- Reporting to the Deputy City Librarian, the Chief Analytics Officer will lead a new Research, Strategy and Analytics Unit with system-wide charge and organizational responsibility to collect, organize, validate and analyze data from a variety of sources and advance a data-driven culture within San Francisco Public Library (SFPL). The Chief Analytics Officer is a senior management level position and a key member of SFPL’s executive leadership team to improve efficiencies, demonstrate outcomes, provide analytical support and develop performance metrics for new projects and initiatives. The Chief Analytics Officer will serve as SFPL’s lead consultant tasked with manipulating data into actionable insights to inform understanding of patron’s usage behaviors, residents’ needs for library services and changing community demographics. These efforts will influence strategic initiatives and service planning for SFPL.
- We welcome candidates who will bring a focus on organizational excellence and outcome measurement, and lead through influence by making connections with internal stakeholders within SFPL and the City and County of San Francisco. The ideal candidate is a strategic thinker who will bring a portfolio of proven success to a dynamic organization.
- Plan, monitor, evaluate and supervise the operation of the Research, Strategy and Analytics Unit.
- Oversee the development and implementation of both performance metrics for SFPL processes, projects and initiatives and business intelligence software to collect, analyze and display operational metrics related to SFPL’s strategic initiatives.
- Oversee the development of both reports and dashboards for staff and management to monitor progress toward achieving Departmental goals and objectives.
- Oversee the design, coordination and evaluation of ongoing survey instruments for internal and external stakeholders.
- Direct the preparation and maintenance of complex statistical and operational reports for SFPL Management, Library Commission and City and County of San Francisco partners designed to inform management decisions.
- Direct the gathering and complex analysis of information necessary to document and evaluate processes.
- Monitor trends in library usage to inform data driven decision making and resource allocation.
- Analyze and evaluate programs, including grants funded by the Friends of San Francisco Public Library.
- Serve as SFPL’s lead consultant tasked with manipulating library usage data into actionable insights.
- Contribute to the development of policy recommendations and implementation of SFPL policies and procedures.
- Identify emerging trends.
- Assist in the implementation of new innovations and programs.
- Work with SFPL’s executive leadership team in the determination of resource allocation and levels of service according to established policies.
- Develop, implement and direct major or complex projects or programs which span a number of SFPL’s established sections or divisions.
- Give guidance in the identification and development of SFPL’s measures, targets and initiatives.
- Performs other related duties and responsibilities as assigned.
- Possession of a Bachelor’s degree from an accredited college
or university in a quantitative field (Business Administration, Public
Administration, Management Information Systems, Finance, Mathematics, Statistics,
Economics, Computer Science, or a closely related field). May substitute up to
two (2) years of education for Bachelor of Art degrees with additional years of
- Five (5) years of professional experience in administrative,
management and/or operational work which included analyzing projects and
initiatives using relational database systems and technical competence to
perform advanced analytics and proficiency, recommending solutions, and
implementing strategies of which three (3) years of experience must include
- Substitution: Additional qualifying work experience as
described above in #2, may substitute for the education requirement, on a
year-for-year basis, up to two (2) years. One (1) year of work experience (2000
hours) equals 30 semester units/45 quarter units.
- Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process. Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted
- Possession of a Master’s degree from an accredited college or university (Public Policy, Public Administration, Business Administration, Management Information Systems, Finance, Mathematics, Statistics, Economics or Computer Science or a closely related field).
- Seven (7) years of professional experience in administrative, management and/or operational work which included analyzing projects and initiatives using relational database systems and technical competence to perform advanced analytics and proficiency, recommending solutions, and implementing strategies.
- Proficiency with Microsoft Office suite – Excel, Access, Powerpoint, Word, Outlook.
- Proficiency with data visualization, analysis and statistical software including but not limited to: Tableau, ArcGIS, SPSS, SAS, STATA.
- Proficiency with business intelligence applications including but not limited to: IBM Cognos, Savannah, Analytics on Demand, Civic Technologies, Counting Opinions.
- Excellent management and leadership skills.
- Critical thinker with strong analytical skills in evaluating programs and services.
- Comfortable with technology and operating in a fast-paced environment.
- Works collaboratively with internal and external stakeholders in a highly diverse community.
- Ability to lead high performing teams.
- Embraces challenges as opportunities for improvement and positive change.
- Skilled communicator with an ability to make connections with multiple constituencies.
- Demonstrated skills in providing creative leadership; analytical and conceptual skills/abilities to identify, analyze and resolve challenges creatively and strategically.
- Strong interpersonal skills and proven leadership experience with a solid track record of collaborating with senior management.
- Knowledge of the principles and practices of program development and administration.
- Demonstrated ability to effectively manage multiple tasks and projects simultaneously, and to prioritize competing demands while adhering to deadlines.
- Demonstrated ability to analyze and interpret data related to program operations and to make strategic and operational recommendations on the basis of such data.
- Well-honed interpersonal skills; demonstrated ability to interact professionally and effectively in a variety of settings and with diverse constituencies.