Sacramento - California State Library - Research Program Specialist 1

This job is not listed as a librarian, but would be an excellent fit for anyone with an MLIS.

http://jobs.spb.ca.gov/wvpos/more_info.cfm?recno=501766

CLASSIFICATION: RESEARCH PROGRAM SPECIALIST I

TENURE/TIME BASE: PERMANENT FULL TIME

BUREAU: CALIFORNIA RESEARCH BUREAU

MONTHLY SALARY: RPS I - $4833 - $5874

SUMMARY: The Research Bureau was created in 1991 within the California State Library to provide policy research, analysis, and information services that are timely, objective, nonpartisan and confidential. The Bureau’s staff responds to and anticipates issues which are subject to legislative resolution, and address policy issues of statewide importance in an interdisciplinary, integrative manner. The Research Bureau works exclusively and directly for members and committees of the California Legislature, the Governor’s Office, and other elected state Constitutional officials, in support of their responsibilities in proposing and evaluating legislation and public policy.

DUTIES:

The RPS I position in the Bureau requires the services of highly skilled and motivated individuals who are responsible for carrying out complex research projects and activities under close general supervision.

Research, Organize, Present, Respond. Under the general guidance of an Assistant Director of the Bureau,

• Plans, conducts, collaborates on the more difficult research studies and program evaluations requested by public officials.

• Reads, understands, and is able to apply large amounts of relevant research.

• Uses microcomputer software to carry out statistical and/or quantitative research.

• Evaluates the accuracy and validity of statistical data and analyses.

• Conducts research on multiple topics as requested by public officials.

• Compiles and synthesizes large amounts of both qualitative and quantitative information.

• Interprets qualitative and quantitative information within a public policy context.

• Prepares and makes formal presentations based on research.

• Organizes and facilitates research seminars, forums, panels, and meetings.

• Provides expert consultation services to administration, department, staff, legislative bodies, commissions, and agencies.

• Advises clients on issues related to policy development and formulation.

• Writes correspondence in response to requests from public officials.

• Prepares CRB research publications.

• Writes draft legislation at the request of a client.

• Participates on task forces and advisory committees.

• Participates in collaborative projects and project management efforts with CRB and CSL staff members.

• Develops contacts within the policy and research communities.

• Attends appropriate conferences, hearings, and meetings that provide contacts and policy-related information.

• Follows developments in specific fields through contacts and appropriate readings.

• Employs best management practices in documenting and archiving project-related materials.

• Other duties as assigned

DESIRABLE QUALIFICATIONS:

• Ability to work successfully with high-level officials of the executive and legislative branches.

• Ability to interact discretely and professionally with elected officials and their staff.

• Interest in the process of formulating public policy.

• Ability to communicate effectively both orally and in writing.

• Ability and experience handling multiple, simultaneous projects with varying deadlines.

• Ability to act independently and show initiative.

• Ability to respond flexibly to changing assignments in a high-pressure environment.

• Ability to conduct research in a stressful, high visibility environment.

• Ability to accept and provide appropriate criticism.

• Ability to evaluate situations effectively and take appropriate action.

• Ability to work overtime as needed.

• Ability to travel and attend meetings at short notice.

KNOWLEDGE AND EXPERIENCE:

• Knowledge of research methods and techniques, including development and application of computerized models to research data; statistical and other methods used in the analysis and projection of data; survey methods and analytical techniques and operations research methods.

• Experienced writing about research findings and work for technical and non-technical audiences.

• Experienced making public presentations.

• Experienced using personal computers and software packages.

Marin County - College of Marin - Part-Time Librarians

College of Marin library is looking for part-time librarians which could lead to a full-time position. The listing is not on our website at this time but potential candidates can email Carl Cox the position is listed.

 

Carl Cox, College of Marin librarian

Carl.cox@marin.edu

 

Roseville - Dry Creek Joint Elementary - Library Media Technician

http://www.edjoin.org/viewPosting.aspx?postingID=458551&countyID=31&onlineApp=1&utm_source=Indeed&utm_medium=organic&utm_campaign=Indeed

DESCRIPTION OF BASIC RESPONSIBILITIES:

To perform a variety of duties involving circulation, reference, and record keeping activities within a school library facility and act as primary resource regarding available materials.

