Redwood City - City of Redwood City - Library Assistant I/II (Bilingual)

https://www.calopps.org/redwood-city/job-19926835

Salary

$27.67-$37.00 Hourly

Close Date

Until Filled

JOB SUMMARY

Providing a variety of services for children, adults, and families, the current opening is based at the bilingual Fair Oaks Branch Library. Bilingual ability (Spanish/English) is highly preferred.  Performs a wide variety of technical and clerical library work related to such activities as circulation and assisting customers in a team-oriented atmosphere.  The candidate will be friendly, outgoing, enthusiastic, creative, technologically savvy and able to consistently provide superb service to a diverse community of library users.  The candidate may also be assigned to work at other Redwood City Public Library locations.  The position will require work during the day, evenings and weekends. We may use the eligibility list created from this recruitment process to fill any part-time positions that occur in other Redwood City Public Library locations, during the life of the eligibility list.

Typical duties include, but are not limited to, the following:  Acknowledge and greet customers; provide high level public service at the Customer Assistance desk ; register new customers; collect overdue fines; answer routine directional  and informational questions; explain library policies and resolve problems; use basic reference sources to locate information requested by customers;  assist in developing procedures, and prepare reports/surveys as directed; open/close the branches; assist in  library electronic services projects; provide basic troubleshooting of computer hardware/software;  input into library database bibliographic information and customer records; assist in the processing of library materials; repair, retrieve and shelve library materials; perform routine clerical assignments; assign routine tasks and provide instruction to Library Pages; assist in receiving library materials; receive/sort/distribute incoming mail; inventory and order supplies; assist in preparation of displays and exhibits; assist with library programs, special events, and outreach;  and perform related duties as assigned.

MINIMUM QUALIFICATIONS

Any combination of experience and training that would likely provide the required knowledge and abilities are qualifying.  A typical way to obtain the knowledge and abilities would be:

Education & Experience

Education equivalent to completion of the twelfth grade.  At least one year recent experience performing direct interactive general public customer services or related work in a library or significant experience working in a direct interactive public customer services position is required.    Experience working in team-oriented atmosphere is highly preferred.  Appointment may be at the Library Assistant I or II level, depending on qualifications.

For a full job description visit: https://www.redwoodcity.org/Home/ShowDocument?id=454

License & Certificates

Incumbent may be required to travel between various locations during their scheduled work shift.

Possession of a valid California Driver’s License and a satisfactory driving record.

Knowledge of:

• Customer service principles
• Standard library procedures, including circulation, search procedures, and the use of reference sources.
• Computers and software.
• General types and uses of library materials.
• Policies, procedures, organization and operating details of a library.
• Basic technology devices, programs and applications
• Electronic resources and basic troubleshooting.

Ability to:

• Provide excellent customer service in a friendly cooperative manner.
• Communicate clearly, both orally and in written form.
• Work well as a proactive and innovative team member
• Establish and maintain cooperative working relationships with those contacted in the course of work
• Respond to general assistance inquiries of library customers and respond to reference questions.
• Assist customers in locating library materials and using library materials
• Troubleshoot basic technology problems
• Communicate in both Spanish and English.
• Sit, stand, walk, kneel, crouch, squat, stoop, reach and lift 20 pounds and push/pull 50 pounds.
• Work during the day, evenings and weekends.
• Work independently and with direct supervision.