San Jose - San Jose Public Library - Library Page

https://sanjoseca.taleo.net/careersection/ex/jobdetail.ftl?job=95081

Closing Date
Friday, May 10, 2019 11:59 PM

Hourly Pay
THIS CLASSIFICATION IS COVERED BY THE LIVING WAGE POLICY AND HOURLY PAY STARTS AT $22.98 AN HOUR INSTEAD OF THE POSTED $16.79 AMOUNT.

San José Public Library (SJPL) is the largest public library system between San Francisco and Los Angeles. A proud recipient of the IMLS National Medal for Museum and Library Service and the Gale/Library Journal Library of the Year Award, the library is an acknowledged leader in providing innovative services to meet changing customer needs.

The San José Public Library enriches lives by fostering lifelong learning and by ensuring that every member of the community has access to a vast array of ideas and information.  With 23 branches, plus the Dr. Martin Luther King, Jr. Library, we offer tremendous opportunities for learning, discovery, and pure enjoyment.

Positions & Duties
The San José Public Library System has numerous libraries throughout the City. We hire Library Pages for each of these locations, and for our Library Page Substitute Pool.  Library Pages selected for specific locations are normally scheduled to work approximately an average of 16 hours per week, on a year round regular basis. Library Pages selected for our Substitute Pool are scheduled to work at various locations as needed. The days and hours assigned will vary depending on which location you are assigned to and the scheduling needs of that branch/unit.  Most Library Pages will be required to work some evenings and weekends.

Library Pages are responsible for providing direct customer service, filing materials on the shelves quickly and accurately so that customers can locate the items easily, providing assistance at the customer service desk, assisting in maintaining an orderly and welcoming environment by monitoring the facility, answering questions from customers in person or over the phone, explaining library policies and procedures, conducting basic searches on library catalogues, checking materials in/out, helping customers register for a borrower's card, collecting fines, interacting with and working well with other team members.

These positions require pushing or pulling carts loaded with materials; packing, unpacking and transporting shipment boxes; reaching, bending, and stooping to put materials on low and high shelves; actively moving for several hours at a time, retrieving items from deep bins, and standing for periods of time.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Competencies
The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.  Desirable competencies for this position include:
Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations
Communication Skills - Communicates effectively and responses (verbal/written) are timely, effective, positive, and respectful
Customer Service - Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently in a timely, accurate, respectful, and friendly manner.
Flexibility – Makes effective decisions and achieves desired results in the midst of major changes in responsibilities, work processes, timeframes, performance expectations, organizational culture, or work environment.
Reliability - Completes quality work assignments in a timely and efficient manner; fulfills responsibilities and maintains confidentiality as appropriate.
Team Work & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Qualifications
Minimum Qualifications
Any combination of training and experience equivalent to:
1.  Education:  Completion of two (2) years of high school or the equivalent.