Palo Alto - Stanford University - Part-time Library Circulation Specialist

https://careersearch.stanford.edu/jobs/part-time-library-circulation-specialist-4770

Closing Date
Open Until Filled

Work Schedule: 50% time
Saturday: 10am-2pm
Sunday: 10am-7pm
Monday: 8am-5pm

Summary
The Access Services department at Stanford Libraries (SL) seeks a creative, energetic, and focused individual to fill the role of Part-time Library Circulation Specialist.

The Part-time Circulation Specialist will work at the Circulation & Privileges desk at Stanford’s Cecil H. Green Library providing excellent customer service by charging and discharging library and course reserve materials, answering questions, providing technical and computer assistance, issuing access and borrowing cards to affiliated scholars and fee borrowers, and taking payment for library fines and fees. The Circulation Specialist must successfully interpret and communicate SL policies and procedures, develop a rich and varied knowledge of SL resources and University services, and skillfully manage referrals. S/he will be called upon to troubleshoot and maintain library technology, including printers, copiers, and scanners, using established procedures. S/he will also assist in processing new materials, and compiling and generating department statistics.

CORE DUTIES
Public Interaction, including job duties such as:
Perform circulation and privileges functions such as charging, discharging, managing holds and reserves, accepting payment of library fines, and issuing/updating library cards (for access and borrowing) according to established policies and procedures.
Refer fine appeals to supervisor
Assist patrons with access problems, route problems to supervisor
Release keys and combinations to assigned study spaces and lockers
Answer informational and ready reference questions in person and via email with clarity, accuracy and professionalism
Instruct users in the use of library catalog and other basic informational resources
May staff the library entry desk, performing bag check and basic circulation tasks.

Materials Processing, may including job duties such as:
Receive and prepare new acquisitions and notify patrons of availability
Prepare items for shipment to commercial bindery
Receive and process items from/to auxiliary libraries; prepare return shipments. Verify shipments of inventory transfers between locations.
Create, maintain, delete and process both the print and the online Course Reserve materials

Collection Maintenance, including job duties such as:
Screen and evaluate circulated materials for a variety of treatment options (i.e. repair, bindery)
Perform searches for missing items
Performs and monitors material transfers between locations
Performs quality control checks on stacks and maintenance and circulation activities
Uses regular reports to perform or delegate searches and identify materials needing record updates or transfers.

Computing Support, including job duties such as:
Use on a daily basis common computer programs such as word processing, spreadsheets, Web browsers, and email
Monitor library email account and reports
Edit department intranet web pages as needed; monitor and update links and information on public-facing pages.
Assist users and perform basic troubleshooting for library technology such as photocopiers, printers, microfiche readers, etc.

Building Duties, may include job duties such as
Opening and/or closing activities such as managing doors, lights and computers;
May perform walk-throughs to monitor or clear the building of all patrons
Investigate door alarms, report building or patron incidents to Supervisors, Facilities and/or public safety as appropriate.

Education and Experience Required
Two-year college degree plus one or more years of experience in an academic library, or equivalent combination of education and relevant experience.

Knowledge, Skills and Abilities
Experience with direct interaction with patrons
Demonstrated supervisory experience
Demonstrated computer literacy with word processing, spreadsheets and communication software such as email
Demonstrated interpersonal and organizational skills
Able to apply judgment in choosing procedures and evaluating alternatives
Demonstrated ability to perform detailed tasks accurately and efficiently
Possess strong communication skills in English
Demonstrated ability to be flexible and work well under pressure
Record of excellent attendance