Submit your application ASAP - they will only accept the 1st 100 candidates.
Don't forget to answer the Supplemental Questionnaire.
Don't forget to answer the Supplemental Questionnaire.
Close Date: May 27, 2016
Salary: $16.04 - $21.49 Hourly
TECHNOLOGY ASSISTANT
(Eligibility List)
Open to the first 100
candidates
For consideration for the
Technology Assistant position, please complete the following by 5pm Friday, May 27, 2016 deadline:
1. Complete the Calopps
application, including supplemental questions
2. Paste your resume in the Resume
portion of the CalOpps application
3. Attach one
(1) document in PDF format that includes: a) a copy of your High School Diploma or G.E.D., b)
cover letter, c) contact information for 3 professional references. You
may provide a copy of your High School transcripts which indicate your
graduation date in lieu of your High School diploma.
$16.04 - $21.49 per hour (DOQ)
Non-exempt,
Union Represented, Part Time and Full Time positions
Public libraries are
experiencing the major impact of technology on how people find and access
information. For example, the rising popularity of e-books is
transforming Americans’ reading habits. Public libraries have adjusted
the services provided to its customers to reflect these new realities.
As a member of the library
circulation staff, the Technology Assistant offers the full-range of services
to our customers including but not limited to the use of e-readers and how to
download e-books from the library catalog, how to use the library databases,
printers, and public internet access. The Technology Assistant assists
customers with the basic features of MS Word, Excel and Outlook and other
standard software available on library computers, may assist customers with
basic troubleshooting on printers and software, may help customers locate and
use library materials, answer basic information questions, provides one-on-one
and group customer training and other related duties as assigned.
The Sacramento Public Library
is the fourth largest library system in California, serving more than 1.4
million residents in the City and County of Sacramento, including the
incorporated cities of Citrus Heights, Elk Grove, Isleton, and Rancho Cordova.
The system is a Joint Powers Authority, governed by a 15 member board comprised
of elected officials from each of the member jurisdictions, with representation
based on each jurisdiction's population. The Authority operates 28
libraries, including the Central Library in downtown Sacramento, has over 300
staff members, contains a collection of 1.5 million volumes and an annual
budget of $37 million. More than 700 thousand residents have library cards and
8 million items are circulated annually. The Library welcomes more
than 4 million visitors annually. This is a great opportunity for qualified
applicants.
Note: This Eligibility
List will be used to fill vacancies that occur over the next 6 months.
Equal Opportunity Employer
-----------------------------------------
Essential
Functions:
(Functions listed are intended only as illustrations of the
various types of work performed. The omission of specific duties does not
exclude them from the position if the work is similar, related or a logical
assignment to the position.)
1. Assists customers with: the basic features of
Microsoft Word, Excel, Outlook, and other standard software on the library
computers;
the use of various library applications as well as PC and other
equipment configurations;
printers, VD- or DVD-burners, photocopiers, microform
readers, MP-3 players, and other technologies available in the library;
public
internet access;
computer searches and using electronic databases;
2. Contacts
the Information Technology department or IT Help Desk for additional technology
assistance for more complex issues;
3. Refers customers to other library staff,
as appropriate, for assistance with non-technology related questions;
4.
Assists in the general operation and maintenance of public computer areas or
technology classrooms;
5. Cultivates and maintains positive relationships with
other staff and members of the public;
6. Requires regular and punctual
employee presence;
7. Acts as a representative of Sacramento Public Library to
the public;
8. Creates documentation and guides to assist library customers and
staff in using library technologies;
9. Keeps abreast of library programming
interests and trends by attending workshops and educational programs and
reading periodicals and specialized literature; and recommends more effective,
innovative programming;
10. Attends meetings and events; participates in
various teams when needed; and
11. Performs other related duties as assigned.
Required Knowledge, Skills, and
Abilities:
The employee is expected to perform
or possess the following:
Knowledge of:
1. Sacramento Public Library’s policies
and procedures;
2. Thorough knowledge of personal computers, office software
applications and multimedia equipment;
3. Thorough knowledge of Microsoft
Office Suite, the Internet, e-mailing systems, and other relevant software
packages;
4. Capacity to work independently and see assigned tasks through to
completion;
5. Possess a willingness to learn, ask questions, and follow
instructions and library procedures;
Ability to:
1. Follow a
sequential workflow and attention to accuracy, detail and neatness;
2. Quickly
learn library specific applications;
3. Understand the customer’s needs and
deliver services by focusing on the customer;
4. Take initiative to ensure a
positive and successful customer experience by contributing to finding
solutions, regardless of assigned responsibility;
5. Respond to customers and
address customer complaints/problems in a timely, accurate, courteous,
respectful and friendly manner;
6. Possess attention to detail and follow
through on tasks effectively and efficiently;
7. Successfully communicate with
members of the public and other staff;
8. Establish and maintain effective
working relationships with other staff and work as a team;
9. Establish
priorities and organize workload effectively and efficiently while paying
attention to detail and complete assignments under pressure; and
10. Maintain a
pleasant and productive working atmosphere;
Skill in:
1. The use of
personal computers, peripherals, software and other electronic devices;
2.
Effectively troubleshooting technology problems.
Education and Experience:
1. High School diploma, or G.E.D.
Physical and Environmental
Conditions:
Work occurs in a normal office
environment with acceptable lighting, temperature, and air conditions. Normally
seated, standing or walking at will. Requires occasional stooping or bending
and occasional light lifting of items or materials up to 20 pounds. Positions
typically require frequent verbal communication, talking, hearing, sitting,
reaching, keyboarding and repetitive motion of hands/wrists, and handling.
Specific vision abilities for this job include close
vision and the ability to
adjust focus. Work environment involves everyday risks or discomforts
which require normal safety precautions typical of such places as offices,
libraries, meeting and training rooms, e.g., use of safe work place practices
with office equipment, avoidance of trips and falls and observance of fire and
building safety regulations. Interaction with performers, library staff,
library customers, and other libraries will be necessary to provide and receive
information, or resolve situations or problems.
A valid Class C California
Drivers License may be required for some positions at the time of appointment.
The above job description is
not intended as, nor should it be construed as, exhaustive of all
responsibilities, skills, efforts, or working conditions associated with this
job.
Reasonable accommodations may
be made to enable qualified individuals with disabilities to perform the
essential functions of this job.
Ideal Candidate:
The ideal candidate will have:
•
Technical abilities required
for the position
•
Is dedicated to providing
excellent customer service
•
Enjoys public service
•
Is able to assist customers of
varying technical skill levels
•
Has the ability to train others
one-on-one or in a group setting
Benefits:
This is a represented
opportunity with benefits. Positions are either full time, or part
time. Some of our benefits include:
• Choice of medical benefits from:
Western Health Advantage, Sutter Health Plus or Kaiser
• 2 different
Delta Dental plans
• VSP Vision Plan Option
• Employer paid Life Insurance
•
Retirement Health Savings Plan
• Optional ICMA 457 Deferred Compensation
•
AFLAC Supplemental Insurance (full time staff only)
• Optional Legal
Shield/Identity Theft Protection
• California Public Employment
Retirement System (CalPERS)
• Tuition Reimbursement
Supplemental Questionnaire required
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