Rohnert Park – Sonoma County Library – Division Manager, Branches & Patron Services

To Apply:  Please go to https://www.calopps.org/sonoma-county-library. Applications must be submitted by the final filing date.  The eligibility list established from this recruitment may be used to fill future positions as they occur during the active status of the list.

Salary Ranges:  $102,689.60 to $128,273.60 annually

Closing Date:  5:00pm, Thursday, November 30, 2017

Description

We are seeking a customer service driven management professional for our full-time Division Manager position, which will focus on Branch and Patron Services for the entire Sonoma County Library system.

* Office will be relocating to Rohnert Park, in the heart of Wine Country with the Redwoods and Pacific Ocean only minutes away, in early 2018

Position:

Under general direction, provides customer service, plans, organize, manages, and provides direction and oversight for the Branches & Patron Services Division; holds responsibility for library branch management; acts as an integral member of Library Management Team; actively leads in the budgetary management of the division; and performs related duties as required.

Minimum Qualifications:

Any combination of training and experience, which would provide the required knowledge, skills, and abilities, is qualifying.  A typical way to obtain this knowledge and abilities would be:

Education and Experience:  Master of Library and Information Science (MLIS), Master of Library Science (MLS), or Master of Science in Library Science (MSLS) degree from an accredited college or university and six (6) years of experience as a professional librarian providing a full range of public library services, three (3) years of which included management or supervisory experience.

Supervision Received and Exercised

Receives general direction from the Library Director. Exercises direct and/or general supervision over and provides training to assigned professional, paraprofessional, technical, and support staff.

Class Characteristics

This is a management classification that serves as division head for the Branches & Patron Services Division, consisting of the Central Library, regional libraries as well as rural stations, and the Wine Library; Responsibilities are defined by overall objectives and include oversight of branch services directly or through subordinate levels of supervision. The incumbent oversees, coordinates, and reviews the work of branch management staff, professional and para-professional library staff, and technical and support staff carrying out the work of the library branches; develops and administers current and long-range planning activities; manages the effective use of Library resources to improve organizational productivity and customer service and to reach operational goals; and provides highly complex support to the Library Director in areas of specialized expertise. The work requires initiative, independent judgment and the ability to make decisions within the scope of general policies and procedures and to resolve organizational and service delivery problems. This class is differentiated from the Library Director in that the latter has oversight of all Sonoma County Library divisions, sections, programs, activities, and services.

Job Functions (Illustrative Only):

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Leads the development and implementation of goals, objectives, policies, and procedures related to Branches & Patron Services; recommends policy changes to Library management.
• Plans, develops, implements, and monitors goals, objectives, policies and procedures of all public service operations in accordance with objectives of the Library branches; recommends changes or modifications to Library management.
• Plans, directs, coordinates, and reviews the day-to-day work of assigned staff in the Central Library, Branch Libraries; meets with staff to identify and resolve problems; prioritizes work activities, projects, and programs; monitors work flow; reviews and evaluates work products, methods, and procedures.
• Selects, trains, and mentors new personnel in the Branches & Patron Services Division including Branch Managers; provides coaching and regular evaluation of staff performance.
• Serves as a liaison to the Branch & Patron Services, and Circulation Services Team.
• Represents the division and/or Library in various external and internal relations such as the Sonoma County Public Library Foundation, Friends of the Library, and Library Advisory Board meetings.
• Manages and participates in the development and administration of the Library branches’ annual budget; directs the forecast of additional funds for staffing, equipment, materials, and supplies; monitors expenditures; recommends adjustments as necessary; recommends adjustments as necessary.
• Oversees branch customer service initiatives; including response to patron comments, questions, suggestions, and ideas.
• Develops procedures and methods to improve operational efficiency and effectiveness in the Branches & Patron Services Division; assesses and monitors workload and support systems; identifies opportunities for process improvement and makes recommendations to Library management.
• Prepares a variety of written correspondence including reports, procedures, policies, and memos.
• Monitors changes in laws, regulations, and technology that may affect departmental operations; implements policy and procedural changes as required.
• Oversees all branch renovations in cooperation with assigned facilities management staff.
• Performs other duties as assigned.

Competencies

Knowledge of:

• Principles and practices of library policies, programs, program planning and implementation, systems development, and library operational trends and practices.
• Sound budgetary practices and development, monitoring, and implementation of a large, complex budget.
• Principles, practices, procedures, techniques, and materials of professional library work, including library reference, and other professional library services.
• Recent technological, professional, and societal developments, current literature, and sources of information related to library services.
• Management principles and practices, including goal setting, program development, implementation, evaluation, and project management.
• Principles and practices of employee supervision, including work planning, assignment, review, and evaluation, and the training of staff in work procedures.
• Principles and practices of budget administration.
• Applicable federal, state, and local laws, codes, and regulations.
• Record keeping principles and procedures.
• Modern office practices, methods and computer equipment.
• Computer applications related to the work.
• English usage, grammar, spelling, vocabulary, and punctuation.
• Presentation techniques for representing the Library in contacts with governmental agencies, community groups, and business, professional, educational, regulatory, and legislative organizations.

Ability to:

• Lead in development and implementation of goals, objectives, policies, procedures, work standards, and internal controls for the Branch & Patron Services Division.
• Analyze, interpret, summarize, and present administrative and technical information and data in an effective manner.
• Plan, organize, schedule, assign, review, and evaluate the work of staff; train staff in work procedures.
• Evaluate and develop improvements in operations, procedures, policies, and methods.
• Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
• Interpret, explain, and ensure compliance with Library policies and procedures, complex laws, codes, regulations, and ordinances.
• Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
• Represent the division and the Library in meetings with governmental agencies, community groups and businesses, professional and regulatory organizations, and individuals.
• Establish and maintain a variety of filing, record-keeping, and tracking systems.
• Operate modern office equipment, including library computer system and equipment, copiers, printers, and software programs; access, retrieve, enter, and update information using a computer workstation.
• Make sound, independent decisions within established policy and procedural guidelines.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Recruitment Contact

Phone:  (707)545-0831

Phone Extension:  1529

Email:  jklickman@sonoma.lib.ca.us