https://www.calopps.org/sonoma-county-library/job-18068841
SALARY RANGES:
$105,768.00 to $132,080.00 annually plus benefits
CLOSING DATE:
Continuous Recruitment – First review of applications will be on, Tuesday, April 10, 2018
Description
We are seeking a customer service driven management professional for our full-time Division Manager, Public Services opening at our Library Headquarters in Rohnert Park, which is located in the heart of Wine Country, with the Redwoods and Pacific Ocean only minutes away.
THE POSITION:
Under general direction, provides customer service, plans, organizes, manages, and provides direction and oversight for the Public Services Division; holds responsibility for library branch management, public programming coordination, community grants, system-wide events; acts as an integral member of Library Management Team; actively leads in the budgetary management of the division; and performs related duties as required.
TYPICAL DUTIES include, but are not limited to:
Leads the development and implementation of goals, objectives, policies, and procedures related to Public Services; recommends policy changes to Library management.
Plans, develops, implements, and monitors goals, objectives, policies, and procedures of all public service operations in accordance with objectives of the Library branches; recommends changes or modifications to Library management.
Oversees engagement and outreach to diverse and vulnerable populations to increase services. Represents the division and/or Library in various external and internal relations such as the Sonoma County Public Library Foundation, Friends of the Library, and Library Advisory Board meetings.
MINIMUM QUALIFICATIONS
Education and Experience: Any combination of training and experience, which would provide the required knowledge, skills, and abilities, is qualifying. A typical way to obtain this knowledge and abilities would be:
Master of Library and Information Science (MLIS), Master of Library Science (MLS), or Master of Science in Library Science (MSLS) degree from an accredited college or university and six (6) years of experience as a professional librarian providing a full range of public library services, three (3) years of which included management or supervisory experience.
Knowledge of:
Principles and practices of library policies, programs, program planning and implementation, systems development, and library operational trends and practices.
Principles, practices, procedures, techniques, and materials of professional library work, including library reference, and other professional library services.
Principles, practices and techniques of public programming, community outreach, and service promotion.
Management principles and practices, including goal setting, program development, implementation, evaluation, and project management.
Ability to:
Lead in development and implementation of goals, objectives, policies, procedures, work standards, and internal controls for the Public Services Division.
Plan, organize, schedule, assign, review, and evaluate the work of staff; train staff in work procedures.
Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
APPLICATION PROCESS: Please go to https://www.calopps.org/sonoma-county-library to apply. Applications must be submitted by the final filing date. The application process may contain one or more of the following steps: a supplemental application, written test(s), skills assessment(s), and/or oral examination(s).
EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
Leads the development and implementation of goals, objectives, policies, and procedures related to Public Services; recommends policy changes to Library management; and holds responsibility for public programming coordination, community grants, and system-wide events.
Plans, develops, implements, and monitors goals, objectives, policies, and procedures of all public service operations in accordance with objectives of the Library branches; recommends changes or modifications to Library management.
Oversees the development of events to bring residents together to hear diverse ideas and opinions; partners with local agencies to design events that include community service opportunities.
Oversees engagement and outreach to diverse and vulnerable populations to increase services: through the partnerships to seek additional financial resources; improved communication; informed customer service practice training and information for staff; and working collaboratively with outside agencies to deliver health related services.
Oversees community grants program and pursues collaborative grant writing and funding opportunities.
Meets with staff to identify and resolve problems; prioritizes work activities, projects, and programs; monitors work flow; reviews and evaluates work products, methods, and procedures.
Selects, trains, and mentors new personnel in the Public Services Division including Branch Managers and the Adult Services and/or Youth Services Administrators; provides coaching and regular evaluation of staff performance.
Serves as a liaison to the Public Services and Circulation Services Team.
Represents the division and/or Library in various external and internal relations such as the Sonoma County Public Library Foundation, Friends of the Library, and Library Advisory Board meetings.
Oversees countywide programs, such as adult services programming.
Manages and participates in the development and administration of the Public Services Division annual budget; directs the forecast of additional funds for staffing, equipment, materials, and supplies; monitors expenditures; recommends adjustments as necessary; monitors expenditures for the countywide adult services and/or youth services programs; recommends adjustments as necessary.
Oversees branch customer service initiatives; including response to patron comments, questions, suggestions, and ideas.
Develops procedures and methods to improve operational efficiency and effectiveness in the Public Services Division; assesses and monitors workload and support systems; identifies opportunities for process improvement and makes recommendations to Library management.
Prepares a variety of written correspondence including reports, procedures, policies, and memos.
Monitors changes in laws, regulations, and technology that may affect departmental operations; implements policy and procedural changes as required.
Oversees all branch renovations in cooperation with assigned facilities management staff.
Performs other duties as assigned.
COMPETENCIES
Knowledge of:
Principles and practices of library policies, programs, program planning and implementation, systems development, and library operational trends and practices.
Sound budgetary practices and development, monitoring, and implementation of a large, complex budget.
Principles, practices, procedures, techniques, and materials of professional library work, including library reference, and other professional library services.
Principles, practices and techniques of public programming, community outreach, and service promotion.
Recent technological, professional, and societal developments, current literature, and sources of information related to library services.
Management principles and practices, including goal setting, program development, implementation, evaluation, and project management.
Principles and practices of employee supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures.
Principles and practices of budget administration.
Applicable federal, state, and local laws, codes, and regulations.
Record keeping principles and procedures.
Modern office practices, methods, and computer equipment.
Computer applications related to the work.
English usage, grammar, spelling, vocabulary, and punctuation.
Presentation techniques for representing the Library in contacts with governmental agencies, community groups, and business, professional, educational, regulatory, and legislative organizations.
Ability to:
Lead in development and implementation of goals, objectives, policies, procedures, work standards, and internal controls for the Public Services Division.
Analyze, interpret, summarize, and present administrative and technical information and data in an effective manner.
Plan, organize, schedule, assign, review, and evaluate the work of staff; train staff in work procedures.
Evaluate and develop improvements in operations, procedures, policies, and methods.
Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
Interpret, explain, and ensure compliance with Library policies and procedures, complex laws, codes, regulations, and ordinances.
Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
Represent the division and the Library in meetings with governmental agencies, community groups and businesses, professional and regulatory organizations, and individuals.
Establish and maintain a variety of filing, record-keeping, and tracking systems.
Operate modern office equipment, including library computer system and equipment, copiers, printers, and software programs; access, retrieve, enter, and update information using a computer workstation.
Make sound, independent decisions within established policy and procedural guidelines.
Use English effectively to communicate in person, over the telephone, and in writing.
Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
QUALIFICATIONS
Any combination of training and experience, which would provide the required knowledge, skills, and abilities, is qualifying. A typical way to obtain this knowledge and abilities would be:
Education and Experience:
Master of Library and Information Science (MLIS), Master of Library Science (MLS), or Master of Science in Library Science (MSLS) degree from an accredited college or university and six (6) years of experience as a professional librarian providing a full range of public library services, three (3) years of which included management or supervisory experience.
Licenses and Certifications: Must possess and maintain a valid California Class C Driver License.
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