Sonoma State University - University Library Access Service Manager - Full Time

Job ID:104214

Location: Sonoma State University

Regular/Temporary: Regular

Application Deadline

First review of applications will be at 8 am on Friday, October 7, 2016.  Applications received on or after the first review date may not be considered.

Conditions of Employment

This position is a member of the Management Personnel Plan and serves at the pleasure of the President.

https://cmsweb.sonoma.edu/psp/HSONPRD/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_CE.GBL?Page=HRS_CE_HM_PRE&Action=A&SiteId=1

Qualifications

• This position requires a minimum of a Bachelor’s degree with four years¿ professional experience in access services or a Master’s degree with two years professional experience, including supervision of regular as well as student employees. 
• Demonstrated knowledge or experience of access services functions (circulation, reserves and interlibrary borrowing/materials delivery) and the integrated library systems that support them is required. 
• Experience working in a college or university library is preferred. A Master’s Degree from a program accredited by the American Library Association is preferred. 
• Any equivalent combination thereof of education and professional experience to perform the duties of the position as described above will be considered.
• Must have demonstrated commitment to diversity and understanding of the contributions a diverse workforce brings to the workplace.
• Supervisory experience that demonstrates strategic thinking, managing, motivating, and leading teams of library staff is required. 
• Must have strong user centered public service philosophy, with excellent interpersonal and communication skills. 

Responsibilities

• Reporting to the Dean of the Library, the Access Services Manager provides management and guidance for circulation, reserves, and resource fulfillment (interlibrary loan) services, and supervises regular and student personnel. In addition, the Access Services Manager will manage facility issues such as work orders, housekeeping, supplies, building access, signage, cash management, events, emergency response, room scheduling, key management, and gallery exhibits. 
• The Access Services Manager works closely and consultatively with library and campus faculty, students, and staff to ensure optimal services and well-managed, collegial relationships with key stakeholders. 
• In consultation with the Dean and working collaboratively with Library faculty, staff, and other administrators, the Access Services Manager participates in policy and program development while providing leadership for Access Services staff development. 
• The Access Services Manager also participates collaboratively in the development of innovative approaches to the delivery of excellent public services in an organization committed to the highest quality of virtual and physical service.

The Access Services Manager will perform the following major duties:

• Provide management and direct supervision for Access Services, which includes employees and student workers in circulation, including student worker scheduling; course reserves; and resource fulfillment services. Organizes and monitors the workload and staffing of the unit to provide services responsive to user needs. Convenes regular meetings of the Access Services group. Facilitates access to appropriate development opportunities for unit staff.
• Serve as the first contact for work orders related to the facility. Monitor work orders and housekeeping, establish relations with campus engineers and housekeeping specialists, and develop policies and procedures related to building usage.
• Participates in the fiscal management of expenditures related to Access Services. Forecast needs, reviews expenditures on a regular basis, and assesse previous expenditure patterns. Provide guidance for access-related cash management activities.
• Participate in assessment for circulation, resource fulfillment, reserves, and building usage.
• In collaboration with representatives from library collections, special collections, and information technology, regularly review and update the Library¿s disaster preparedness and response policies and procedures, and conduct and evaluate emergency drills on a regular basis.
• Provide management and direction for the Access Services student worker program, including recruitment, training, supervision, evaluation, learning objectives, and program design.
• Serve as the point of contact for compliments and complaints related to access services, tours of the library, and community borrower inquiries.
• Collect and analyze a variety of access services data, and use this data to guide decision-making.
• Serve on the Library¿s Program and Marketing Committee and Space Committee, and other library committees as appropriate.
• In collaboration with library faculty, work leads, supervisors, and other library employees, develop user-centered public services standards and best practices. Participate in ongoing user needs assessment activities.
• Represent SSU to regional and statewide access services committees and membership groups. 
• In partnership with the Collections Librarian, coordinate the activities of Access Services to maximize the accessibility of the collections for use by the Libraries' clientele, while maintaining concern for proper care and preservation of library material.
• In collaboration with the Collection Development Librarian, respond to issues surrounding access and use of electronic resources.
• Work with the Director of Library Technology, the Library¿s project manager for the Unified Library Management System (ULMS), and other personnel on the migration of the 23 CSU libraries to the ULMS in the summer of 2017 and the post-migration activities that will follow. Participate in workforce redesign planning based on new workflows. 
• Represent the Library to campus groups and committees such as the Campus Reengineering Committee and the monthly meeting of administrative managers. 
• In addition, the Access Services Manager will perform other secondary duties as assigned.

The majority of duties are performed in a dynamic, fast-paced office environment in the University Library on Sonoma State University campus.  This position requires the ability to speak and hear, sit and/or stand for extended periods of time, and use and enter data into a computer for up to six hours per day.  Some duties might be performed off campus in various locations, and might involve air and automobile travel and overnight stays.  As an exempt employee, the incumbent has some flexibility in work schedule, however, must be available during the regular campus hours, Monday through Friday, to meet the operational needs of the campus and department.  Some evening and weekend hours might be required to meet department operational needs.  Some regional, statewide, and national travel may be required. Employee’s specific start time is determined by Appropriate Administrator.  Employee must maintain regular and acceptable attendance at such levels as is determined by Appropriate Administrator.

Preferred qualifications include:

• demonstrated ability to work successfully in a collaborative, team oriented environment;
• excellent knowledge of current issues and opportunities in enhancing access to library collections and services;
• experience or demonstrated knowledge in working with students from diverse backgrounds, interests, and abilities.
• Qualification Note
• Evidence of degree(s) or certificate(s) and/or license(s) required at time of hire.
• Application Process

Salary and Benefits

• The salary range for this position is $75,000 to $80,000 annually. Starting salary will commensurate with qualifications and experience,
• This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 14 paid holidays are offered each year; 13 scheduled on specific days and a Personal Holiday that may be taken any time during the year.

Qualified candidates must submit the following to be considered:

• Cover Letter (attach as first page of resume)
• Resume
• Online Employment Application (complete entire application, resume/cover letter will not substitute for any part of the application)

The ADA Coordinator is available, at 707/664-2664, to assist individuals with disabilities in need of accommodation during the hiring process.