Moraga - Saint Mary's College of California - Service Desk Supervisor & Scholarly Communications Specialist

https://www.schooljobs.com/careers/stmarys/jobs/2029464/service-desk-supervisor-scholarly-communications-specialist?page=2&pagetype=jobOpportunitiesJobs

Closing date 4/27/2018 11:59 PM Pacific

Salary Depends on Qualifications

Responsibilities
    The purpose of this position is to oversee contributions (from SMC faculty) to our institutional repository "SMC Digital Commons ", as well as supervising daily circulation operations.
    The incumbent serves as a bridge between the formal publishing activities of SMC Faculty and the service role of the library. Working with both to support the preservation and access of scholarly output; which may include open education resources, open access journals, open conference proceedings, working papers, lab reports, as well as the development of college content and data repository.

    1   Institutional Repository
        Creates and maintains a comprehensive list of faculty publications using Bepress' software
        Provides access to the SMC SMC Digital Commons  institutional repository by creating metadata and uploading digital files in appropriate formats
        Manages the workflow of digital files; including receiving and preparing files for upload to the repository, quality control, and interoperability of records with other library systems when necessary
        Maintains complete and thorough documentation of all communication with faculty authors and publishers and advises faculty about appropriate publication agreements in order to house content in SMC Digital Commons
        Researches and verifies copyright status and reviews publication agreements for previously published works
        Maintains the community structure of the repository

    2.  Service Desk
        Staffs and supervises Service Desk activities

        Supervises Student Employees
        Ensures that adequate levels of staffing are maintained to provide excellent service all the hours the library is open
        Monitors student customer service and works to maintain a consistently accurate and high-quality service
        Responsible for opening or closing the Library on time weekdays/nights/weekends and pre-finals and finals extended hours

    3. Other Duties as Assigned ?????
    Provides administrative support for a variety of special library projects, programs, and participates in continuing education/training opportunities, and staff development as appropriate to job responsibilities and time permits.

Experience and Qualifications
    Education:  REQUIRED: High School diploma
    Experience:  (years required and applicable field of experience):
    Three years progressively responsible library experience or equivalent is required. Any combination of education and experience that provides the required knowledge and abilities will be considered. Knowledge of library operations in Access Services and their relation to overall library operations
   
    Skills/Abilities:  (e.g. computer skills, written & verbal skills, trades, laws, procedures, technical)
        Excellent written and oral communication skills
        Ability to work cooperatively with others
        Ability to effectively provide lead work direction and training to student workers
        Ability to be flexible and adapt quickly to new assignments and work under pressure
        English grammar, business writing, punctuation, and spelling; Ability to compose and appropriately format correspondence and reports
        Ability to investigate and research complex problems, including analyzing and interpreting information
        Ability to work independently using relevant knowledge to determine the best course of action
        Demonstrated ability to compile and present information in an organized manner
        Effective communication and interpretive skills to be able to assist in resolving patron problems and complaints, assess patron information needs, and orient and guide patrons in use of library resources
        High attention to detail and possession of excellent proofreading skills
   
    Preferred Qualifications:
        Prefer experience in project management
        Experience with copyright compliance
        3 years of library experience in an academic library
        Experience with library technology systems
        Experience creating metadata