Fresno - Fresno City College - Library Operations Coordinator

https://www.schooljobs.com/careers/scccd/jobs/3946429/library-operations-coordinator

Salary

$56,334.00 - $69,284.00 Annually

Close Date

3/28/23

General Purpose

Under general supervision, participates in and monitors the daily operations at an assigned campus library; interprets and explains complicated library policies and procedures to students, staff, faculty and community members; provides access to and instruction in the use of a variety of library resources, both physical and digital; assists Librarians in overseeing the processing, organization and circulation of catalogued and non-catalogued library materials; interacts with other departments to maintain student records; selects, trains and schedules student aides and volunteers; and performs related duties as assigned. 

Essential Duties & Responsibilities

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

Assists Librarians in overseeing the activities of an assigned library, including scheduling and assigning tasks to staff, student workers and volunteers to maintain work flow; verifies work for accuracy, proper work methods and compliance with established library procedures and policies; assists staff in resolving problems encountered in the course of work.

Provides lead work guidance and direction to student aides and volunteers; assigns, schedules and monitors; work for completeness, accuracy and conformance with library practices and standards; provides information, instruction and training on work procedures and technical, legal and regulatory requirements.  

Provides detailed and complex assistance to patrons at the circulation desk; circulates library materials; assists patrons in the use of computers, media equipment, photocopiers and other library equipment; accepts payments for fees and fines, posts payments, lifts holds on student records; processes lost material resolutions; generates new and maintains existing library patron records; answers phones and e-mail inquiries, directing reference and research questions to the appropriate Librarian.

Creates and monitors reports that generate library overdue notices; contacts students and verifies accounts; places school record holds as needed for unreturned, lost or damaged library material; creates final notice billings at the end of the term and submits appropriate documentation to the Business Office following established procedures.

Ensures that money drawers are sufficiently prepared with change each day; balances cash and fine drawers and prepares deposit forms; empties public-use copiers, printers and other equipment that require user payments and makes periodic deposits following established procedures.  

Coordinates and performs interlibrary/inter-facility loan process using computerized library system; coordinates reserve activities; receives, catalogs and labels new reserve items; returns items to instructors as needed.  

Coordinates the acquisition, organization and making accessible periodical print publications for the library collection.  

Receives and checks shipments of library materials to verify they match purchase requisitions; catalogs and tags new materials; assigns and affixes bar codes/labels and other tracking items; enters materials into the computerized library system; maintains and monitors inventory control systems; orders library supplies.  

Maintains records of circulation, attendance, intra-library loans, periodicals, database usage, student hours, long-overdue fines and holds, requisitions, invoices and deposits; retrieves data for annual reports and accreditation and program reviews; conducts research and prepares ad-hoc reports as required by Librarians.

Responds to inquiries and complaints regarding complex clerical and technical library matters; explains library policies and procedures; provides forms to students and explains processes and requirements; answers a variety of general library procedural questions; assists faculty and students in locating library resources.  

Coordinates mending activities for library; trains staff on basic mending procedures.

Contributes to the development and maintenance of policies and procedures for library staff and students; collaborates with the Dean, Librarians and other staff to create training materials.

Demonstrates sensitivity to and understanding of historically minoritized groups and participates in professional development activities to increase cultural competency to enhance equity-minded practices within the District.

OTHER DUTIES

Produces newsletters, brochures, signs, handouts, graphs, displays and other documents as needed to promote or explain the use of library resources or services.

Participates in the opening and closing of the library following established procedures, ensuring the safety and security of patrons.

Responds to and troubleshoots user problems with computers, WiFi, copiers and printers, copy-card machine and other library equipment; contacts appropriate technical support personnel; reports maintenance and building issues to facilities maintenance personnel; advises supervisor of major system problems.

Performs related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of:  

• Advanced terminology and practices applicable to performing paraprofessional work in a community college or public library.
• Interlibrary loan procedures.
• Public desk etiquette and methods of providing information.
• Practices and procedures of library collection management including acquisitions of library and media materials.
• Computerized cataloging, bibliographical and circulation system databases.
• Laws, rules and regulations relating to library records retention.
• Principles and practices of the Library of Congress classification system.  
• Provisions of copyright laws.
• Inventory methods and practices.  
• Business mathematics.
• Principles of lead supervision and training.
• Operation and uses of library equipment, systems and support tools, including standard reference tools and materials.
• Basic methods and techniques for troubleshooting and resolving computer hardware and software problems.  

Skills and Abilities to:  

• Train and provide work direction to others.  
• Interpret, apply and explain rules, regulations, policies and procedures and apply them in a variety of procedural situations.
• Provide technical library services relating to the circulation, distribution and recovery of library materials.
• Operate computerized cataloging bibliographical and circulation systems databases.
• Assist students and others in use of library materials and equipment.
• Work effectively with constant interruptions.
• Prepare and maintain statistical records and reports.
• Repair library materials with minor damage.
• Respond to requests and inquiries from students, faculty and staff and resolve patron complaints using tact and diplomacy.  
• Explain and apply library rules, regulations and policies.
• Identify and resolve user problems related to library systems performance and operations.
• Conduct research and prepare reports as required by Librarians.
• Effectively engage and support historically minoritized groups by addressing issues of equity and improving culturally responsive service-oriented practices.
• Communicate effectively, both orally and in writing.  
• Understand and follow written and oral instructions.  
• Operate a computer and use standard business software.
• Establish and maintain effective working relationships with all those encountered in the course of work.
  
  

EDUCATION AND EXPERIENCE 

An associate degree including coursework in library science or library technology and at least three years of progressively responsible experience involving processing, circulating and storing library books and related materials, including experience in a lead or supervisory role; or an equivalent combination of training and experience. 

Experience in a college or university setting is preferable.

LICENSES, CERTIFICATES AND OTHER REQUIREMENTS

None

PHYSICAL AND MENTAL DEMANDS

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands 

While performing the duties of this class, employees are regularly required to sit; talk and hear, in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk and stand; and lift up to 25 pounds.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

Mental Demands

While performing the duties of this class, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work; work on multiple, concurrent tasks; work with frequent interruptions; work under intensive deadlines; and interact with District managers, staff, the public and others encountered in the course of work.

WORKING ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employees work under typical library conditions, and the noise level is usually quiet. Employees may occasionally be exposed to impatient, angry and/or verbally aggressive individuals. The employee may be required to travel to locations other than assigned work site and to adjust to work schedule changes and requirements to work overtime.