Department University
Library
Fixed Term End Date
40 hours/week
Salary Information $21.06
per hr - $24.21 per hr; (Commensurate with experience)
Open Until Filled Yes
Position Purpose
Provides excellent library and information service in
support of the University’s academic programs as outlined in the University
Library’s Strategic Plan. Performs duties requiring broad knowledge of general
library operations and/or materials, and specific library policies and
procedures in a diverse work environment. Delivers accurate, timely, and
courteous service that respects individual needs and strengthens the educational
experience. Participates in planning and accomplishing the goals of Access
& Delivery Services. Serves at Library Help Desk and assists with Course
Reserves, periodical check-in, the ARS (Automated Retrieval System) and other
responsibilities as needed. Participates in continuing education/training and
staff development activities appropriate to job responsibilities. Supervises
student assistants. The primary schedule is Tuesday-Saturday, 1:00 p.m. – 10:00
p.m.. Adjustments in this schedule will be required as a function of the
academic calendar, e.g., intersession, summer hours , etc.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Circulation of Library Materials; Supervision of the
Library evenings and weekends (65%)
● Staffs the Library Help Desk during scheduled hours.
● Assists patrons in locating materials in the Library using
OSCAR (the University’s online catalog).
● Provides courteous directional and informational
assistance and simple reference assistance to users, requiring a general
knowledge of the library’s physical facility, organization, collections and
policies.
● Refers complex questions to the appropriate individual.
● Uses the automated library system (Sierra) to circulate
materials (checkout, check-in, place holds, etc.) to members of the Santa Clara
University community.
● Communicates effectively with patrons.
● Recommends searches and/or Link+ or Interlibrary Loan
requests for missing library materials.
● Educates users about new or enhanced services provided by
Access & Delivery Services.
● Creates non-affiliate and special affiliate borrower
cards.
● Provides information on specific library policies,
including circulation privileges.
● Overrides patron blocks when appropriate.
● May assist with the on-going work of processing Course
Reserves.
● Trains, supervises, and manages library student workers,
directing their work and ensuring the work of the library (sorting, shelving,
shelf reading, auditing ARS, etc) is completed during work shifts.
● Supervises the Automated Retrieval System (ARS, our
on-site storage) during evenings and weekends.
● Clears Hold Shelf weekly of Link+, ARS, and books that
were not picked up.
● Opens/Closes and secures the library.
2. Materials Processing and Maintenance (20%)
● Checks in library periodicals under the direction of
Cataloging or Electronic Resources & Serials staff.
● Maintains current periodicals shelving area
● Participates in preparing materials for binding
● Consults with supervisor or conservator concerning
seriously damaged materials.
3. Participates in Library-wide special project work (10%)
● Special assignments may include work in other library
units such as Cataloging or Electronic Resources & Serials.
● Tasks will vary and may be short- or long-term.
● Special projects may include tasks such as weeding,
cataloging work, or other library processing projects.
4. Other Duties as Assigned (5%)
● Troubleshoots minor problems with copy machines, OSCAR
workstations, printers, etc.
● Repairs and services equipment throughout the library as
requested and required.
● Occasional lifting or moving of library furniture, as when
reorganizing a study area, etc.
● Manages equipment withdrawal for the unit; maintains
equipment storage area.
● Manages supplies for the unit; maintains supply storage
area.
● May utilize a sign making software and/or word processing
software to create library signs and notices to be posted in the library; and
to create/update forms and documents.
● Collects data on services, collections, use and facilities
for library assessment.
● Works on unit projects.
GENERAL GUIDELINES
1. Recommends initiatives and implements changes to improve
quality and services.
2. Identifies and determines cause of problems; develops and
presents recommendations for improvement of established processes and
practices.
3. Maintains contact with customers and solicits feedback
for improved services.
4. Maximizes productivity through use of appropriate tools;
planned training and performance initiatives.
5. Researches and develops resources that create timely and
efficient workflow.
6. Prepares progress reports; informs supervisor of project
status; and deviation from goals.
7. Ensures completeness, accuracy and timeliness of all
operational functions.
8. Prepares and submits reports as requested and required.
9. Develops and implements guidelines to support the
functions of the unit.
Provides Work Direction
Supervises student workers evenings and weekends.
Qualifications
To perform this job successfully, an individual must be able
to perform each essential duty satisfactorily. The items below are representative
of the knowledge, skills, abilities, education, and experience required or
preferred.
This position requires the ability to effectively establish
and maintain cooperative working relationships within a diverse multicultural
environment.
Physical Demands
● Ability to lift 25 pounds of material and manage carts
filled with books and other materials. Must be able to process large quantities
of books during peak book return periods at the end of each quarter
● Considerable time is spent at a desk using a computer
terminal.
Work Environment
The work environment characteristics described below are
representative of those an employee encounters while performing the essential
functions of this job.
Typical office environment.
Mostly indoor office environment with windows.
Offices with equipment noise.
Offices with frequent interruptions.
Knowledge
AA degree, preferably in Library Technology, and at least
two years of library experience at a library circulation desk, or an equivalent
combination of education and experience are required.
Skills
● Demonstrated experience in providing high-quality customer
service.
● Demonstrated supervisory experience.
● Demonstrated experience with computers and office
productivity software.
Abilities
● Demonstrated evidence of excellent verbal and written
communication skills.
● Evidence of excellent interpersonal skills.
● Evidence of ability to work in a collegial and team
environment.
● Demonstrated ability to work in a dynamic technological
and organizational environment, and to adapt to new situations easily.
● Evidence of ability to work independently and collaboratively.
● Accommodate shift changes and weekend work as required.
Education:
AA degree, preferably in Library Technology, required
Years of Experience:
At least two years of customer service experience is
required
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