Library Technical Assistant - Eligibility List - Sacramento Public Library

https://www.calopps.org/ViewAgencyJob.cfm?ID=11134

Close Date: Dec 9, 2011
Salary: $15.12 - $20.26 Hourly

About the Position:

The Sacramento Public Library is seeking candidates to establish an Eligibility List which will be used to staff part time openings that may occur in the next 12 months. Candidates must have excellent customer service skills, be capable of working both independently and in a team environment, and perform in a fast paced environment while simultaneously paying attention to detail and delivering accurate work.

The Library Technical Assistant helps customers with the use of public computers, printers, and other hardware and software in the Library, public Internet access, and other technologies, including troubleshooting problems.

Minimum Qualifications:

High School Diploma or GED required;

Experience in the use of PC’s, office software applications, such as Microsoft Office, multimedia equipment, and the Internet; basic methods and techniques of trouble shooting technology problems; customer service techniques in a wide variety of situations with a diverse customer population preferred;

College level computer courses and experience in Millennium ILS desired.

Work Schedule:

Work schedules are subject to change based on the needs of the Library; candidates must be able to work evenings and weekends.

Applicant packages are due by 5pm December 9, 2011

Selection Process:
The selection process will include a review of the application package, including responses to supplemental questions. The application process is also part of the examination process. All submitted application materials will be reviewed and screened based on the necessary employment standards for the position. Meeting these qualifications does not necessarily guarantee an interview.

The most qualified candidates will be invited to interview for this position. Candidates may also be required to take and pass a computer skills test.

Note: In order to assist us in complying with the Americans with Disabilities Act, please notify the Human Resources department if you require reasonable accommodation during the interview process.

Essential Functions:
(Functions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.)

1. Assists customers with:

o the basic features of Microsoft Word, Excel, Outlook, and other standard software on the library computers;

o the use of various library applications as well as PC and other equipment configurations;

o printers, VD- or DVD-burners, photocopiers, microform readers, MP-3 players, and other technologies available in the library;

o public internet access;

o computer searches and using electronic databases;

2. Contacts the Information Technology department or IT Help Desk for additional technology assistance for more complex issues;

3. Refers customers to other library staff, as appropriate, for assistance with non-technology related questions; Assists in the general operation and maintenance of public computer areas or technology classrooms;

4. Cultivates and maintains positive relationships with other staff and members of the public; Requires regular and punctual employee presence;

5. Acts as a representative of Sacramento Public Library to the public;

6. Creates documentation and guides to assist library customers and staff in using library technologies;

7. Keeps abreast of library programming interests and trends by attending workshops and educational programs and reading periodicals and specialized literature; and recommends more effective, innovative programming;

8. Attends meetings and events; participates in various teams when needed; and

9. Performs other related duties as assigned.

Required Knowledge, Skills, and Abilities:
The employee is expected to perform or possess the following:

Knowledge of:

1. Sacramento Public Library’s policies and procedures;

2. Thorough knowledge of personal computers, office software applications and multimedia equipment;

3. Thorough knowledge of Microsoft Office Suite, the Internet, e-mailing systems, and other relevant software packages;

4. Capacity to work independently and see assigned tasks through to completion;

5. Possess a willingness to learn, ask questions, and follow instructions and library procedures;

Ability to:

1. Follow a sequential workflow and attention to accuracy, detail and neatness;

2. Quickly learn library specific applications;

3. Understand the customer’s needs and deliver services by focusing on the customer;

4. Take initiative to ensure a positive and successful customer experience by contributing to finding solutions, regardless of assigned responsibility;

5. Respond to customers and address customer complaints/problems in a timely, accurate, courteous, respectful and friendly manner;

6. Possess attention to detail and follow through on tasks effectively and efficiently;

7. Successfully communicate with members of the public and other staff;

8. Establish and maintain effective working relationships with other staff and work as a team;

9. Establish priorities and organize workload effectively and efficiently while paying attention to detail and complete assignments under pressure; and

10. Maintain a pleasant and productive working atmosphere;

Skill in:

1. The use of personal computers, peripherals, software and other electronic devices;

2. Effectively troubleshooting technology problems.

Physical and Environmental Conditions:

Work occurs in a normal office environment with acceptable lighting, temperature, and air conditions. Normally seated, standing or walking at will. Requires occasional stooping or bending and occasional light lifting of items or materials up to 20 pounds. Positions typically require frequent verbal communication, talking, hearing, sitting, reaching, keyboarding and repetitive motion of hands/wrists, and handling. Specific vision abilities for this job include close vision and the ability to adjust focus.

Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, libraries, meeting and training rooms, e.g., use of safe work place practices with office equipment, avoidance of trips and falls and observance of fire and building safety regulations. Interaction with performers, library staff, library customers, and other libraries will be necessary to provide and receive information, or resolve situations or problems.

A valid Class C California Drivers License may be required for some positions at the time of appointment.

Ideal Candidate:

Candidates must have excellent customer service skills, be capable of working both independently and in a team environment, and perform in a fast paced environment while simultaneously paying attention to detail and delivering accurate work.

Benefits:

This is a part-time benefited position.