CLOSING DATE:
5:00 p.m., Thursday, April 19, 2018
$20.38 to $25.46 per hour plus benefits
Description
We are seeking customer service driven professionals to perform routine library work at the following branches:
Cloverdale
Guerneville
THE POSITION:
Please see the attached job specifications for full details about this position.
TYPICAL DUTIES include, but are not limited to:
Advises patrons of library policies, procedures, and services in person and over the telephone with a friendly and helpful attitude
Registers patrons, enters patron information into library database and issues new or replacement library cards with accuracy; updates patron records; communicates with the patron about the procedure and explains rationale positively when denials are required
Listens attentively to patron’s questions about library account and answers in a calm and professional manner
Recognizes when a question needs to be directed to reference staff
Proactively collects fines and payments for lost materials
Assists patrons with the use of public computers and other electronic equipment
Efficiently and accurately balances daily cash and prepares deposit
Readily and proficiently uses a computer to enter and retrieve information, locate library materials and charge and discharge materials; successfully incorporates the use of RFID and the StaffLink into daily circulation workflow
Efficiently receives and processes requests and reserves
Quickly and accurately sorts returned books
Processes magazines and gift books in a neat and timely manner; keeps magazines, periodicals, telephone books and other materials current
Readily provides clerical assistance to Librarians and other staff
DESIRED SKILLS AND ABILITIES:
Ability to remain tactful when working with the public
Close attention to detail
Ability to work independently while following established procedures
Bi-lingual skills in Spanish desirable
MINIMUM QUALIFICATIONS:
Equivalent to the completion of the twelfth (12th) grade and one (1) year of clerical and office support work. An Associate’s degree, or higher, from an accredited college or university can substitute for the required experience.
WORKING CONDITIONS:
Incumbent will perform repetitive arm/hand movements using a keyboard and mouse, and will grasp/handle materials that weigh up to and occasionally more than 25 pounds. Incumbent will push wheeled carts weighing up to or occasionally more than 100 pounds.
APPLICATION PROCESS:
Please go to https://www.calopps.org/sonoma-county-library to apply. Applications must be submitted by the final filing date.
Distinguishing Characteristics
This is the journey-level class in the Library Technician series. This class is distinguished from the Library Technician II in that the Librarian Technician III performs the full range of circulation, acquisitions processing, or similar duties and has greater responsibilities in the areas of materials management. It is distinguished from the Library Associate in that it is primarily concerned with duties related to materials and objects within the library’s collection rather than content within the materials.
Knowledge and Abilities
Knowledge of: basic practices and procedures of public library systems; standard office practices and procedures, including filing and the operation of standard office equipment; standard telephone use and etiquette; principles and practices for dealing with the public; business arithmetic; basic computer applications related to the work; record keeping practices; some knowledge of books, authors and library practices is highly desirable.
Ability to: learn library policies and patron and office procedures; learn various computer operations and how to use library and other online software programs; understand and follow written and oral instructions; organize own work and set work priorities; make accurate arithmetic calculations, including collection and accounting for money; collect, search, process and interpret basic data; interpret, apply and explain library policies and procedures; establish and maintain effective working relationships with those contacted in the course of the work.
Minimum Qualifications
Education: Two years of college coursework or two years of office support work which has involved dealing with the public.
Experience: Experience in using computer systems is high desirable.
Physical Demands:
While performing the duties of this class, an employee is frequently required to stand, sit, and walk, often for extended periods of time; talk or hear, in person and by telephone; see to read printed materials and a computer screen; use hands and fingers to grasp, handle and feel objects and to use a keyboard and operate standard office equipment; engage in repetitive movement with hands and wrists; reach with hands and arms and lift up to and occasionally more than 25 pounds. Employees regularly may stoop, kneel, bend or crouch and push wheeled carts weighing up to and occasionally more than 100 pounds.
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