SUPERVISOR: Principal

TYPICAL DUTIES:

1. In an assigned school library, performs circulation functions, checks library books, materials, and equipment in and out, inspects incoming
materials for damage, mending, and provides notification and follow-up on overdue books and materials.
2. Schedules library sessions for classes; provides instruction in basic library skills, reads stories, shows films, and makes other presentations
as assigned.
3. Maintains library in neat and orderly condition.
4. Maintains records and prepares reports regarding circulation, lost materials, media equipment, volunteer hours.
5. Supervises students using the library; maintaining discipline as necessary.
6. Facilitates library use; provides information regarding library/media materials available, reference materials, and library procedures; assists
students and staff in material searches, book selections, reading lists, new publications.
7. Orders audio-visual equipment from District for teachers, as requested.
8. Performs inventory of library/media collection; checks books and copy numbers with shelf list, pulls lost/book shelf list cards, and recommends
withdrawals/additions to collection.
9. Promotes reading and library use through displays, bulletin boards, and special encouragement activities such as reading contests.
10. May catalogue books and other appropriate materials.
11. Mends and recovers books and magazines.
12. Contacts, schedules, trains, and directs volunteer assistants in proper library procedures, methods, and techniques.
13. Types a variety of materials such as catalog, reserve, pocket, and shelf cards; memos; letters; reports; correspondence.
14. Files catalogue cards and shelf list cards.
15. Operates a variety of office machines including typewriter, calculator, laminating machine, copier, and computer.
16. Orders and processes books, materials, supplies, types purchase orders and submits to Principal.
17. Receives book and material shipments; checks/verifies against purchase orders and submits verification to Principal.
18. Copies audio-visual materials from records to tape; edits and tapes videos as assigned.
19. Collects payments f or lost/damaged books and materials; maintains accurate records and submits to Principal.
20. Attends meetings and workshops related to school library operations, procedures, and materials as assigned.
21. Performs other duties similar to the above in scope and function as required and assigned.

EMPLOYMENT STANDARDS:

Knowledge of:

- terminology, purpose, operations, and practices of a school library;
- cataloging procedures and methods;
- proper English grammar, usage, vocabulary, and spelling.
- developmental levels (academic/reading) of school-age children and age-
appropriate media materials.

Ability to:

- learn proper library circulation, reference, and retrieval methods and
techniques;
- communicate effectively in both oral and written forms;
- perform specialized library work with speed and accuracy;
- use standard office and library/media equipment;
- type accurately at a rate required for successful job performance;
- train, direct, and monitor volunteers;
- perform minor repair work on library books and magazines;
- perform mathematical calculations;
- establish and maintain records and filing systems;
- prepare routine reports and correspondence;
- establish and maintain effective work relationships with those contacted in the performance of required duties.

MEDICAL CATEGORY II:

Moderate Physical Effort

1. Located in a work environment with moderate physical qualifications and
requirements.
2. Ability to lift 50 lbs. maximum or carry any object weighing up to 25 lbs.

City of Folsom - Library Manager

Complete information about the job and benefits is available at www.folsom.ca.us.

If you are committed to teamwork, getting things done and ensuring that the library be the community’s choice for the discovery and exchange of information and ideas — come work with us at the City of Folsom.

The City of Folsom invites applications for Library Manager:

$80,191—$107,483 annually

 PLUS,  Excellent Benefits

Final Filing Date:

Wednesday, November 28, 2012

5:00 p.m.

The Position:

The City of Folsom is seeking a strong and innovative Library Manager with knowledge of current automation technology and trends to supervise and function as lead in a fast-paced, innovative team environment.  The ideal candidate for this position should have a positive outlook in facing the challenges of working in a changing environment; the ability to clearly express ideas and thoughts verbally and in written form; plan, organize and prioritize work activities and multi-task; interpret and explain rules and regulations; establish and maintain excellent working relationships; and supervise and motivate employees.

Examples of Duties:

Plan, direct, and supervise the activities of Library personnel; assign work, make hiring decisions, supervise, train, discipline, and evaluate performance of subordinate staff.

Plan, initiate, organize, control, implement, and evaluate Library goals, objectives, and policies; develop overall priorities and plans, and resolve issues.

Provide leadership and direction to Library staff.

Ensure quality customer service.

Develop and monitor the Library budget including authorizing expenditures.

Assist in community outreach programs.

