Fullerton - CSU Fullerton - Library Services Specialist for Circulation/Access Services (Library Services Specialist II)

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Deadline 20-Sep-2018

Hiring Preference On-Campus CSUEU Employees

Salary Range $3,101 - $5,809 per month (department hiring range: $3,101 - $3,450 per month)

About the Position
The Pollak Library Administration Office aims to become a model library, nationally recognized for innovative spaces, collections, services, tools, and programs that enable academic success of our students; promote information literacy skills; fulfill the needs of our academic programs and scholarly activities; facilitate and encourage the systematic and serendipitous acquisition of knowledge; invite collaboration; and help interconnect its vibrant and diverse community of learners and scholars. We are searching for an exceptional individual to join our team as a Library Services Specialist II. The ideal candidate in this role should have a positive attitude and an active, energetic mind that is characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness.

Under the general direction of an assigned Access Services Section Coordinator, oversees functional operations at various public desks in the Pollak Library and operations critical to the smooth delivery of library user services in the Access Services Unit and the Irvine Campus Library. Provides general information and assistance and assures appropriate referral of patrons to alternate sources/locations as appropriate. Directs the work of between two to ten student assistants to ensure an efficient workflow and resolves difficult desk situations. Handles occasional financial transactions which may include cash, paying fines or bills, receiving checks, making change, copier refunds and balancing the change fund within cash box. Coordinates financial payments pertaining to circulation fines or bills to Titan Card services. Works with patrons using computers in the area to resolve basic information access issues, print problems, computer navigation issues, referring to Information Technology staff as necessary. Depending on the hours or location, responsible for opening and/or closing the library. Handles short term or longer term projects and responsibilities related to Access Service including student employee oversight/work coordination and record keeping. Communicates with faculty and library staff regarding general reserve information such as statistics, policies, procedures or new service. Ensures compliance with federal copyright laws as directed for the operation by the copyright librarian. Other duties as assigned.

Essential Qualifications

High School diploma or the equivalent and a minimum of two years of related library or clerical experience. Full proficiency in all technical aspects of work assignments including a thorough knowledge of functional area policies and procedures and applicable work methods. General knowledge of library collection organization and classification scheme, as well as the ability to interpret bibliographic records. Ability to interpret library unit’s policies and procedures and apply them accurately in performing work functions. Ability to evaluate procedures and recommend changes. Working knowledge of campus and library policies and practices associated with the ethical use of and access to library and on-line resources. Basic knowledge of national standards and guidelines pertaining to libraries, including working knowledge of campus standards pertaining to copyright and intellectual property protection with the ability to source and apply such policies and standards to avoid potential violations. Full proficiency in the use of automated library systems and subsystems pertaining to the functional work area. Ability to fully utilize standard and non-standard features of various on-line resources and standard desktop software packages, such as word processing and spreadsheets, to perform technical work and assist patrons. Demonstrated problem solving and research skills to address standard and non-standard work problems. General knowledge of library accounting and budget procedures, including the ability to perform arithmetic operations to track and monitor vendor accounts and budgets. Demonstrated ability to compile and present information in an organized manner. Possession of effective communication and interpretive skills to assist in resolving patron problems and complaints, assess patron information needs, and orient and guide patrons in use of library resources. Ability to effectively provide lead work direction and training to student workers, as well as an understanding of employment and payroll procedures related to student workers.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.