City of Burlingame, San Francisco/Peninsula - Library Assistant II

https://www.calopps.org/ViewAgencyJob.cfm?ID=15440&kw=burlingame 

 

Close Date: Oct 22, 2013
Apply immediately! Recruitment will close upon receipt of first 200 qualified applications.

Salary: $4,156.77 - $5,014.56 Monthly

Under general supervision of the Library Technical Services Manager, the Library Assistant II performs a wide variety of technical and clerical library work in the Technical Services Division. This division is responsible for the purchasing, installation, maintenance, security and support of the Library’s computers, peripherals, audio-visual equipment, and telephones as well as related software. The Division is also responsible for the acquisition, cataloging, and processing of all library materials.

The Library Assistant II performs a full range of duties as assigned including those that require the knowledge of general department policies and procedures. Employees at the Library Assistant II level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit.

ESSENTIAL FUNCTIONS: This is a specialized assignment with the Burlingame Public Library and incumbents will be primarily assigned to the Information Technology Services division but may be required to perform other Library Assistant II functions which may include but are not limited to the following.

• Respond to and resolve questions and problems from users at all levels in the library; provide technical support, user assistance, and training in a courteous and tactful manner.
• Provides customer service to patrons in library and over the phone and via email, including basic reference advisory service using a variety of search tools.
• May interpret library policies in assigned areas to library staff and public.
• Prepares and maintains library materials for the public by adding new materials to the library's online catalog and modifying and deleting item records.
• Install, configure, upgrade, and repair computer hardware, software, and network equipment including peripherals such as printers, scanners and etc.
• Install, maintain, and troubleshoot shared public use thin-client workstations.
• Troubleshoot, diagnose and resolve complex problems with personal computers and workstations, printers, software and related equipment.
• Image and roll out new workstations.
• Respond to emergency requests for computer repair.
• Install, maintain, upgrade, and train on computer and audio/visual equipment in the meeting rooms of the library including the new computer lab and the Lane Room.
• Establishes and maintains accurate records and files.
• Participates in special projects.
• Operates integrated library system.
• Assists in developing procedures.
• Operates standard office equipment.
• Monitors and troubleshoots automated materials handling system and check-out machines.
• Assists in updating signage, printed materials and Web site.
• Participates in meetings, committees, task forces and workshops
• Direct and instruct patrons on self-service options online and in the library.
• May prepare and maintain displays and exhibits.
• Plan and implement special event programs.

QUALIFICATIONS

Education & Experience: Minimum one year of experience in a public library in a position comparable of that of Library Assistant I in the City of Burlingame as well as the equivalent to completion of the twelfth grade.

KNOWLEDGE/ABILITIES/SKILLS: (The following are representative sample of the KAS’s necessary to perform essential duties of the position)

Knowledge of:

• Library terminology.
• Standard library procedures, policies and organization.
• Library materials and resources.
• Integrated library systems and automatic material handling systems.
• Library functions including circulation, reference, administration and technical services.
• Record keeping and filing systems.
• Computers and Microsoft Office.

Ability to:

• Communicate with the public clearly, accurately and concisely, both orally and in writing;
• Perform library clerical work of moderate difficulty.
• Work independently without close supervision or as part of a group or team.
• Provide lead direction to others.
• Establish and maintain cooperative working relationships with those contacted in the course of work.
• Learn the use of library automation systems automatic materials handling systems, and computer-based technology.
• Provide excellent customer service to the public, citizens, and other City employees.
• Sort or file alphabetically and numerically.
• Maintain records, logs and databases.
• Understand and use Dewey Decimal System.
• Follow written or verbal instructions and procedures.
• Observe safety principles and work in a safe manner.
• Operate a computer and use word processing and spreadsheet software, assisting staff as needed.
• Work irregular hours, shifts and weekends as assigned.

The Application Process

Applicants must submit a completed City of Burlingame application along with a resume.

Applicants are encouraged to apply on-line at www.calopps.org.

Applications are also available at City of Burlingame

               Human Resources Department

               501 Primrose Road

               Burlingame, CA 94010

               Or by calling (650) 558-7297

The following dates are tentative and subject to change based on the needs of the City.

Deadline to apply: October 22, 2013 at 5:00pm or upon receipt of first 200 qualified applications. 

Panel Interview:     Tentatively scheduled for the week of October 28, 2013.

Dept. Interview:     Tentatively scheduled for the week of November 4, 2013

The Selection Process

All applications will be reviewed for relevant education, experience, training and other job related qualifications. Meeting the minimum qualifications does not guarantee that a candidate will be invited to participate in the selection process. The candidates who best match the needs of the City will be invited to participate in an oral panel interview process. An eligibility list for this position will be established from those who pass the oral panel interview with a score of 70% or higher. The list will remain in effect for at least one year unless exhausted sooner.

The department will invite the most qualified candidates from the eligibility list to a final department interview. The City Librarian will make the final appointment. Salaries for new employees are established at the department level interview. All new hires are required to successfully pass a one year probationary period.

Prior to appointment, candidates will be required to:

• successfully complete and pass a fingerprinting and background reviews.
• comply with The Immigration Reform and Control Act of 1986. All new employees are required to provide proof of identity and authorization to work in the United States at date of hire. 
• present an original social security card.