Rocklin and Grass Valley-Sierra College-Library Assistant (2 positions)

Link: https://www.sierracollege.edu/about-us/human-resources/employment/index.php

Job Openings: Two, one at Rocklin campus and one at Grass Valley campus

Closing Date: 05/01/2017

Salary: $20.07/hour

Description:

Under general supervision and direction of a manager, provides a variety of library assistance to library patrons, assists with the day-to-day operations of assigned library including organizing and overseeing library circulation and reserve services, provides direction to student and/or other temporary library help; provides technical assistance to patrons in the use of Library equipment and computers and proctors tests and examinations, when needed.

Duties:

·       Coordinates with managers to ensure library facility is operational, properly staffed, that conditions are conducive to and patrons contribute to a positive learning environment, and that opening and closing times are observed; reports to manager problems affecting library operations.

·       Provides library circulation services to library patrons; ensures proper staffing levels and adequate materials for circulation desk operations; checks out and checks in library materials; replaces library materials on shelves; and maintains accurate databases of patrons’ library account activities.

·       Serves as informational resource for the library by responding to requests, inquiries, and questions from administrators, faculty, staff, students, and the public in a courteous manner; provides information within the area of assignment; resolves complaints in an efficient and timely manner; refers unresolved complaints to higher-level staff.

·       Works with manager and others to assist with procurement of supplies; oversees library equipment; ensures library equipment is operational; performs maintenance and repairs or arranges for maintenance and repairs.

·       Provides a variety of general information, basic information services, and direction to library patrons, in person and over the phone; assists library patrons in their use of the library facility.

·       Assists library patrons in the use of the library, library indices, and library equipment including photocopiers and computers; familiarizes library patrons with Dewey Decimal System, and other library classification systems, reference and circulating materials, periodicals and videotapes, and the library reserve book collection; orients patrons to procedures to secure interlibrary loans.

·       Contacts library patrons regarding overdue material; places and clears holds; performs patron accounting functions, including collection of fees/fines; credits accounts as appropriate; records circulation transactions to provide statistical information for dissemination to State agencies, the District LRC, and external libraries and/or other organizations, as required.

·       Maintains library shelves, utilizing Dewey Decimal System to ensure accurate re-shelving of materials and accurate reading of labels, rearranging as necessary.

·       Maintains check-in and filing systems for library periodical collection, claiming reimbursements.

·       Provides basic information services to library patrons; creates and maintains manual of library policies and procedures; collaborates with District LRC managers and other staff members regarding library materials, patron services, records, budgets, policies, student and other patron concerns.

·       Monitors use of library computers and other equipment; trains students and staff members to use and assist with use of computers and computer software packages/applications; inputs and updates library patron account data into library automated system databases; creates databases and spreadsheets for monitoring library statistics and generating reports.

·       Collects data on overdue library materials, inputting information into library automated system databases and assessing and monitoring fines in accordance with established District policies and procedures.

·       Oversees and ensures functionality for computer stations and peripherals; troubleshoots, makes minor repairs to, and resolves user technical problems with personal computers, printers and other peripherals.

·       When assigned, assists with the testing program by establishing and maintaining secure confidential filing systems, distributing course materials, and proctoring tests and examinations.

·       Serves as liaison with instructors regarding types and uses of Reserve Shelf materials, library materials for their assignments, student concerns, and library acquisitions; refers instructors for consultation with the Reference and Collections Librarian as necessary.

·       When assigned, employs basic accounting principles and utilizes established District policies and procedures regarding payment and recording of library requisitions for materials, equipment and supplies; researches pricing, orders, and submits purchase orders for payment of vendors; follows up on orders.

·       Participates in the development of assigned program budget; forecasts funds needed for staffing, equipment, materials, and supplies.

·       Assesses, collects, monitors, and deposits fees/fines for overdue library/LRC materials in accordance with established District policies and procedures; maintains library cash drawer, making change for patrons, as requested.

·       Supervises and trains students and/or other temporary help; advertises vacancies, arranges interviews, screens applications, and hires help; trains, assigns work to, schedules, supervises, monitors hours worked and evaluates assigned help; processes time sheets for library students and/or temporary help.

·       Performs related duties as required.

Education/Training:

Equivalent to the completion of the twelfth grade; at least some college-level coursework preferred.

Experience:

Three years of increasingly responsible routine technical, administrative, programmatic, and/or clerical support experience involving a high level of public contact. Experience in a library is highly desirable.

Knowledge of:

·       Standard library operating procedures and processes

·       Library terminology

·       Customer service techniques

·       English language usage, spelling, punctuation and grammar

·       Principles and practices of supervision including interviewing techniques.

·       Basic mathematical and accounting principles. Internet searching techniques and protocols.

·       Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.

·       Methods and techniques of proper phone etiquette.

·       Link: https://www.sierracollege.edu/about-us/human-resources/employment/index.php

Ability to:

·       Analyze and solve problems and recommend appropriate courses of action.

·       Apply standard library operational procedures and processes.

·       Work independently and collaboratively in a multi-tasking environment.

·       Establish and maintain effective working relationships with those contacted in the course of work.

·       Assist library patrons with equipment usage and use of print resources.

·       Speak and work with groups of student patrons to impart library information and provide assistance with library use.

·       Troubleshoot, solve problems, and make minor repairs to personal computers and peripheral equipment.

·       Operate office equipment including computers and supporting word processing, spreadsheet, and database applications.

·       Maintain awareness of library patron needs and share knowledge of procedures and operations to ensure needs are met

·       Make arithmetic calculations of average difficulty.

·       Understand and follow oral and written instructions.

·       Function effectively under pressure to meet deadlines, timetables, and unanticipated situations.

·       Maintain proper library decorum and patron cooperation conducive to a positive learning environment for library patrons.

·       Proctor tests and examinations.

·       Learn and comply with federal and state regulations and District and library/LRC policies and procedures.

·       Communicate clearly and concisely, both orally and in writing.