Vallejo - California Maritime Academy - Circulation Desk Coordinator - full-time

https://careers.pageuppeople.com/873/ma/en-us/job/532868/circulation-desk-coordinator 

Application Deadline: Open until filled.  A review of applications will begin Friday, November 10, 2023, and the review period may end at any time thereafter.

 Apply now Job no: 532868

Working Title: Circulation Desk Coordinator

Classification Title: Library Services Specialist II

Pay Plan: 11 months

Salary Range:

Hiring salary is budgeted/anticipated at $3,255 - $3,830 per month commensurate with education and experience

CSU Salary Range: $3,255 -$5,869 per month.

Position Summary: This position provides a high level of customer service in order to assist library patrons in using the library’s collections, services, computing resources, and other equipment. This position is responsible for the successful operation of the Cal Maritime Library’s Service Desk and its Circulation and Interlibrary Loan services, which requires successful training, supervision, and scheduling of library student assistants.

Major Responsibilities:

    Staff the library service desk, which includes provision of basic informational assistance, guiding students in basic library research, referral of complex and/or in-depth reference questions, circulation of materials, updating and maintenance of patron data in circulation system, enforcement of all library policies, processing library fines, and ensuring an environment conducive to student learning in the library. Ensure the accurate recording of library service desk statistics, including gate counts and user transactions.

    Evaluate, hire, schedule, train, and oversee library student assistants (LSA) in order to assure a high-level of customer service at the library service desk. Training and oversight of LSAs includes understanding and implementing library policies, service desk procedures, and core library concepts related to collections and technologies.

    Train LSAs to conduct basic library research, answer common questions, and troubleshoot computer and other equipment problems.

    Maintain current LSA online training modules and policy manual.

    Ensure the successful daily operation of Reserves, Interlibrary Lending/Borrowing, and Document Delivery services. When necessary, develop and recommend to the Library Dean new or updated policies, procedures, and/or technologies to improve efficiency, reliability, and quality of Reserves and ILL services; understand and interpret all Reserves and ILL related policies with library users, vendors, and other institutions; streamline workflow when possible to achieve increased efficiency, cost-savings, and/or speed of ILL services; record and provide ILL statistics when needed.

    Oversee periodicals receiving; ensure LSAs properly check-in issues; claim and track materials not received.

    Maintain the orderliness of the library, which includes shelving and shifting of books, newspapers, and periodicals. Train LSAs to shelve materials and maintain cleanliness of whiteboards, tables, and general environment. Perform other duties as assigned.

Required Qualifications:

    High school education or equivalent certification plus three years of related library experience or an equivalent combination of experience and education.

    Full proficiency in all technical aspects of work assignments, in particular, Interlibrary Loan (ILL) and Circulation, and maintains a thorough knowledge of functional area policies and procedures.

    Knowledge of emerging trends and technologies in libraries, in particular as they relate to ILL, Circulation, and online collections. General knowledge of library collection organization and classification scheme and ability to interpret bibliographic records.

    Ability to interpret library department’s policies and procedures and apply them accurately in performing work functions, as well as the ability to evaluate procedures, and applicable work methods and recommend changes.

    Ability to enforce library policies, in particular policies related to ILL, Circulation, and patron conduct and behavior. Working knowledge of institution’s and library’s policies and practices associated with the ethical use of and access to library and on-line resources.

    Full proficiency in the use of automated library system(s) and subsystem(s) pertaining to functional area. Knowledge of library research methodology and the ability to use it.

    Excellent communication and interpretive skills to be able to assess patron information needs, orient and guide patrons in use of library resources, and assist in resolving patron problems and complaints.

    Ability to effectively provide lead work direction and training to student workers and an understanding of employment and payroll procedures related to student workers.

    Ability to fully utilize standard and non-standard features of various online resources and standard desktop software packages, such as word processing and spreadsheets, to perform technical work and assist patrons.

    Demonstrated troubleshooting, problem-solving, and research skills to address standard and non-standard work problems. Demonstrated ability to compile and present information in an organized manner.

Preferred Qualifications:

    Bachelor’s degree Proficiency in use of Ex Libris Alma/Primo library management system Ability to assist in the creation and design of library promotional materials using word processing, presentation, or desktop publishing software.

    Working knowledge of California State University’s, the institution’s and library’s policies and practices associated with the Americans with Disabilities Act (ADA), such as the CSU’s Policy on Disability Support and Accommodations (Executive Order 926) and Accessible Technology Initiative.

Physical, Mental and Environmental Conditions:  Involves mainly sitting with up to 25% of the activities involving regular standing or walking; involves lifting of medium weight objects limited to 25 pounds.

Eligibility to Work:  Applicants must provide proof of U.S. citizenship or authorization to work in the United States within three days of the date of hire.