Friday, May 20, 2016

Sacramento Public Library - Technology Assistant (Eligibility List)

Submit your application ASAP - they will only accept the 1st 100 candidates.
Don't forget to answer the Supplemental Questionnaire. 

Close Date: May 27, 2016
Salary: $16.04 - $21.49 Hourly
Open to the first 100 candidates
For consideration for the Technology Assistant position, please complete the following by 5pm Friday, May 27, 2016 deadline:
1. Complete the Calopps application, including supplemental questions
2. Paste your resume in the Resume portion of the CalOpps application
3. Attach one (1) document in PDF format that includes: a) a copy of your High School Diploma or G.E.D., b) cover letter, c) contact information for 3 professional references.  You may provide a copy of your High School transcripts which indicate your graduation date in lieu of your High School diploma.
$16.04 - $21.49 per hour (DOQ)
Non-exempt, Union Represented, Part Time and Full Time positions
Public libraries are experiencing the major impact of technology on how people find and access information.  For example, the rising popularity of e-books is transforming Americans’ reading habits.  Public libraries have adjusted the services provided to its customers to reflect these new realities.
As a member of the library circulation staff, the Technology Assistant offers the full-range of services to our customers including but not limited to the use of e-readers and how to download e-books from the library catalog, how to use the library databases, printers, and public internet access.  The Technology Assistant assists customers with the basic features of MS Word, Excel and Outlook and other standard software available on library computers, may assist customers with basic troubleshooting on printers and software, may help customers locate and use library materials, answer basic information questions, provides one-on-one and group customer training and other related duties as assigned. 

The Sacramento Public Library is the fourth largest library system in California, serving more than 1.4 million residents in the City and County of Sacramento, including the incorporated cities of Citrus Heights, Elk Grove, Isleton, and Rancho Cordova.  The system is a Joint Powers Authority, governed by a 15 member board comprised of elected officials from each of the member jurisdictions, with representation based on each jurisdiction's population.  The Authority operates 28 libraries, including the Central Library in downtown Sacramento, has over 300 staff members, contains a collection of 1.5 million volumes and an annual budget of $37 million. More than 700 thousand residents have library cards and 8 million items are circulated annually.  The Library welcomes more than 4 million visitors annually.  This is a great opportunity for qualified applicants.   
Note:  This Eligibility List will be used to fill vacancies that occur over the next 6 months.
                             Equal Opportunity Employer
Essential Functions:
(Functions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.)
1. Assists customers with: the basic features of Microsoft Word, Excel, Outlook, and other standard software on the library computers;
the use of various library applications as well as PC and other equipment configurations;
printers, VD- or DVD-burners, photocopiers, microform readers, MP-3 players, and other technologies available in the library;
public internet access;
computer searches and using electronic databases;
2. Contacts the Information Technology department or IT Help Desk for additional technology assistance for more complex issues;
3. Refers customers to other library staff, as appropriate, for assistance with non-technology related questions;
4. Assists in the general operation and maintenance of public computer areas or technology classrooms;
5. Cultivates and maintains positive relationships with other staff and members of the public;
6. Requires regular and punctual employee presence;
7. Acts as a representative of Sacramento Public Library to the public;
8. Creates documentation and guides to assist library customers and staff in using library technologies;
9. Keeps abreast of library programming interests and trends by attending workshops and educational programs and reading periodicals and specialized literature; and recommends more effective, innovative programming;
10. Attends meetings and events; participates in various teams when needed; and
11. Performs other related duties as assigned.
Required Knowledge, Skills, and Abilities:
The employee is expected to perform or possess the following:
Knowledge of:
1. Sacramento Public Library’s policies and procedures;
2. Thorough knowledge of personal computers, office software applications and multimedia equipment;
3. Thorough knowledge of Microsoft Office Suite, the Internet, e-mailing systems, and other relevant software packages;
4. Capacity to work independently and see assigned tasks through to completion;
5. Possess a willingness to learn, ask questions, and follow instructions and library procedures;
Ability to:
1. Follow a sequential workflow and attention to accuracy, detail and neatness;
2. Quickly learn library specific applications;
3. Understand the customer’s needs and deliver services by focusing on the customer;
4. Take initiative to ensure a positive and successful customer experience by contributing to finding solutions, regardless of assigned responsibility;
5. Respond to customers and address customer complaints/problems in a timely, accurate, courteous, respectful and friendly manner;
6. Possess attention to detail and follow through on tasks effectively and efficiently;
7. Successfully communicate with members of the public and other staff;
8. Establish and maintain effective working relationships with other staff and work as a team;
9. Establish priorities and organize workload effectively and efficiently while paying attention to detail and complete assignments under pressure; and
10. Maintain a pleasant and productive working atmosphere;
Skill in:
1. The use of personal computers, peripherals, software and other electronic devices;
2. Effectively troubleshooting technology problems.
Education and Experience:
1. High School diploma, or G.E.D.
Physical and Environmental Conditions:
Work occurs in a normal office environment with acceptable lighting, temperature, and air conditions. Normally seated, standing or walking at will. Requires occasional stooping or bending and occasional light lifting of items or materials up to 20 pounds. Positions typically require frequent verbal communication, talking, hearing, sitting, reaching, keyboarding and repetitive motion of hands/wrists, and handling. Specific vision abilities for this job include close
vision and the ability to adjust focus.  Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, libraries, meeting and training rooms, e.g., use of safe work place practices with office equipment, avoidance of trips and falls and observance of fire and building safety regulations. Interaction with performers, library staff, library customers, and other libraries will be necessary to provide and receive information, or resolve situations or problems.

A valid Class C California Drivers License may be required for some positions at the time of appointment.
The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

Ideal Candidate:
The ideal candidate will have:
                Technical abilities required for the position
                Is dedicated to providing excellent customer service
                Enjoys public service
                Is able to assist customers of varying technical skill levels
                Has the ability to train others one-on-one or in a group setting
This is a represented opportunity with benefits.  Positions are either full time, or part time.  Some of our benefits include:
• Choice of medical benefits from: Western Health Advantage, Sutter Health Plus or Kaiser 
• 2 different Delta Dental plans 
• VSP Vision Plan Option 
• Employer paid Life Insurance 
• Retirement Health Savings Plan 
• Optional ICMA 457 Deferred Compensation 
• AFLAC Supplemental Insurance (full time staff only)
• Optional Legal Shield/Identity Theft Protection  
• California Public Employment Retirement System (CalPERS) 
• Tuition Reimbursement

Supplemental Questionnaire required

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