Stockton - University of the Pacific - Operations Manager - Access Services

https://pacific.peopleadmin.com/postings/993

ESSENTIAL FUNCTIONS:
1. Provides front-line management and support of Access Services operations – circulation, patron account services (including billing and collections), course reserves, interlibrary loan and document delivery, resource sharing, and stacks maintenance.
2. Develops and implements the department’s strategic plan, as well as assists in the development and implementation of the Library’s strategic plan.
3. Supervises staff and student employees; hires, trains, assigns work duties, evaluates performance, directs staff development and administers disciplinary actions.
4. Supervises and ensures the successful delivery of interlibrary loan and document delivery services:
•Oversees the operation of ILLiad, OCLC searching, requesting, tracking, processing of all requests, and communication with patrons
•Maintains copyright records, produces reports, and ensures copyright compliance
•Successful processing of ILL/document delivery invoicing
•Production of all monthly statistics
•Seeks innovative and creative ways to market, enhance, and improve ILL/document delivery services
5. Utilizes and customizes Access Services’ online systems and software that deliver essential management information and advance services in support of the Library’s circulation, interlibrary loan/document delivery, and resource sharing programs.
6. Researches, recommends, and employs new technologies in pursuit of improving Library Access Services that extend Library Access Services beyond the physical building.
7. Works collaboratively with other campus units.
8. Serves as the Library’s liaison for circulation, interlibrary loan/document delivery, and resource sharing initiatives, programs and services at the local, regional and national level.
9. Develops and monitors student budget.
10. Recommends, formulates, and administers library access policies to and with Library Administration for the University community and the public, and maintains active, effective communication with Library employees and user groups.
11. Ensures security of Library users, working with campus security.
12. Ensures working order and availability/security of library facilities, equipment and other resources.
13. Manages multiple calendars and schedules to appropriately staff service points to meet users’ needs.
14. Investigates and resolves problems or issues affecting unit services through interactions with patrons, library staff, and other key library contacts, exercising excellent judgment and discretion as appropriate.
15. Participates as an instructor in the Division’s technology training program.
16. Contributes positively to the Library’s service culture, by effective communication of Access Services schedules, policies, procedures, and programs to all user groups, internal and external.