Yolo County - Library Associates

Yolo County is hiring 2 library associates.

http://www.jobaps.com/yolo/sup/BulPreview.asp?R1=1203&R2=000872&R3=001

The following duties are typical of those performed by the incumbents in these classifications; however, other duties may also be required.

Circulation/Public Service:

• Provides reference and readers advisory service to customers under the direction of the Librarian; helps customers make effective use of the library; provides high level customer service to a diverse community in-person, over the phone, and through email and internet;
• Develops and maintains desk schedules; ensures adequate coverage;
• Oversees all aspects of the circulation function, including registration of borrowers and posting and monitoring overdue charges;
• Responds to customer complaints as appropriate and refers difficult problems to supervising librarian;
• Serves as lead worker for the Library Assistants and Pages; schedules; trains; may monitor workflow; and models expected behaviors;
• Creates a positive, supportive work environment;
• Develops and maintains effective relationships with customers, the Friends of the Library, and the community;
• Assists customers with public access computers; troubleshoots computer and library equipment problems;
• Prepares time sheets and financial records;
• Explains library policies and procedures to customers and staff;
• Oversees branch deliveries;
• Maintains the collection of local documents and other special materials;
• Provides input into collection development;
• Ensures that the building is opened and closed on time; sets building alarms;
• Receives, receipts, and deposits monies paid for fines and fees and lost or damaged materials;
• Recommends changes in library policy and procedures;
• Maintains inventory of branch supplies;
• Performs outreach and represents the library in the community;
• May take a lead role at a branch, department, or unit to cover vacations, sick leave, or a vacancy;
• Expands knowledge of field by keeping abreast of library developments by attending workshops and educational programs and reading periodicals and specialized literature;
• Works on improving customer service skills by attending relevant meetings and/or workshops;
• Recruits, trains, and provides orientation for library volunteers;
• Provides input into collection development;
• Conducts library programs; may also plan, develop and evaluate the programs;
• Other related duties as assigned.

Technical Services:

• Provides a high level of customer service to a diverse community in-person, over the phone, and through email and internet;
• Responsible for the acquisitions function including ordering, setting up, scheduling and merging carts, receiving materials, processing electronic invoices, and manual creation of invoices;
• Liaison to vendors to ensure accurate order records and invoices including electronic media;
• Liaison to library staff concerning questions on orders;
• Oversees the processing function including label production and ordering of supplies;
• Familiar with materials processing standards;
• Trains and oversees processing staff;
• Creates a positive, supportive work environment;
• Works with Cataloging Librarian to train support staff and coordinate their work;
• Performs basic trouble shooting for library computers;
• Participates in updating and maintaining the library database;
• Responsible for the maintenance of computers and office equipment;
• Runs automation reports and notices;
• Assists Business Manager with tracking and reqporting acquisitions;
• Creates statistical reports for internal and external customers as assigned;
• Maintains necessary records for section, including procedural manual and statistics;
• Expands knowledge of field by keeping abreast of library developments by attending workshops and educational programs and reading periodicals and specialized literature;
• Works on improving customer service skills by attending relevant meetings and/or workshops;
• Other related duties as assigned.