Salary
$21.06 to $24.21 per hr; commensurate with experience
Close Date
Applications received by Monday, November 01, 2021, will receive priority consideration
A. POSITION PURPOSE
The Electronic Resources Assistant will assist with the management of electronic resources including troubleshooting access issues, keeping accurate and consistent records of library subscriptions, tracking and processing acquisitions and renewals, and batch loading data from multiple sources. The successful candidate will be dedicated to responsive, timely, and proactive service; have a keen eye for accuracy; and function well in a dynamic, rapidly changing environment.
This position reports to the Head of Electronic Resources & Serials.
B. ESSENTIAL DUTIES AND RESPONSIBILITIES
Processing acquisitions, renewals, and cancellations (35%)
- Processes and tracks streaming video requests from faculty and librarians
- Communicates with vendors to set up trials, request price quotes, and gather necessary information for the connection of new electronic resource subscriptions
- Working under the direction of the Head of Electronic Resources & Serials, processes renewal decisions. This includes editing order records and working closely with representatives from our primary serials agent (EBSCO) and our consortium (SCELC)
Resolving access issues (35%)
- Acts as the first point of contact for electronic resource access issues and communicates responses to access issues promptly
- Proactively troubleshoots, resolves, and escalates on- and off-campus access issues
- Communicates with staff regarding platform migrations and other notable changes to electronic resources
Keeping accurate and consistent records (30%)
- Takes a leadership role in maintaining and updating links to all electronic resources within the library’s catalog, discovery service, and journal finder
- Maintains currency of electronic resource management (ERM) records, including updating administrative credentials and vendor contact information as needed
- Manages batch editing and loading of bibliographic (MARC) records from external sources in consultation with the Head of Cataloging
- Compiles usage statistics for electronic resources
- Keeps procedures updated and documents new procedures as needed
- Updates print and electronic holdings for our interlibrary loan consortium system (RapidILL)
- Other duties as assigned.
C. GENERAL GUIDELINES
- Recommends initiatives and implements changes to improve quality and services
- Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices
- Maintains contact with library staff, university staff, faculty, and students, and solicits feedback for improved services
- Maximizes productivity through use of appropriate tools
- Keeps supervisor updated on project status and deviation from goals. Strives to ensure completeness, accuracy and timeliness of all operational functions
- Develops and implements guidelines to support the functions of the unit
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.
This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.
Required Qualifications
- Associate’s degree or Bachelor’s degree
- Experience and aptitude for problem solving
- Demonstrated ability to successfully manage multiple tasks with competing priorities and timelines
- Demonstrated customer support experience
- Excellent written and verbal communication skills
- Excellent organizational skills and attention to detail
- Ability to work independently as well as part of a team
Preferred Qualifications
- Experience working in a library (public or academic)
- Experience troubleshooting electronic resource access issues
- A strong working knowledge of how component parts of electronic access work together, including patron identity verification, proxy servers, and database aggregators
- Experience maintaining records in an integrated library system (ILS), preferably records for electronic journals and/or electronic resources
- Advanced knowledge of spreadsheet formulas and functions
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