Santa Rosa – Sonoma County Library – Division Manager, Marketing, Events & Community Services

To apply:  https://www.calopps.org/sonoma-county-library.  Applications must be submitted by the final filing date.  The eligibility list established from this recruitment may be used to fill future positions as they occur during the active status of the list.

Salary Ranges:  $102,689.60 to $128,273.60 annually

Closing Date:  5:00pm, Thursday, November 30, 2017

Description

We are seeking a customer service driven management professional for our full-time Division Manager position, which will focus on Marketing, Events, and Community Services for the entire Sonoma County Library system.

 * Office will be relocating to Rohnert Park, in the heart of Wine Country with the Redwoods and Pacific Ocean only minutes away, in early 2018

Under general direction, provides customer service, plans, organizes, manages, and provides direction and oversight for the Marketing, Events & Community Services Division; holds responsibility for public programming coordination, community grants, system-wide events, and outreach activities; acts as an integral member of Library Management Team; actively leads in the budgetary management of the division; and performs related duties as required.

Minimum Qualifications:

Any combination of training and experience, which would provide the required knowledge, skills, and abilities, is qualifying. A typical way to obtain this knowledge and abilities would be:

Education and Experience: Master of Library and Information Science (MLIS), Master of Library Science (MLS), or Master of Science in Library Science (MSLS) degree from an accredited college or university and six (6) years of experience as a professional librarian providing a full range of public library services, three (3) years of which included management or supervisory experience. Experience developing outreach and community events highly desirable.

Supervision Received and Exercised

Receives general direction from the Library Director. Exercises direct and/or general supervision over and provides training to assigned professional, paraprofessional, technical, and support staff.

Class Characteristics

This is a management classification that serves as division head for the Marketing, Events & Community Services Division, consisting of the Community Engagement Program, Adult Services & Literacy Program, Children & Teen Services, Graphics Services, and History and Genealogy Library. Responsibilities are defined by overall objectives and include oversight of numerous services and programs directly or through subordinate levels of supervision. The incumbent oversees, coordinates, and reviews the work of staff, professional and para-professional library staff, and technical and support staff carrying out the work of the division; develops and administers current and long-range planning activities related to system-wide events, programs, and outreach activities in support of organizational goals; and provides highly complex support to the Library Director in areas of specialized expertise. The work requires initiative, independent judgment and the ability to make decisions within the scope of general policies and procedures and to resolve organizational and service delivery problems. This class is differentiated from the Library Director in that the latter has oversight of all Sonoma County Library divisions, sections, programs, activities, and services.

Job Functions:  Management reserves the right to add, modifies, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Leads the development and implementation of goals, objectives, policies, and procedures related to the Marketing, Events & Community Services Division; recommends policy changes to Library management.
• Plans, develops, implements, and monitors goals, objectives, policies, and procedures for the division; recommends changes or modifications that affect the organization as a whole to Library management.
• Oversees the development of events to bring residents together to hear diverse ideas and opinions; partners with local agencies to design events that include community service opportunities.
• Oversees engagement and outreach to diverse and vulnerable populations in order to increase services: through the partnerships to seek additional financial resources; improved communication; informed customer service practice training and information for staff; and working collaboratively with outside agencies to deliver health related services.
• Oversees the History & Genealogy section, which includes proper preservation, storage, and presentation of historical documents and information.
• Plans, directs, coordinates, and reviews the day-to-day work of assigned staff who support the Community Engagement Program, Adult Literacy Program, Children and Teen Services, History & Genealogy Library, and Graphic Services sections; meets with staff to identify and resolve problems; prioritizes work activities, projects, and programs; monitors work flow; reviews and evaluates work products, methods, and procedures.
• Develops a system wide library outreach engagement program.
• Oversees community grants program and pursues collaborative grant writing and funding opportunities.
• Creates and coordinates comprehensive Library services programs including reading, financial, health, and digital literacy to increase literacy levels countywide.
• Selects, trains, and mentors new personnel in the Marketing, Events & Community Services Division; provides coaching and regular evaluation of staff performance.
• Represents the division and/or Library in various external and internal relations such as the Sonoma County Public Library Foundation, Friends of the Library, and Library Advisory Board meetings.
• Acts as a liaison to Adult Services, Children Services, Marketing and Web promotion, and Latino Outreach teams.
• Coordinates countywide programs, such as adult literacy, public programming coordination, community grants, system-wide events, and outreach activities.
• Manages and participates in the development and administration of the division’s annual budget; directs the forecast of additional funds for staffing, equipment, materials, and supplies; monitors expenditures; recommends adjustments as necessary; monitors expenditures for the division; recommends adjustments as necessary.
• Develops procedures and methods to improve operational efficiency and effectiveness in the Marketing, Events & Community Services Division; assesses and monitors workload and support systems; identifies opportunities for process improvement and makes recommendations to Library management.
• Prepares a variety of written correspondence including reports, procedures, policies, and memos.
• Monitors changes in laws, regulations, and technology that may affect departmental operations; implements policy and procedural changes as required.
• Performs other duties as assigned.

Competencies

Knowledge of:

• Principles and practices of library policies, programs, program planning and implementation, systems development, and library operational trends and practices.
• Sound budgetary practices and development, monitoring, and implementation of a large, complex budget.
• Principles, practices, procedures, techniques, and materials of professional library work, including library reference, collection development, public relations, community outreach, and service promotion, and other professional library services.
• Recent technological, professional, and societal developments, current literature, and sources of information related to library services.
• Management principles and practices, including goal setting, program development, implementation, evaluation, and project management.
• Principles and practices of employee supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures.
• Principles and practices of budget administration.
• Applicable federal, state, and local laws, codes, and regulations.
• Record keeping principles and procedures.
• Modern office practices, methods and computer equipment.
• Computer applications related to the work.
• English usage, grammar, spelling, vocabulary, and punctuation.
• Presentation techniques for representing the Library in contacts with governmental agencies, community groups, and business, professional, educational, regulatory, and legislative organizations.

Ability to:

• Lead in development and implementation of goals, objectives, policies, procedures, work standards, and internal controls for the Marketing, Events, and Community Services Division.
• Analyze, interpret, summarize, and present administrative and technical information and data...
• Plan, organize, schedule, assign, review, and evaluate the work of staff; train staff in work procedures.
• Produce community engagement and outreach programs to achieve organizational objectives.
• Develop community events to bring citizens together to hear diverse ideas and opinions; collaborate with local agencies to design events that include community service opportunities.
• Seek additional funding resources through grants and/or partnerships.
• Evaluate and develop improvements in operations, procedures, policies, and/or methods.
• Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
• Interpret, explain, and ensure compliance with Library policies and procedures, complex laws, codes, regulations, and ordinances.
• Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
• Represent the division and the Library in meetings with governmental agencies, community groups and businesses, professional and regulatory organizations, and individuals.
• Establish and maintain filing, record-keeping, and tracking systems.
• Operate modern office equipment, including library computer system and equipment, copiers, printers, and software programs; access, retrieve, enter, and update information using a computer workstation.
• Make sound, independent decisions within established policy and procedural guidelines.
• Use English to communicate in person, over the telephone, and in writing.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Recruitment Contact

Phone:  (707)545-0831

Phone extension:  1529

Email:  jklickman@sonoma.lib.ca.us