Manage the acquisition and cataloging of all library materials.

Authorize Library payroll, purchasing, leave slips, staff evaluations, and step increases.

Oversee fees, fines, and overdue collections.

Maintain a safe and efficient library facility including the coordination of services with city staff in facilities, information services, park sand recreation, code enforcement department, and outside vendors.

Attend trainings and workshops to improve services.

Prepare, authorize, and monitor all State Library reports.

Serve as lead staff person to the Library Commission and participate on other committees and teams.

Perform general Librarian duties as needed.

Perform related duties as assigned.

Requirements:

Knowledge of:  

Principles and practices of professional library work, including modern library methods, practices, techniques, and terminology.

Principles and practices of supervision, training, discipline, and performance evaluation.

Computer-based information products.

Theory and philosophy of librarianship.

Automated library information systems and equipment usage.

Policies, procedures, and functions of the library system.

Principles of administration, organization, management, budgeting, personnel administration, and public relations.

Principles and practices of supervision.

Common word processing, spreadsheet, and database software.

Ability to:  

Establish and implement goals and objectives for the Library.

Supervise, train, discipline, and evaluate subordinates.

Plan and organize programs and set priorities.

Analyze and prioritize situations and adopt an effective course of action.

Adapt to modern technologies.

Develop and conduct special programs.

Apply professional knowledge to practical problems on the job.

Use electronic tools for reference.

Plan and implement specialized programs.

Maintain accurate records and files.

Analyze and respond to community needs and requests.

Conduct research using numerous resources including the internet.

Effectively communicate verbally and in writing.

Oversee, monitor, and direct the work of lower level personnel.

Establish and maintain effective working relationships with those contacted in the course of work.

Qualifications:

Education:

A master’s degree in library science from an American Library Association Accredited college or university.

Experience:

Four (4) years of full-time experience as a professional Librarian. Supervisory/management experience preferred.

License, Certificate, Registration Requirements:

Some positions may require the possession of, or the ability to obtain and retain, a California Class C driver license by the time of appointment. Individuals who do not meet this requirement due to a disability will be reviewed on a case-by-case basis.

Salary and Benefits:

Annual Salary:  $80,191—107,483 (Starting salary is flexible depending upon qualifications)

The City offers an attractive benefits package that includes health, dental, vision, deferred compensation, 125 plan and leave benefits.  PERS retirement 2% @ 55.

NOTE:  This position is unrepresented.

Application Procedure:

All applicants must complete in full an official City of Folsom employment application.  All applications must be completed in their entirety.  The applicant has the responsibility to explain his/her qualifications fully and clearly.  An incomplete application may be cause for disqualification.  Applications which best meet the City’s needs are invited to participate in the selection process.  Candidates selected for interview will be required to sign a release for a pre-employment background check.  Offers of employment are subject to successful completion of a pre-employment physical exam and background check.  The City may screen for those applicants who are most qualified and who possess the desirable special qualifications.  A written exam and oral interview may be required.  Applications must be submitted to the address below:

City of Folsom Human Resources, 50 Natoma Street, Folsom, CA 95630

www.folsom.ca.us

(916) 355-7202

NO POSTMARKS ACCEPTED.

RESUMES OR FAXES NOT ACCEPTED IN LIEU OF CITY APPLICATION.

Final Filing Date:  Wednesday, November 28, 2012, 5:00 p.m.

Note:  Persons with disabilities who require special accommodations may contact the Human Resources Department upon submittal of their application. 

Stocton - University of the Pacific - Library Operations Manager -Access Services

http://bit.ly/Q01Dfs

This position does not require an MLS.

 

Responsibilities :

  PRIMARY PURPOSE OR RESPONSIBILITY:

Provides effective management and direction of the daily activities of the University Library’s Access Services department. Serves in advisory role to Library administration in strategic planning, technology development and enhancement of Library Access services.

ESSENTIAL FUNCTIONS:

1.            Provides front-line management and support of Access Services

operations - circulation, patron account services (including billing and collections), course reserves, interlibrary loan and document delivery, resource sharing, and stacks maintenance.

2.            Develops and implements the department’s strategic plan, as well as

assists in the development and implementation of the Library’s strategic plan.

3.            Supervises staff and student employees; hires, trains, assigns work

duties, evaluates performance, directs staff development and administers disciplinary actions.

