Tuesday, February 21, 2017

Sunnyvale Public Library - Library Specialist III - PT

Department of Human Resources
505 West Olive Ave., Suite 200
Sunnyvale, CA 94086

SALARY - $19.57 - $24.97 Hourly

OPEN DATE: 02/21/17
CLOSE DATE: 03/14/17



(21 hours per week)

The position opens Tuesday, February 21, 2017 and the final filing date is Tuesday, March 14, 2017 at 5:00 pm or after receiving 100 qualified applicants, whichever is first.

A copy of your California Department of Motor Vehicles (DMV) record printout is required for this position. Your DMV printout must be current, dated within 30 days of your application. If you are an out-of-state applicant, please submit a copy of your state's DMV printout. You will be required to possess and present a valid California Class C driver's license at the time of appointment. The due date for submission of the DMV record printout is the same as the application deadline – March 14, 2017 at 5:00 pm.

The City of Sunnyvale is seeking to fill the position of Library Specialist III with a friendly, confident, energetic and highly motivated individual with great customer service, technical and interpersonal skills.

The ideal candidate will have experience working closely with the public in a fast-paced customer driven environment. They will possess strong communication, multitasking and team work skills, and demonstrate the ability to provide excellent customer service to members of the public and staff alike.

The Library Specialist III position provides customer service and clerical support for Library operations by receiving and responding to patron questions regarding accounts and Library operations, assisting the public with the use of PCs, printers, copiers and automated equipment and performing Circulation duties including registering and maintaining patron accounts and sorting returned materials to provide access to the public.

For a complete classification specification, click here: Job Description


(May include, but are not limited to, the following):

    Performs circulation duties including checking library materials in and out using either manual or automated circulation systems; receiving and responding to patron questions regarding circulation rules and procedures, issuing library cards, receiving fines and fees, and updating patron records.
    Performs daily start-up and closing operations for the library's computerized circulation system including setting up and taking down self check out machines, logging on and off computers and restocking circulation desk.
    Performs simple operations for updating or blocking certain fields in a patron's record and performs related work on the on-line system.
    Provides assistance and training to patrons on the use of the Technology Center; troubleshoots public access computer issues; and responds to patron questions regarding computer usage.
    Uses the on-line system to search for library materials and patron information.
    Assists in receiving and resolving patron complaints and questions.
    Processes new library materials; applies labels and creates packaging; programs RFID tag and enters information into circulation system.
    Deletes and discards outdated and damaged library materials from circulation system.
    Processes and shelves holds
    Types routine correspondence.
    Mends books, media and audiovisual library materials; corrects call number labels and barcodes; reviews and resolves issues related to media playability.
    Maintains department's processing manual.
    Performs simple maintenance on library equipment and machine as needed.
    Delivers library materials to homebound residents and offsite locations.


Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. Additionally, the position requires near and far vision in reading reports and work related documents and using a computer. Acute hearing is required when providing phone and personal customer service. The need to lift, drag and push files, paper, books, carts and documents weighing up to 50 pounds is also required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodation.


Education and Experience:

The minimum qualifications for education and experience can be met in the following way:

Graduation from high school or tested equivalent; AND,
Two years of clerical, customer service or library work experience.

Knowledge of:

    Library circulation principles.
    Modern office equipment and designated specialized computer software and operating programs.
    Cash handling techniques.
    Principles of alphabetical and numerical filing.
    Advanced customer service principles.

Ability to:

    Make simple calculations.
    Carry out routine clerical and library procedures.
    Consistently apply policies and procedures according to available guidelines.
    Handle records accurately.
    File alphabetically and numerically.
    Operate modern office equipment and applicable software.
    Receive, research and resolve customer questions.
    Provide excellent customer service to the public and City employees.
    Understand and follow written and oral instructions.
    Communicate effectively, both orally and in writing.
    Establish and maintain and promote positive and effective working relationships with employees and the public.
    Demonstrate initiative and exercise good judgment in the performance of duties.
    Apply the operations, policy and procedures of the Library.
    Work independently and as a team member; recognize and set priorities and meet deadlines.
    Observe safety principles and work in a safe manner.

Willingness to:
Work irregular hours, evenings and weekends as required.

Possession and continued maintenance of a valid class C California driver's license and a safe driving record.

    Extensive customer service experience
    Coursework in Library Science
    Ability to speak other languages that represent the demographics of the community.


If you are interested in this opportunity, please submit a City of Sunnyvale employment application, responses to the supplemental questions and a current DMV record to the Department of Human Resources no later than 5:00 p.m. on Tuesday, March 14, 2017. (postmarks or faxes are not accepted).

The application period closes Tuesday, March 14, 2017, at 5:00 pm. If interested in this position, you should apply as soon as possible as only the first 100 qualified applications will be considered.

