Librarian position not classified as a librarian.

This is not listed as a librarian, but the skill sets match those of many librarians. 

This would be an excellent experience.

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Summer Intern - Content Analyst - 708891 

Description

 The Digital Support team within Intel Customer Support is passionate about providing a world-class, low-effort experience for customers seeking resolution for non-technical, technical and warranty issues on the web. This includes potentially directing them to information that can assist them in making the right choices for obtaining additional assistance from agents in our global contact centers or from their peers who are sharing solutions in our Support Communities. Our small but impactful team is made up of bright and enthusiastic individuals working all over the US and in the UK.

This role will help to improve accuracy, consistency, and search relevance for the top viewed support web articles on intel.com/support that assist our customers resolve their issues online.

Tasks include:
* Analysis - how content meta data is applied to Support articles

*Identify gaps/duplication/errors, recognition of patterns and inconsistencies of content classification within categories of documents across multiple product groups,

*Conclude generalizations from large information sets resulting in clear options and recommendations for course correction

*Create training slides for stakeholders to learn best known processes for applying meta-data to content  

Qualifications

 *Quick grasp of classification concepts / content generalizations
*Experience with product content and / or technical information a plus
*Understanding of basic search concepts (e.g. SEO) - helpful in understanding which consistencies and inconsistencies are relevant to this initiative
*Degree work in Information Architecture, Library Science, or English
*Superior analytic skills -especially pattern & inconsistency recognition across large information sets
*Working knowledge of Excel and Power Point
*Strong organizational skills and keen attention to detail
*Ability to prioritize tasks
*Ability to produce timely deliverables
*Ability to work independently
*Excellent communication skills (verbal and written)  

Job Category

: Information Technology 

Primary Location

: USA-California, Folsom 

Other Locations

: USA-Oregon, Hillsboro 

Full/Part Time

: Full Time 

Job Type

: Student/Intern 

Regular/Temporary

: Temporary 

Posting Date

: Apr 9, 2013 

Apply Before: Apr 30, 2013 

Business Group

 Intel's Sales and Marketing group provides world-class support at the OEM, developer and end-user levels. In addition, the group is involved in Internet and e-Commerce strategies, as well as the execution of worldwide Intel® architecture branded product strategies. Intel's expanding breadth of products and recent acquisitions are providing vast opportunities in Sales and Marketing now and in the future for both the technical and business-oriented. 

Posting Statement

: We will accept applications/resumes until 60 days after posting date or earlier at Intel’s discretion. Intel invites people of all ages currently enrolled in an academic institution (or graduated within the last 18 months) to apply.