Thousand Oaks - California Lutheran University - Library Service Assistant (Temporary Position)

 https://careers.callutheran.edu/postings/7987

Salary

$23.00-$26.00

Close Date

10/25/2021

Basic Function

Under the supervision of the Associate Provost, the temporary Library Services Assistant will work with the Public Services Coordinator and librarians to provide frontline service to library patrons in circulation, reference and research support, and supervision of student assistants. Position will be Sunday – Thursday, 20 hours per week afternoon/evening hours. 

Representative Duties

• Delivers front line service to library patrons in the afternoon/evening hours. Assists with circulation; directs library visitors to appropriate service points; provides directions to campus locations outside the library; resolves patron disputes in a tactful and fair manner. E
• Provides reference and research assistance in-person and virtually and refers patron to appropriate subject librarian as needed. E
• Maintains patron records in the library’s automated system, Online Computer Library Center’s (OCLC) WorldShare Management Services (WMS); charges and discharges materials in the library system; assists patrons with locating items held in the library; performs nightly closing tasks. E
• Supervising student assistants. Participates in training and evaluating the performance of student assistants. Check and approve student time cards. E
• Assists library patrons with basic walk-in requests. Contacts the Help Desk when appointments arrive or when a patron needs further assistance. Directs patrons to online support such as password reset forms or help desk email address for service requests received after-hours; assists patrons with using printers, scanner, and computer equipment. E
• Assists with scheduling library conference, lab, and study rooms utilizing LibCal, the online room scheduling system. Maintains updated room reservation usage statistics; resolves and refers any scheduling conflicts to the appropriate staff member as needed. E
• Processes Course Reserve materials utilizing WMS. Maintains and updates reserve shelf and ensures that the materials are available in a timely manner. Maintains course reserve usage statistics and in collaboration with the Manager of Resource Sharing, ensures compliance with copyright laws as they pertain to course reserves. E
• Ensures library security by maintaining ongoing communication with Campus Safety. Communicates any changes in the library closing times to Campus Safety and follows outlined procedures. Works with Campus Safety as building coordinator for Pearson Library and Preus Brandt Forum. E
• Communicates updates regarding outstanding patron questions and student assistant progress via daily updates to the Public Services Coordinator. E
• Complies with access agreements to the Educational and Psychological Test Collections. E
• Performs other duties as required to support the mission and function of the department/division.

E = Essential Duties

Knowledge Of

• University organization, operations, policies, and objectives
• Standards of practice for circulation & reference services in an academic library
• Effective supervision techniques
• Library online catalog and circulation systems
• Emergency procedures
• Principles and practices of business communication
• Principles and practices of customer service and public relations
• Interpersonal skills using tact, patience and courtesy

Ability To

• Exhibit a strong commitment to diversity, and have the ability to work effectively with individuals from varied backgrounds.
• Work effectively with diverse student populations
• Establish and maintain cooperative working relationships
• Synthesize a variety of information sources in order to provide the most relevant
• Information to each patron.
• Use related information technology including PC and Mac computers and applicable office software; ability to manage library tools including LibAnswers, LibGuides, and LibCal.
• Interpret and apply general administrative and departmental policies and procedures
• Coordinate daily operations of busy public service desks
• Direct the work of student assistants
• Accurately maintain patron information in an integrated library catalog
• Expeditiously process course reserve materials
• Interpret and apply copyright regulations
• Protect confidential information
• Maintain library stacks in good order
• Provide courteous customer service
• Interpret library and university policies to resolve patron disputes
• Work effectively with other members of the ITS staff
• Communicate effectively orally and in writing
• Set priorities and manage multiple tasks
• Work effectively with constant interruptions
• Stay current in trends and practices in access services
• Evaluate current services and recommend new services
• Respond quickly, effectively, and appropriately to urgent/emergency situations
• Work a flexible schedule that includes evenings and weekends

Minimum Qualifications

Any combination equivalent to: A Bachelor’s degree from a recognized college or university and two years of responsible support experience in an academic library environment; or a Library Technical Assistant Certificate/Library Certification or MLIS coursework, and two years general clerical/customer service experience.

Preferred Qualifications

• One year of supervisory experience 
• Experience in higher education
• Academic library experience 
• Strong commitment to justice, equity, diversity, and inclusion.