immediately! Recruitment will close upon receipt of first 200 qualified applications.

Salary: $4,156.77 - $5,014.56 Monthly

Under general supervision of the Library Technical Services Manager, the Library Assistant II performs a wide variety of technical and clerical library work in the Technical Services Division. This division is responsible for the purchasing, installation, maintenance, security and support of the Library’s computers, peripherals, audio-visual equipment, and telephones as well as related software. The Division is also responsible for the acquisition, cataloging, and processing of all library materials.

The Library Assistant II performs a full range of duties as assigned including those that require the knowledge of general department policies and procedures. Employees at the Library Assistant II level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit.

ESSENTIAL FUNCTIONS: This is a specialized assignment with the Burlingame Public Library and incumbents will be primarily assigned to the Information Technology Services division but may be required to perform other Library Assistant II functions which may include but are not limited to the following.

  • Respond to and resolve questions and problems from users at all levels in the library; provide technical support, user assistance, and training in a courteous and tactful manner.
  • Provides customer service to patrons in library and over the phone and via email, including basic reference advisory service using a variety of search tools.
  • May interpret library policies in assigned areas to library staff and public.
  • Prepares and maintains library materials for the public by adding new materials to the library's online catalog and modifying and deleting item records.
  • Install, configure, upgrade, and repair computer hardware, software, and network equipment including peripherals such as printers, scanners and etc.
  • Install, maintain, and troubleshoot shared public use thin-client workstations.
  • Troubleshoot, diagnose and resolve complex problems with personal computers and workstations, printers, software and related equipment.
  • Image and roll out new workstations.
  • Respond to emergency requests for computer repair.
  • Install, maintain, upgrade, and train on computer and audio/visual equipment in the meeting rooms of the library including the new computer lab and the Lane Room.
  • Establishes and maintains accurate records and files.
  • Participates in special projects.
  • Operates integrated library system.
  • Assists in developing procedures.
  • Operates standard office equipment.
  • Monitors and troubleshoots automated materials handling system and check-out machines.
  • Assists in updating signage, printed materials and Web site.
  • Participates in meetings, committees, task forces and workshops
  • Direct and instruct patrons on self-service options online and in the library.
  • May prepare and maintain displays and exhibits.
  • Plan and implement special event programs.

Education & Experience: Minimum one year of experience in a public library in a position comparable of that of Library Assistant I in the City of Burlingame as well as the equivalent to completion of the twelfth grade.

KNOWLEDGE/ABILITIES/SKILLS: (The following are representative sample of the KAS’s necessary to perform essential duties of the position)
Knowledge of:
  • Library terminology.
  • Standard library procedures, policies and organization.
  • Library materials and resources.
  • Integrated library systems and automatic material handling systems.
  • Library functions including circulation, reference, administration and technical services.
  • Record keeping and filing systems.
  • Computers and Microsoft Office.
Ability to:
  • Communicate with the public clearly, accurately and concisely, both orally and in writing;
  • Perform library clerical work of moderate difficulty.
  • Work independently without close supervision or as part of a group or team.
  • Provide lead direction to others.
  • Establish and maintain cooperative working relationships with those contacted in the course of work.
  • Learn the use of library automation systems automatic materials handling systems, and computer-based technology.
  • Provide excellent customer service to the public, citizens, and other City employees.
  • Sort or file alphabetically and numerically.
  • Maintain records, logs and databases.
  • Understand and use Dewey Decimal System.
  • Follow written or verbal instructions and procedures.
  • Observe safety principles and work in a safe manner.
  • Operate a computer and use word processing and spreadsheet software, assisting staff as needed.
  • Work irregular hours, shifts and weekends as assigned.
The Application Process

Applicants must submit a completed City of Burlingame application along with a resume.
Applicants are encouraged to apply on-line at

Applications are also available at City of Burlingame
               Human Resources Department
               501 Primrose Road
               Burlingame, CA 94010
               Or by calling (650) 558-7297

The following dates are tentative and subject to change based on the needs of the City.

Deadline to apply: October 22, 2013 at 5:00pm or upon receipt of first 200 qualified applications. 
Panel Interview:     Tentatively scheduled for the week of October 28, 2013.
Dept. Interview:     Tentatively scheduled for the week of November 4, 2013

The Selection Process
All applications will be reviewed for relevant education, experience, training and other job related qualifications. Meeting the minimum qualifications does not guarantee that a candidate will be invited to participate in the selection process. The candidates who best match the needs of the City will be invited to participate in an oral panel interview process. An eligibility list for this position will be established from those who pass the oral panel interview with a score of 70% or higher. The list will remain in effect for at least one year unless exhausted sooner.

The department will invite the most qualified candidates from the eligibility list to a final department interview. The City Librarian will make the final appointment. Salaries for new employees are established at the department level interview. All new hires are required to successfully pass a one year probationary period.

Prior to appointment, candidates will be required to:
  • successfully complete and pass a fingerprinting and background reviews.
  • comply with The Immigration Reform and Control Act of 1986. All new employees are required to provide proof of identity and authorization to work in the United States at date of hire. 
  • present an original social security card.