Los Gatos - Los Gatos Public Library - Library Customer Service Supervisor

Salary: $54,974 to $71,364

Status:Full-time

Posted:05/03/13

Deadline:05/20/13

The Town of Los Gatos is pleased to announce an exciting opportunity available for a Customer Service Supervisor in our brand new library. The Town’s Library is an amazing 30,000 square foot, two-story LEED Gold facility that houses a children’s area, teen’s “tree house”, history room, periodical room with fireplace and contemporary art. The Town recently held a week-long celebration to mark the one-year anniversary of the new Library, which has fulfilled expectations of being a center for life-long learning and a community gathering place. The Library Customer Service Supervisor will join a team which prides itself on providing welcoming and efficient service to all library users. With the assistance of industry experts, the Library staff recently identified the Library Customer Service Values. The Library Customer Service Supervisor will be integral in ensuring that these values are met on a consistent basis. In addition to traditional Library services, the Los Gatos Library provides an array of interactive programs and is a progressive leader in e-learning and emerging technologies. The ideal candidate will have a strong customer service mind-set, along with the ability to supervise and train Library staff. In addition, the successful candidate will be knowledgeable about current trends in public libraries and library-related technology. Key strengths include: Library operations, strong customer service and communication skills; change management, problem solver, solid supervision and leadership, conflict resolution. Qualifications: Equivalent to an Associate of Arts Degree in Library Technology or closely related field AND three years of increasingly responsible public library experience. Experience must include supervisory duties and at least two years of progressive experience with an automated circulation system. Special Requirements: Willingness and ability to work rotating and irregular shifts, including nights and weekends. Work Conditions: Work in a library environment directly with the public; sustained posture in a standing, walking, or seated position for prolonged periods of time; perform lifting, crouching and pushing; some positions may include prolonged usage of computer equipment. Apply Now: Submit your employment application online, answer all supplemental questions and provide five work-related references (will not be contacted until mutual interest is established).