Thursday, October 4, 2012

Stockton - University of the Pacific - Operations Manager - Access Services

Responsibilities :
Provides effective management and direction of the daily activities of the University Library’s Access Services department. Serves in advisory role to Library administration in strategic planning, technology development and enhancement of Library Access services.

1. Provides front-line management and support of Access Services operations - circulation, patron account services (including billing and collections), course reserves, interlibrary loan and document delivery, resource sharing, and stacks maintenance.
2. Develops and implements the department’s strategic plan, as well as assists in the development and implementation of the Library’s strategic plan.
3. Supervises staff and student employees; hires, trains, assigns work duties, evaluates performance, directs staff development and administers disciplinary actions.
4. Supervises and ensures the successful delivery of interlibrary loan and document delivery services:
• Oversees the operation of ILLiad, OCLC searching, requesting, tracking, processing of all requests, and communication with patrons
• Maintains copyright records, produces reports, and ensures copyright compliance
• Successful processing of ILL/document delivery invoicing
• Production of all monthly statistics
• Seeks innovative and creative ways to market, enhance, and improve ILL/document delivery services
5. Utilizes and customizes Access Services’ online systems and software that deliver essential management information and advance services in support of the Library’s circulation, interlibrary loan/document delivery, and resource sharing programs.
6. Researches, recommends, and employs new technologies in pursuit of improving Library Access Services that extend Library Access Services beyond the physical building.
7. Works collaboratively with other campus units.
8. Serves as the Library’s liaison for circulation, interlibrary loan/document delivery, and resource sharing initiatives, programs and services at the local, regional and national level.
9. Develops and monitors student budget.
10. Recommends, formulates, and administers library access policies to and with Library Administration for the University community and the public, and maintains active, effective communication with Library employees and user groups.
11. Ensures security of Library users, working with campus security.
12. Ensures working order and availability/security of library facilities, equipment and other resources.
13. Manages multiple calendars and schedules to appropriately staff service points to meet users’ needs.
14. Investigates and resolves problems or issues affecting unit services through interactions with patrons, library staff, and other key library contacts, exercising excellent judgment and discretion as appropriate.
15. Participates as an instructor in the Division’s technology training program.
16. Contributes positively to the Library’s service culture, by effective communication of Access Services schedules, policies, procedures, and programs to all user groups, internal and external.
Requirements :
Bachelor’s degree, minimum of five (5) years successful experience in an academic library demonstrating knowledge and understanding of library public services, the technologies used to support programs and services, circulation, resource sharing and interlibrary loan/document delivery, electronic reserves, document imaging and storage, operations supervision, staff management and development.

Skills/Knowledge and Expertise:
• Working knowledge of issues and trends in circulation, interlibrary loan, document delivery, resource sharing, stacks maintenance, course reserves including electronic reserves, copyright policies and regulations, and familiarity with international resource sharing customs and conventions.
• Working knowledge of online systems and software utilized in academic libraries including integrated library systems, ILLiad, OCLC systems and services, document imaging software, electronic reserves systems, and course management systems.
• Outstanding customer service skills.
• Ability to manage multiple projects and priorities successfully in a dynamic, changing environment.
• Strong analytical, problem-solving and project management skills.
• Successful supervisory experience as evidenced by in-depth knowledge and understanding of staff supervision, demonstrated success in effective leadership, and the ability to promote teamwork and professional development.
• Demonstrated experience with mobile devices, social networking, and other new technology applications and their use and potential for the delivery of Library Access Services.
• High level of proficiency with productivity tools including the MS Office suite of applications, in particular Excel.
• Ability to communicate effectively orally, by telephone, by email, in person and in writing.
• Positive attitude, proven ability to work successfully with diverse populations and demonstrated commitment to promote and enhance diversity and inclusion.

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