Permanent/Full Time
Final
File Date: Until filled PC # 2296
October
4, 2013
JOB
OPPORTUNITY
If it’s a challenging position you’re looking for, we have the ideal job for
you.
CLASSIFICATION: Library
Technical Assistant I
TENURE/TIME
BASE: Permanent/Full Time
BUREAU/SECTION: SLS/BRAILLE AND TALKING BOOK LIBRARY
SALARY: $ 2771
- $3369
SUMMARY:
Under
the direct supervision of the Supervising Library Technical Assistant II,
Readers Advisory Services, the incumbent provides Readers Advisory services and
technical support for patrons of the Braille and Talking Book Library (BTBL).
DUTIES:
Readers
Advisory
• Serves
as a reader advisor, issuing books and machine readers to eligible patrons
using the Keystone Library Automation System (KLAS); helps patrons choose
reading materials according to genres, authors, subject areas, and other
reading preferences using KLAS and/or the National Library Service for the
Blind and Physically Handicapped (NLS) Web site, using knowledge of nonprofit
and commercial sources, and using additional readers advisory reference
resources.
• Assists
patrons with the Braille and Audio Reading Download (BARD) Web site and manages
BARD accounts as needed.
• Handles
retrieval of overdue materials.
• Monitors
book availability (missing book titles or insufficient copies), requesting more
copies as needed.
• Stays
current on popular book titles, authors, and other reader services using the
national listserv, NLS bulletins, and other sources and publications.
• Participates
in national NLS network and readers advisory listservs. Technical Support
• Administers
loan and borrowing requests for specialized media (interlibrary loan service).
• Administers
transfers of patron accounts to and from other NLS Network libraries.
• Answers
reception phones and supplies handout materials to patrons.
• Contacts
new patrons to verify information and inform them of BTBL services.
• Attends
staff meetings (Outreach/Programs, Reader Advisory, and general staff
meetings); writes and distributes meeting minutes.
• Maintains
statistics as required. Public Services
• Provides
coverage at the BTBL public service desk.
• Provides
information and referral services using Internet and other resources.
• Assists
patrons with computers, printers, scanners, closed circuit TV, Braille
embossers, assistive technology software, and other adaptive hardware.
• Answers
ready reference questions using the BTBL collection, relevant reference
sources, print and electronic tools, and refers more difficult reference
questions to the supervisor or BTBL reference librarians.
• Provides
other public services as needed. Library Technical Assistant I
State Library Services/Braille and Talking Boo k Library Permanent/Full Time
Final File Date: Until filled PC # 2296
DESIRABLE
QUALIFICATIONS:
• Ability
to operate as an agent on BTBL’s Automated Call Distribution system.
• Ability
to complete tasks within agreed - upon standards of accuracy and timeliness.
• Ability
to effectively communicate technical issues concerning computers, library
databases and digital equipment to patrons and others who have little or no technical
knowledge.
• Ability
to answer and return phone calls promptly.
• Ability
to maintain good relations with the public and library staff.
• Ability
to evaluate situations accurately and take effective action.
• Ability
to correctly and independently interpret and apply customer service
regulations, guidelines, policies and procedures for NLS, BTBL, and CSL.
• Ability
to prioritize workflow issues and communicate clearly with section heads,
program managers and staff.
• Ability
to identify and resolve minor PC problems.
• Ability
to work both independently and in a team environment.
• Communicate
thoughts clearly, orally and in writing.
• Ability
to work with BTBL patrons, State Library patrons, other support staff, supervisors,
and volunteers.
• Willingness
to learn new things and embrace change.
• Ability
to effectively work with people with disabilities, especially those with visual
impairment.
• Exhibit
a positive and friendly service approach when dealing with staff and contacts.
• Ability
to sit for extended periods of time at public services desks and in staff
offices.
• With
assistive technology, if necessary, ability to operate a PC for extended
periods of time.
• Ability
to operate scanners.
• Ability
to handle large and heavy library books and other library materials.
• Ability
to climb stack ladders to retrieve library materials on tall shelves and
ability to stoop to reach bottom shelves in the stacks.
• Ability
to move book trucks holding up to 100 pounds of weight. Ability to turn handles
on compact shelving units filled with library materials.
KNOWLEDGE
AND EXPERIENCE:
• Knowledge
of basic library services and cataloging practices, as they apply to BTBL’s
collection and automation system.
• Knowledge
of fiction and nonfiction genre s, current and historical authors, titles, and
subjects within recreational reading collections.
• Knowledge
of BTBL operations and of reader advisory functions.
• Knowledge
of computers and standard office software programs, including Microsoft Excel,
Word, Access, and Outlook Email. Database
and Tablet (including apps) experience a plus.
APPLICATION
PROCESS:
Individuals
who are eligible for a list appointment, transfer or reinstatement to this
class should send an application to the California State Library, Human
Resources Services, and P.O. Box 942837, Sacramento, CA 94237 - 0001.
Applications
may also be delivered in person to the HRSO Drop Box, Library & Courts Building
II, 900 N Street, First Floor.
All
applicants must clearly indicate the basis for their eligibility in “Examination(s)
or Job Title(s) for which you are applying” on the standard application form
(STD 678). Applications will be accepted
until filled.
ALL
APPOINTMENTS ARE SUBJECT TO STATE RESTRICTIONS OF APPOINTMENTS (SROA)
PROVISIONS.
SURPLUS
EMPLOYEES ARE ENCOURAGED TO APPLY. Applications will be screened and only the
most qualified candidates will be interviewed.
EQUAL
OPPORTUNITY EMPLOYER
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