Sacramento Public Library - Library Services Assistant (Eligibility List)

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Submit your application ASAP - they will only accept the 1st 100 candidates.

Don't forget to answer the Supplemental Questionnaire.

https://www.calopps.org/ViewAgencyJob.cfm?ID=26095&kw=sacramento%20public%20library

Close Date: May 27, 2016

Salary: $16.04 - $21.49 Hourly

LIBRARY SERVICES ASSISTANT (Eligibility List)

Open to the first 100 candidates

Apply by 5pm on Friday, May 27, 2016

For consideration for the Library Services Assistant position, please complete the following by the 5pm Friday, May 27, 2016 deadline:

1. Complete the Calopps application, including supplemental questions
2. Paste your resume in the Resume portion of the CalOpps application
3. Attach one (1) document in PDF format that includes: a) a copy of your High School Diploma or G.E.D., b) cover letter, c) contact information for 3 professional references.  You may provide a copy of your High School transcripts which indicate your graduation date in lieu of your High School diploma.


$16.04 - $21.49 per hour (DOQ)
Non-exempt, Union Represented, Part Time and Full Time positions

Do you want to work for a dynamic and forward thinking organization?  Does the idea of making a difference and serving your community appeal to you?  If so, the Sacramento Public Library is looking for passionate, dedicated individuals to join our team as Library Services Assistants.  This position performs a wide variety of technical and clerical duties that support the circulation of library materials, issues library cards, takes fines and payments, provides information regarding library services, policies and procedures and the location and use of library materials and equipment.

The Sacramento Public Library is the fourth largest library system in California, serving more than 1.4 million residents in the City and County of Sacramento, including the incorporated cities of Citrus Heights, Elk Grove, Isleton, and Rancho Cordova.  The system is a Joint Powers Authority, governed by a 15 member board comprised of elected officials from each of the member jurisdictions, with representation based on each jurisdiction's population.  The Authority operates 28 libraries, including the Central Library in downtown Sacramento, has over 300 staff members, contains a collection of 1.5 million volumes and an annual budget of $37 million. More than 700 thousand residents have library cards and 8 million items are circulated annually.  The Library welcomes more than 4 million visitors annually.  This is a great opportunity for qualified applicants.

Note: This Eligibility List will be used to fill vacancies that occur over the next 6 months.

Equal Opportunity Employer

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Essential Functions:
(Functions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.)
1.Provide effective customer service to external and internal users;
2.Provide clerical and technical support to the operations of the organization to ensure timely delivery of information and materials to library users;
3.Assist external and internal customers, in person, over the telephone, or through electronic communication in using the library, materials and equipment;
4.Resolve customer issues within established policies and procedures with appropriate supervision and approval;  
5.Receive and process cash, check and credit/debit card payments of fines and fees within established policies and procedures with appropriate supervision and approval;
6.May assist with and perform library branch opening and closing duties;
7.May prepare, maintain and provide statistics and reports; 
8.May assist in training other library services assistants, shelvers, and volunteers;
9.May attend meetings and participate in various team activities throughout the system; 
10.Act as a representative of Sacramento Public Library to the public; 
11.Establish and maintain positive relationships with staff, patrons, other libraries, agencies and organizations, or vendors as may be necessary to provide and receive information, present programs, or resolve situations or problems;  
12.Perform other related duties as assigned.

Sacramento Public Library Core Competencies:

All employees of Sacramento Public Library will be evaluated on the following competencies:
•Accountability
•Communication
•Customer Service Focus
•Respect for Others

Required Knowledge, Skills, and Abilities:  
The employee is expected to perform or possess the following:

Knowledge of:
1.Effective customer service techniques in a wide variety of situations with a diverse customer population;
2.Effective English communication and usage; spelling, grammar, and punctuation; basic alphabetical and numeric filing methods; and basic mathematical principles;
3.Principles and procedures of record keeping;
4.Current office methods, equipment, practices and procedures including PC usage and familiarity with word processing and/or other software necessary to perform job duties;

Ability to:
1.Attend on a regular and punctual basis;
2.Adapt to a rapidly changing environment and learn new skills;
3.Learn, understand, interpret and apply Sacramento Public Library’s policies and procedures;
4.Master all procedures related to assigned work area;
5.Prioritize and multitask; 
6.Maintain a pleasant and productive working atmosphere; maintain composure and work effectively even when under pressure;
7.Work courteously with customers in person or on the telephone, including with difficult or irate people;
8.Communicate effectively and respectfully with other staff and members of the public;
9.Take an active role in problem solving; communicate information to supervisors and coworkers in a timely fashion to address issues and problems as they arise;
10.Understand the customer’s needs and deliver services by focusing on the customer;
11.Take initiative to ensure a positive and successful customer experience by contributing to finding solutions, regardless of assigned responsibility;
12.Respond to customers and address customer complaints/problems in a timely, accurate, courteous, respectful and friendly manner; and
13.Possess attention to detail and demonstrate effective and efficient follow through on assigned tasks;
14.Work a flexible schedule including evening and weekend shifts as assigned.

Skill in:
1.Keyboarding, word processing, or entering data at a speed and accuracy level necessary for successful job performance;
2.Basic search and retrieval of information using a variety of technologies.

Education and Experience: 
1.High school diploma or G.E.D.;
2.Six months experience in a high volume customer service position preferred.
 
Physical and Environmental Requirements and Conditions: 
Ability to stand, walk, carry, and bend from 76 to 100% of the time; 
Ability to reach, stoop, squat, crouch and push carts and bins from 51 to 75% of the time; 
Ability to climb, balance, kneel, pull and sit from  25 to 50% of the time;
Ability to work at waist level, between waist and shoulder level and above shoulder level from 34 to 66% of the time;
Ability to lift and carry bins and boxes of library materials weighing up to 50 pounds 33% of the time, 20 pounds from 34 to 66% of the time and 10 pounds from 67 to 100 of the time.; 
Ability to push/pull and maneuver book carts weighing up to 200 pounds 100% of the time;
This position requires repetitive motion of hands/wrists up to 100% of the time;
Must be able to manipulate small materials including labels, and general office tools;
Specific vision abilities for this job include close vision and the ability to adjust focus;
Work environment involves everyday risks or discomforts that require normal safety precautions typical of a library or workroom setting; 
Follow all safe work place policies and procedures with regard to office equipment, accident prevention and observance of fire and building safety regulations;   
Possible exposure to angry or hostile individuals and to personally offensive library materials.
Must be able to transport oneself to assigned work location in a timely manner.

The above job description is not intended, nor should it be construed to be exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.  
Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

Ideal Candidate:

The ideal candidate will have:

Excellent customer service and teamwork skills

Ability to work in a fast paced environment while simultaneously paying attention to detail and delivering accurate work

Excellent attendance and punctuality record

Benefits:

This is a represented opportunity with benefits.  Positions are either full time, or part time.  Some of our benefits include:
• Choice of medical benefits from: Western Health Advantage, Sutter Health Plus or Kaiser 
• 2 different Delta Dental plans 
• VSP Vision Plan Option 
• Employer paid Life Insurance 
• Retirement Health Savings Plan 
• Optional ICMA 457 Deferred Compensation 
• AFLAC Supplemental Insurance (full time staff only)
• Optional Legal Shield/Identity Theft Protection 
• California Public Employment Retirement System (CalPERS) 
• Tuition Reimbursement

Supplemental Questionnaire required