4.            Supervises and ensures the successful delivery of interlibrary loan

and document delivery services.

5.            Utilizes and customizes Access Services’ online systems and software

that deliver essential management information and advance services in support of the Library’s circulation, interlibrary loan/document delivery, and resource sharing programs.

6.            Researches, recommends, and employs new technologies in pursuit of

improving Library Access Services that extend Library Access Services beyond the physical building.

7.            Works collaboratively with other campus units.

8.            Serves as the Library’s liaison for circulation, interlibrary loan/

document delivery, and resource sharing initiatives, programs and services at the local, regional and national level.

9.            Develops and monitors student budget.

10.          Recommends, formulates, and administers library access policies to and

with Library Administration for the University community and the public, and maintains active, effective communication with Library employees and user groups.

11.          Ensures security of Library users, working with campus security.

12.          Ensures working order and availability/security of library facilities,

equipment and other resources.

13.          Manages multiple calendars and schedules to appropriately staff

service points to meet users’ needs.

14.          Investigates and resolves problems or issues affecting unit services

through interactions with patrons, library staff, and other key library contacts, exercising excellent judgment and discretion as appropriate.

15.          Participates as an instructor in the Division’s technology training

program.

16.          Contributes positively to the Library’s service culture, by effective

communication of Access Services schedules, policies, procedures, and programs to all user groups, internal and external.

Requirements :

 QUALIFICATIONS:

Education/Experience/Certifications:

Bachelor’s degree, minimum of five (5) years successful experience in an academic library demonstrating knowledge and understanding of library public services, the technologies used to support programs and services, circulation, resource sharing and interlibrary loan/document delivery, electronic reserves, document imaging and storage, operations supervision, staff management and development.

For further information, visit www.pacific.edu.  Click on Jobs at the bottom right corner, and look under Staff Positions - Stockton.

Davis Unified School District - Holmes Junior High - Library Technician I

Performs a variety of clerical and technical library duties in a school library.

Distinguishing Characteristics

Requires the ability to orient groups of students and individuals to the library and to operate a library at times without immediate supervision. Supports a Library Media Teacher at a school site.

Essential Duties and Responsibilities

• Assists Library Media Teacher in the operation of a school library including but not limited to circulation, reference, periodicals, research, media, electronic media, and audiovisual equipment.

• Assists students and staff with use of the library including finding materials and using resource guides. Assists with the use of computers and programs including library automation system and the Dewey Decimal System.

• Processes new materials (books, media, textbooks or periodicals), enters data into system, prepares for and enters into circulation (shelves), and distributes textbooks to staff and students.

• May assist with and oversee various reading programs and classes designed to stimulate student interest, ability and motivation in reading including book talks or reading clubs.

• May assist in organizing and conducting periodic book fairs.

• Circulates, stores, inventories, maintains, and performs minor repair for a variety of equipment in support of library services. Mends and repairs book and non-book materials. Disposes of damaged or outdated materials according to established procedures.

• Conducts annual physical inventory of all library materials.

• Assists in organizing and decorating library. Assists with designing and constructing library displays, bulletin boards, posters and signs. Maintains a clean and orderly environment.

• Coordinates volunteers and student assistants.

• Oversees library facility in absence of the Library Media Teacher.

• Assists with preparation of purchase orders for books, magazines, periodicals, or software for library use as directed by Library Media Teacher. May assist with maintaining accurate financial and budget records as directed by Library Media Teacher.

• Uses library automation to generate overdue notices, send bills, collect payments, and reconcile losses.

• Installs, troubleshoots, and upgrades library software. Installs and transfers files on library computers. Sets up library computer equipment.


• Assists with scheduling library use.

• Performs routine clerical and record keeping duties.

• Communicates with students, staff, parents and the public using tact, diplomacy and courtesy in sometimes confrontational or stressful situations.

• Performs other duties as assigned that support the overall objective of the position.

• Requires the ability to comprehend and follow district safety plans, procedures, and policies and all other district standards and procedures.

Qualifications

Knowledge and Skills
Requires computer knowledge and skills and specialized knowledge of basic library methods, practices and terminology. Must understand the Dewey Decimal System of classification and MARC record formatting. Must be familiar with and able to use library automation cataloguing systems and records. Must be able to organize and prioritize projects. Must have sufficient communication skills to project a positive image and convey basic information to customers.

