San Jose - San Jose Public Library - Library Clerk

https://www.calopps.org/san-jose/job-19778701

Close Date
04/06/2019

Salary
$20.79-$25.26 Hourly

DESCRIPTION/RESPONSIBILITIES
Library Clerks facilitate quality service through direct assistance to the customers of the San José Public Library System.  This is done through the performance of a variety of clerical activities which includes greeting customers and explaining library materials usage policies and procedures; checking materials in and out; shelving materials; assisting with the use of self-check machines; entering data on computer terminals; issuing borrowers’ cards; preparing and processing materials for circulation; processing materials holds; maintaining records and files; accepting fines; operating cash registers; handling routine problems; and assisting with training of and serving as lead person for Library Pages, Library Aides, and volunteers.

We are looking for candidates who are able to provide excellent customer service in an innovative, fast-paced, team environment.  As a front-line customer service representative for the library, Library Clerks play a key part in making the library experience a positive one for our customers. SJPL is currently recruiting for multiple Full Time and Part Time vacancies. Part-time positions are benefited and are normally scheduled to work 20 - 24 hours per week.  Full Time and Part Time Clerks are typically expected to work some nights and weekends on a rotation basis.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Competencies
The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.  Desirable competencies for this position include
Job Expertise - demonstrates knowledge of and experience with applicable technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.
Customer Service - Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor.
Computer Skills - Experienced with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel.
Multi-Tasking - can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or current position(s).
Flexibility - Makes effective decisions and achieves desired results in the midst of major changes in responsibilities, work processes, timeframes, performance expectations, organizational culture, or work environment.
Team Work & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.
Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.