Livermore - Livermore Public Library - Library Assistant

http://www.cityoflivermore.net/citygov/admin/hr/jobs/default.htm

Closing Date 
03/06/20 5:00 pm Pacific Time

Salary 
$4,972.11 - $6,043.64 Monthly


Definition
 Under general supervision, plans, develops, operates, or leads a work unit of the library, such as circulation, cataloging, materials acquisition, youth services, and automated system; operates and maintains computerized library systems; communicates with library patrons; performs clerical and support functions; and performs other duties as assigned.

Distinguishing Characteristics 
 This is a paraprofessional position with some responsibility for the planning and the operation of a work unit of the library.  Incumbents in this classification perform a variety of routine and technical assignments following standard procedures under minimal supervision.  This class is distinguished from the Supervising Library Assistant in that the latter has ongoing responsibilities as a first line supervisor.

Supervision Received
General supervision is provided by a department or section supervisor.

General Library Duties
Assists patrons in person and by telephone by providing information on library policies and services; provides information and responds to ready-reference questions; resolves complaints using tact and good judgment; operates a computerized circulation system to check-in and check-out library materials, monitors delinquent library materials and any associated fees, and places holds on library items for pick up; searches and catalogs library materials utilizing the library automated system; performs tasks using automated system modules and various manual and electronic ordering programs designed by vendors; plans and implements presentations for children, such as crafts and storytelling; maintains bibliographic records of library holdings; tracks encumbrances and expenditures; monitors computer operation and performance; and creates and distributes printed reports and notices.

Communication and Interaction with the Public and Co-Workers
Courteously interacts with the public in person and on the telephone; promotes good customer relations with library patrons, other agencies, vendors, and City departments; assists library patrons with inquiries and daily library business in a congenial, patient, and professional manner; works in any age level program of the library; develops, plans, and implements programs for a work unit; may provide direction to library clerks, temporary employees, and volunteers; and answers questions and resolves basic operational problems.

Computer Applications
Uses a computer to perform such functions as circulation of library materials; operation of specialized library software; database, word processing, spreadsheet, Internet, and Windows operating system; enter data and verify the accuracy of the input; create and maintain databases, and generate reports and notices.

Job Related and Essential Qualifications
Demonstrated knowledge of:
Library terminology, computer literacy, familiarity with library automated systems, Internet, Windows operating system, Microsoft Office software, and peripheral equipment and processes; effective communication techniques; basic principles and practices of supervision; modern office methods and procedures; and principles and practices of exceptional customer service.

Demonstrated Skills to
Communicate effectively verbally and in writing to give direction and general information about library policies, procedures, and resources; make public presentations; relate to patrons of all age levels; collect money and make accurate change; work well under pressure and interruptions, and be flexible and adapt to changing conditions; use initiative and independent judgment within specified guidelines while performing routine duties; gather and compile information and statistics; initiate, recommend, and implement new procedures to improve operations; utilize computers to perform word processing, desktop publishing, spreadsheet functions, database management, and other related library functions; prioritize and schedule work assignments; prioritize and plan the work of an assigned unit; and exemplify an enthusiastic, resourceful, and effective service attitude with the public and those contacted in the course of work.

Ability to
Effectively apply the City policies, procedures, terminology, and required knowledge and skills in the daily performance of assigned duties; read, comprehend, and interpret a variety of written materials including library policies and practices.

Experience, Education, and Training Guidelines
Any combination of experience, education, and training that would provide the best-qualified candidates.  A typical way to obtain the knowledge, skills, and abilities would be:

Experience: Two years of experience in a library or public service setting which included customer service and computer skills.  Experience providing lead direction or supervision is desirable.

Education:  An Associate degree in library technology or a related field, or equivalent combination of education and experience.

Training:  Any recent training such as academic courses and certification programs that are relevant to this job classification.

License:  May require the possession of a valid California Driver's license and a satisfactory driving record as determined by the City.

Other Requirements:  Willingness and ability to work any day of the week including weekends, weeknights, and occasionally work scheduled and emergency overtime; and attend meetings, workshops, and seminars during work and non-work hours.

Special Requirements:  Essential duties require the mental and/or physical ability to read fine print and computer monitors; converse in person and on the telephone; use a computer keyboard; stoop, bend, reach, and stretch; and strength to safely lift and maneuver items such as books, bins, office equipment, and carts weighing up to 60 pounds.