Abilities
Requires the ability to perform all of the duties of the position with only general supervision and support; must be able to perform many of the duties independently. Requires the ability to follow detailed procedures. Must be able to maintain a well organized and attractive library setting. Must be able to apply and explain library rules, regulations and policies. Must be able to monitor and maintain acceptable student behavior. Requires the ability to deal courteously with library patrons including students, teachers, parents and members of the public. Must be able to perform routine clerical and record keeping duties. Must be able to adapt and learn new procedures and programs as implemented by the District. Must be familiar with Health and Safety regulations. Requires the ability to communicate with peers and other District staff or public in a manner reflecting positively on the department and District.

Physical Abilities
Requires sufficient visual acuity to recognize letters and numbers; hand-arm-eye coordination to use a personal computer keyboard; ambulatory ability to walk, move carts, and regularly reach to shelves for placement of lightweight objects (less than 10 pounds); ability to occasionally lift heavy objects (over 40 pounds); hearing and speech ability to carry on conversations in person and over the phone.

Education and Experience
Two years post-secondary education and one year of experience in a library or instructional setting.

Licenses and Certificates
Depending upon assignment, a valid California driver’s license and/or first aid training may be required. Library Technician Certificate desirable.

Davis - Library Technician I

http://www.edjoin.org/viewPosting.aspx?postingID=456777&countyID=58&onlineApp=1

Performs a variety of clerical and technical library duties in a school library.

Distinguishing Characteristics

Requires the ability to orient groups of students and individuals to the library and to operate a library at times without immediate supervision. Supports a Library Media Teacher at a school site.

Essential Duties and Responsibilities

• Assists Library Media Teacher in the operation of a school library including but not limited to circulation, reference, periodicals, research, media, electronic media, and audiovisual equipment.

• Assists students and staff with use of the library including finding materials and using resource guides. Assists with the use of computers and programs including library automation system and the Dewey Decimal System.

• Processes new materials (books, media, textbooks or periodicals), enters data into system, prepares for and enters into circulation (shelves), and distributes textbooks to staff and students.

• May assist with and oversee various reading programs and classes designed to stimulate student interest, ability and motivation in reading including book talks or reading clubs.

• May assist in organizing and conducting periodic book fairs.

• Circulates, stores, inventories, maintains, and performs minor repair for a variety of equipment in support of library services. Mends and repairs book and non-book materials. Disposes of damaged or outdated materials according to established procedures.

• Conducts annual physical inventory of all library materials.

• Assists in organizing and decorating library. Assists with designing and constructing library displays, bulletin boards, posters and signs. Maintains a clean and orderly environment.

• Coordinates volunteers and student assistants.

• Oversees library facility in absence of the Library Media Teacher.

• Assists with preparation of purchase orders for books, magazines, periodicals, or software for library use as directed by Library Media Teacher. May assist with maintaining accurate financial and budget records as directed by Library Media Teacher.

• Uses library automation to generate overdue notices, send bills, collect payments, and reconcile losses.

• Installs, troubleshoots, and upgrades library software. Installs and transfers files on library computers. Sets up library computer equipment.


• Assists with scheduling library use.

• Performs routine clerical and record keeping duties.

• Communicates with students, staff, parents and the public using tact, diplomacy and courtesy in sometimes confrontational or stressful situations.

• Performs other duties as assigned that support the overall objective of the position.

• Requires the ability to comprehend and follow district safety plans, procedures, and policies and all other district standards and procedures.


Qualifications

? Knowledge and Skills
Requires computer knowledge and skills and specialized knowledge of basic library methods, practices and terminology. Must understand the Dewey Decimal System of classification and MARC record formatting. Must be familiar with and able to use library automation cataloguing systems and records. Must be able to organize and prioritize projects. Must have sufficient communication skills to project a positive image and convey basic information to customers.

? Abilities
Requires the ability to perform all of the duties of the position with only general supervision and support; must be able to perform many of the duties independently. Requires the ability to follow detailed procedures. Must be able to maintain a well organized and attractive library setting. Must be able to apply and explain library rules, regulations and policies. Must be able to monitor and maintain acceptable student behavior. Requires the ability to deal courteously with library patrons including students, teachers, parents and members of the public. Must be able to perform routine clerical and record keeping duties. Must be able to adapt and learn new procedures and programs as implemented by the District. Must be familiar with Health and Safety regulations. Requires the ability to communicate with peers and other District staff or public in a manner reflecting positively on the department and District.

