San Mateo - College of San Mateo - Library Support Specialist

https://jobs.smccd.edu/postings/6235

Salary

Min Salary - $63,840 (annual)
Max Salary - $81,636 (annual)

Close Date

04/20/2022

The Position

The Library Support Specialist involves paraprofessional work related to assisting library patrons in the use of a College and countywide network of libraries, library resources, related services, and activities. Under direction, the employee assists librarians and other faculty in providing technical electronic and direct information to library patrons about policies, procedures, circulation services, online access, database resources, fees, returns, and other information. The Library Support Specialist provides assistance to library patrons in an open-access library lab and/or with other library-based computer-mediated resources. The employee also maintains the confidentiality of the databases for library patrons. Public contact is extensive and involves students, staff, the general public, vendors, other educational institutions, community, and business representatives to exchange information related to library access and resource availability. A high degree of independent judgment and creativity are required to select from alternate and often conflicting solutions to resolve a variety of minor and occasional major problems that arise. Consequences of errors in judgment can be costly in public relations, employee and customer time. A Library Support Specialist can monitor the work of clerical and other staff, library interns, and student assistants.

Duties and Responsibilities

The duties below are representative of the duties of the classification and are not intended to cover all of the duties performed by the incumbent(s) of any particular position. The omission of specific statements of duties does not exclude them from the position if the scope of work is similar, related, or a logical assignment to this classification.

• Exchanges information with students, staff, the general public, other educational institutions, vendors, collection agencies, interlibrary loan services, public library, and other personnel regarding countywide and College library services, resources, on-site services, billing, fees, returns, database accessibility, policies, and procedures
• Refers library patrons to electronic, community, and other resources for technical assistance as appropriate
• Confers with librarians and other staff to plan short- and long-range service delivery models, including the development of new materials
• Attends workshops, meetings, and other events to obtain current information
• Serves on various library-related committees
• Participates in library tours, orientation programs, and other public relations activities
• Staffs a major section of the College library, in conjunction with librarians
• Catalogs items (print and non-print items, books, periodicals, instructor’s reserve materials) into the library’s collections
• Provides assistance to library patrons in an open-access laboratory and/or with other library-based computer-mediated resources in locating and using requested media, referrals to appropriate staff to obtain technical information, and to collect and document the payment of fees, fines, and other transactions
• Performs inventory and media searches
• Plans and prepares exhibits and displays in conjunction with librarians and other staff
• Makes recommendations for the acquisition of new media, resource materials, and/or software
• Interprets, modifies, and verifies bibliographic and other documentation
• Assigns bar codes to all cataloged items and enters them on the bibliographic record
• Prepares bibliographies and acquisition lists
• Performs copy cataloging and related technical services
• Receives and organizes a variety of materials to be returned to library shelves, transferred to other sites, added to the collection, or discarded
• Orders, purchases and subscribes to numerous print and non-print materials, including books, equipment, computers, government documents, serials, media, and all supplies
• Trains and monitors the work of clerical and other staff, library interns, and student assistants as assigned
• Enters, modifies, and retrieves information using a variety of computer software
• Sets up and maintains detailed payment records and holds, and statistical, financial, and other records to monitor and track library usage, cataloging, and availability of book, periodical, and non-print resources
• Uses a variety of computer software to compose and prepare correspondence, memoranda, special and regular reports, bulletins, surveys, text, and formatting of website information and other written materials
• Performs other related duties as assigned

Minimum Qualifications

• A Bachelor’s degree plus library work experience or an Associate degree in Library Science and successful library experience of increasing responsibility that has included demonstrated knowledge of technical library services, resources, and technology OR an equivalent combination of education and experience
• Successful complex clerical experience of increasing responsibility
• Demonstrated cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff
• Skill in computer data entry, modification, and retrieval, including the use of a database for a variety of record-keeping and reporting
• Demonstrated skills in written and oral communication
• Experience with training and leading the work of others
• Experience with the use of a variety of computer software to compose and prepare correspondence, reports, presentations, and other written materials
• Experience with research and compiling data for, formatting, and preparing reports
• Demonstrated skill in multitasking, prioritizing workloads, and working independently
• Demonstrated skill in working as part of a high-quality customer service team in an educational environment

Knowledge, Skills and Abilities

• Knowledge of the resources, technology (integrated library systems, Banner, Websmart), procedures, services, and policies commonly applicable to academic and public library systems
• Skill in using a variety of computer software to research and catalog library materials, and to prepare statistical, financial, demographic, and other data for special and regular reports
• Skill in the use of the Microsoft Office Suite, Adobe Creative Suite, and web-based content management systems
• Skill in respectful, tactful, and sensitive interaction with people who are diverse in their cultures, language groups, and abilities
• Skill in oral communication, including public speaking and giving clear and concise instructions
• Skill in written communication
• Skill in training and monitoring the work of others
• Skill in organizing data, setting up, tracking, and maintaining data in electronic and manual files
• Ability to work effectively as part of a customer service team
• Physical Requirements
• This classification requires data comparison and analysis; visual comparison and acuity; manual dexterity; patience, analysis and interpretation of data; tact and sensitivity; flexibility; adaptability; multi-tasking; attention to detail; ability to give clear and concise instruction and direction; reaching overhead, pushing, pulling; and carrying items of moderate weight in order to perform the essential functions.