Sacramento Public Library
JOB DESCRIPTION
Service Philosophy: Customers are the
library’s first priority. Staff: understand service through the lens of
the customer; deliver service with respect; make decisions that
support successful customer interactions. Customers: enjoy a seamless and
successful library experience as defined by their own expectations; choose
their own method of interaction – staff assisted, self-directed or virtual.
Technology
Assistant - $15.12 per hour
Grade:
2
FLSA
Status: Non-Exempt
Department: Central
Library, Branches
Date: 11/2007
Job
Summary: Assists
customers with the use of public computers, related technologies and
computer-related questions; troubleshoots printers and software; administers
internet access process for customers; assists in the general operation and
maintenance of technology classrooms; and performs other related duties as
assigned.
Essential
Functions:
(Functions
listed are intended only as illustrations of the various types of work
performed. The omission of specific duties does not exclude them from the
position if the work is similar, related or a logical assignment to the
position.)
1. Assists customers
with:
• the basic features
of Microsoft Word, Excel, Outlook, and other standard software on the library
computers;
• the use of various
library applications as well as PC and other equipment configurations;
• printers, VD- or
DVD-burners, photocopiers, microform readers, MP-3 players, and other
technologies available in the library;
• public internet
access;
• computer searches
and using electronic databases;
2. Contacts the
Information Technology department or IT Help Desk for additional technology
assistance for more complex issues;
3. Refers customers
to other library staff, as appropriate, for assistance with non-technology
related questions;
4. Assists in the
general operation and maintenance of public computer areas or technology
classrooms;
5. Cultivates and
maintains positive relationships with other staff and members of the public;
6. Requires regular
and punctual employee presence;
7. Acts as a
representative of Sacramento Public Library to the public;
8. Creates
documentation and guides to assist library customers and staff in using library
technologies;
9. Keeps abreast of
library programming interests and trends by attending workshops and educational
programs and reading periodicals and specialized literature; and recommends
more effective, innovative programming;
10. Attends meetings
and events; participates in various teams when needed; and
SACRAMENTO PUBLIC LIBRARY Technology Assistant Approved by
the Library Authority Board 11/29/07 Resolution # 07-45
11.
Performs other related duties as assigned.
Required Knowledge, Skills, and Abilities:
The employee is expected to perform or possess the following:
Knowledge of:
1.
Sacramento Public Library’s policies and procedures;
2.
Thorough knowledge of personal computers, office software applications and
multimedia equipment;
3.
Thorough knowledge of Microsoft Office Suite, the Internet, e-mailing systems,
and other relevant software packages;
4.
Capacity to work independently and see assigned tasks through to completion;
5.
Possess a willingness to learn, ask questions, and follow instructions and
library procedures;
Ability to:
1.
Follow a sequential workflow and attention to accuracy, detail and neatness;
2.
Quickly learn library specific applications;
3.
Understand the customer’s needs and deliver services by focusing on the
customer;
4.
Take initiative to ensure a positive and successful customer experience by
contributing to finding solutions, regardless of assigned responsibility;
5.
Respond to customers and address customer complaints/problems in a timely,
accurate, courteous, respectful and friendly manner;
6.
Possess attention to detail and follow through on tasks effectively and
efficiently;
7.
Successfully communicate with members of the public and other staff;
8.
Establish and maintain effective working relationships with other staff and
work as a team;
9.
Establish priorities and organize workload effectively and efficiently while
paying attention to detail and complete assignments under pressure; and
10.
Maintain a pleasant and productive working atmosphere;
Skill in:
1.
The use of personal computers, peripherals, software and other electronic
devices;
2.
Effectively troubleshooting technology problems.
Education and Experience:
1.
High School diploma, G.E.D. or work permit.
Physical and Environmental Conditions:
Work occurs in a normal office environment with acceptable
lighting, temperature, and air conditions. Normally seated, standing or walking
at will. Requires occasional stooping or bending and occasional light lifting
of items or materials up to 20 pounds. Positions typically require frequent
verbal communication, talking, hearing, sitting, reaching, keyboarding and
repetitive motion of hands/wrists, and handling. Specific vision abilities for
this job include close SACRAMENTO PUBLIC LIBRARY Technology Assistant Approved by
the Library Authority Board 11/29/07 Resolution # 07-45
vision and the ability to
adjust focus.
Work environment involves everyday risks or discomforts which
require normal safety precautions typical of such places as offices, libraries,
meeting and training rooms, e.g., use of safe work place practices with office
equipment, avoidance of trips and falls and observance of fire and building
safety regulations. Interaction with performers, library staff, library
customers, and other libraries will be necessary to provide and receive
information, or resolve situations or problems.
A valid Class
C California Drivers License may be required for some positions at the time of
appointment.