? Physical Abilities
Requires sufficient visual acuity to recognize letters and numbers; hand-arm-eye coordination to use a personal computer keyboard; ambulatory ability to walk, move carts, and regularly reach to shelves for placement of lightweight objects (less than 10 pounds); ability to occasionally lift heavy objects (over 40 pounds); hearing and speech ability to carry on conversations in person and over the phone.

? Education and Experience
Two years post-secondary education and one year of experience in a library or instructional setting.

? Licenses and Certificates
Depending upon assignment, a valid California driver’s license and/or first aid training may be required. Library Technician Certificate desirable.

Sacramento - Sacramento Public Library - Library Supervisor I

https://www.calopps.org/ViewAgencyJob.cfm?ID=13098

LIBRARY SUPERVISOR I, COLLECTION SERVICES DEPARTMENT

Non Exempt; Represented; $24.34-$32.61 per hour (DOQ)

Apply by November 9, 2012

Note: Only the first 35 qualified applicants will be accepted

Interviews will be held on Tuesday, November 13, 2012

Sacramento Public Library

Library Supervisor I, Collection Services Department

Are you committed to libraries and to public service? Are you looking for a career that offers opportunities, challenges, and variety? The Sacramento Public Library has an opening for a Library Supervisor I in our Collection Services Department. This position bears responsibility for oversight of all acquisitions for the Library system.

Specific duties include the following:

• Implement and coordinate the ordering and receiving of library materials, the processing of materials invoices, and the reporting of materials budget balances;
• Direct, supervise and evaluate the work of four Collection Services staff;
• Serve as Library liaison with sales representatives of publishers and distributors; maintain vendor accounts, order templates and MARC profiles;
• Serve as a resource for staff throughout the Library system, coordinating and collaborating frequently with materials selectors, the finance office, and public services staff;
• Prepare training, technical support and written documentation for the Library’s ILS system;
• Prepare regular statistical reports.

The ideal candidate has experience with library acquisitions, in addition to strong communication skills, an aptitude for detailed work, excellent interpersonal skills, the willingness to lead, and a strong team spirit.

If this sounds like the position for you, we’d love to hear from you! Come join our collaborative and creative team of professionals. We are the fourth largest library system in California, serving one of California’s most diverse counties. Our 28 locations include urban, suburban and rural branches. We offer supportive colleagues, competitive salaries, and a chance for you to shine.

Minimum Qualifications:
1. Master’s degree in Library and Information Science from an ALA accredited college or university; or

2. Bachelor’s Degree and one year of customer service experience in providing programs, information and customer service in a library or related setting; or

3. Two years of college and three years of increasingly responsible customer service experience in a library or related setting.;

4. Acquisitions experience is highly desirable and preferred

Applicants must submit: 1) Application; 2) Resume; 3) Cover Letter

Filing Deadline: November 9, 2012

Please note: Only the first 35 qualified applications will be accepted

Questions: Human Resources humanresources@saclibrary.org or 916-264-2758

Equal Opportunity Employer

Ideal Candidate:
The ideal candidate has experience with library acquisitions, in addition to strong communication skills, an aptitude for detailed work, excellent interpersonal skills, the willingness to lead, and a strong team spirit.

Benefits:
This is a full-time career opportunity with benefits. Some of our benefits include:

Choose from Health Net or Kaiser HMO plans 2 different Delta Dental plans VSP Vision Plan Option Short-Term Disability ICMA 457 Deferred Compensation AFLAC Supplemental Insurance Pre- Paid Legal Recognition Program California Public Employment Retirement System (CalPERS)

Los Angeles - LAPL - Residency - Innovation Leadership Program

http://ilpinfo.wordpress.com/

Calling all recent MLIS graduates and MLIS students graduating in December 2012!

Are you interested in working for one of the leading public libraries in the U.S.? Would you like to develop and implement innovative programs and services for diverse communities? If so, then please consider applying for Los Angeles Public Library's two-year Residency, called the Innovation Leadership Program (ILP). Successful candidates will be hired as full-time employees at $60,000 per year, plus benefits.

Application deadline: November 19, 2012.