The deadline for submitting the DMV record is the same as the application deadline of Tuesday, March 14, 2017. If you are an out of state applicant, please submit a current copy (dated within 30 days of application) of your state's DMV record by the application deadline. Applications will not be considered complete until the DMV driver record printout is received. California DMV driver record printouts may be obtained online at http://www.dmv.ca.gov/online/dr/welcome.htm for $2.00.

Candidates are asked to fully describe any training, education, experience or skills relevant to this position. Electronic applications may be submitted on-line through the City's employment page at jobs.inSunnyvale.com or application materials may be submitted to: Department of Human Resources, 505 West Olive Avenue, Suite 200, Sunnyvale, CA 94086. Late or incomplete applications will not be accepted.


Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the examination process, which may consist of a written exam tentatively scheduled for Thursday, March 23, 2017. Candidates that pass the written exam with 70% or more will be invited to an oral exam scheduled for the week of April 17, 2017. (Note: The examination process may be changed as deemed necessary by the Director of Human Resources).


Candidates who receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. Any candidates selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a background history check as well as a medical exam(s) administered by a City-selected physician(s) before hire.  Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history.  A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing.


Any successful candidate, selected by the hiring department will be required to submit proof of education (i.e. original copy of the diploma or college/university transcripts).


Positions in this job classification are represented by the Service Employees International Union (SEIU).

The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract.

The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), color, sex (includes gender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), gender identity and/or gender expression, sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnic or national origin, ancestry, citizenship status, uniformed service member status, marital status, family relationship, age, cancer or HIV/AIDS related medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application.

505 West Olive Ave., Suite 200,
Sunnyvale, CA 94086      EXAM #17-00026

Library Specialist III (Part-Time) Supplemental Questionnaire

*             1.            Instructions for completing the supplemental questionnaire:
This supplemental questionnaire will be a primary tool in the evaluation of your qualifications for this position. The supplemental information that you provide will be evaluated along with your completed application. Please limit your response to one page per question. In answering the question(s), be as specific as you can. Some questions may include multiple parts (i.e., (a), (b), (c), (d), etc.). Please make sure to address each part of each question in the supplemental questionnaire below.

Please be advised that you will be 'timed out' of this page after 30 minutes. Therefore, it is best to copy the supplemental questions that require text answers from this page into a document that you can save on your computer, produce your responses in that document, and then copy and paste the responses into the space provided below. Additionally, please save your work continuously.

The completed application and responses to supplemental questions constitute an examination. Note: qualifying experience must be reflected on the job application form.
Resumes may be attached, but they will not be accepted in lieu of completing the job experience section of the application or the supplemental questions. The information you provide will be used to further identify those applicants who are best qualified to continue in the selection process for this position.

Your responses to the questions that require you to detail your background and experience should include the following information:*

    The number of years of experience you have had performing the duties that you are describing;
    The name(s) and type(s) of organization(s) where you obtained such experience; and,
    Your role and specific responsibilities within the organization(s).

*Responses to the supplemental questions that indicate "see resume" are considered incomplete. By checking the 'Yes' response below, I indicate that I have read these instructions for completing the supplemental questionnaire and in accordance with these instructions, I understand that written responses to the supplemental question(s) listed below are required, in order to evaluate my qualifications for this position and for my application to be considered complete.

Additionally, I certify that I have completed the following supplemental questionnaire on my own; the answers accurately reflect my training, education and experience; and, I understand that my responses are subject to verification.
               Checkbox Yes
Checkbox No
*             2.            Do you have a high school diploma or an equivalent (GED)?
               Checkbox Yes
Checkbox No
*             3.            Do you have at least two years of clerical, customer service or library work experience?
               Yes Yes    No No

*             4.            If you answered "Yes" to question 3, please describe your clerical, customer service or library work experience. Please include the following information: a) Number of years of experience you had performing the duties that you are describing b) Name and type of organization(s) where you obtained such experience c) Your role and specific responsibilities within the organization(s). If you do not have this experience, please enter N/A in the space below

*             5.            Do you possess a valid California Class C driver's license and have a safe driving record?
               Yes Yes    No No

*             6.            A current (issued and printed within 30 days prior to application) California Department of Motor Vehicles (DMV) record printout is required for this position.This can be scanned and submitted on-line with your application. You can obtain a copy of your driving record from the DMV website http://www.dmv.ca.gov/online/dr/welcome.htm for $2.00 and attach this to your application. If you are an out of state applicant, please submit a current (issued and printed within 30 days prior to application) copy of your state's DMV printout by the application deadline. You will be required to possess and present a valid California Class C driver's license at the time of appointment. Did you attach a copy of your DMV driving record to this application or will you turn it in before the posting closes on Tuesday, March 14, 2017 at 5:00 p.m. ?
               Yes Yes    No No

* Required Question

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