Univeristy of San Francisco - Library - Borrowing Coordinator/ Public & Information Services Assistant - Full Time

Borrowing Coordinator / Public & Information Services Assistant

Job Code and Payroll Title   6759 Library Assistant IV

Location   Mission Bay and Parnassus

Department Name  Library

Work Days  Monday - Thursday, 8:45 am - 5:15 pm; Friday, 11:45 am - 8:15 pm

Shift  Days

Shift Length 8 Hours

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JOB OVERVIEW

• The Borrowing Coordinator / Public & Information Services Assistant position is composed of two main responsibilities as Borrowing Coordinator and as Public & Information Services Assistant.
  
• As Borrowing Coordinator - primarily responsible for work flow and processes related to interlibrary borrowing functions in support of the Library’s Interlibrary Services unit. It provides high-level assistance to UCSF library patrons, other UC libraries, and other libraries worldwide regarding informational requests, document access and delivery, and resolving access or document delivery problems. Handles complex bibliographic verification, updates various databases in interlibrary services, and provides customer service support to faculty, students, personnel and the general public. Coordinates with other employees such as the Lending Coordinator.
  
• As Public & Information Services Assistant - provides public service assistance at both Parnassus and Mission Bay Libraries including, but not limited to: determining borrowing privileges and processing patron registrations; performing circulation-related duties such as checking out, checking-in, renewals, emptying book drop bins, etc. The employee provides information assistance by answering complex research questions. The employee provides guidance on use of maker software and hardware, such as Arduinos & 3D printers. May also perform additional duties which could include: preparing and shipping out borrows/lends materials, reporting on functioning of unit and emergencies to appropriate supervisor; reporting library and security problems to appropriate campus units (e.g., Campus Police, Facilities Management, Housekeeping, etc.); and assisting with opening and closing of unit and library.
  
• The job involves the ability to work up to 3-hour work shifts, with only a short break, while being constantly mobile; ability to lift heavy material up to 20 lbs, safely move heavily book trucks, laptop carts, etc.

Preferred Qualifications

• Bachelor’s degree from a four-year university
• Two years’ related experience in a University of California or other academic library
• Prior experience with arts & crafts, DIY electronics or other common maker processes
• Familiarity with library terminology and operations, with working knowledge of both the Library of Congress and National Library Medicine's classification system sufficient to perform all circulation and information related tasks
• Knowledge and understanding of the INNOPAC/Millennium circulation subsystem, online catalogs, and other related databases sufficient to verify bibliographic information, circulate library materials, and edit & create individual item and patron records
• General knowledge of library preservation techniques and principles
• Knowledge of a library access services department's policies and procedures, along with a general knowledge of procedures used in other departments that interact with the access services department

Required Qualifications

• Two years related experience working with interlibrary borrowing/lending services
• Two years’ related experience working in a US library within the last four years
• Good technical skills; knowledge of electronic document formats and file systems. Basic Intermediate proficiency with MS Office applications
• Experience working in a service position that involves frequent client contact and the ability to display calm, helpful, positive, friendly and professional behavior
• Experience with delegating work, training of new employees, monitoring attendance, and providing feedback on performance of lower-level staff
• Proven ability to maintain regular attendance and punctuality, and maintain flexibility in schedule or, ability to work extra hours, to meet the staffing and operational needs of the unit
• Ability to make logical decision and meet deadlines based on unit policies and procedures
• Ability to follow and give instructions both in writing and in person, and to communicate clearly, tactfully, and effectively with a variety of library users in person, on the telephone, and by electronic mail
• With minimal supervision, ability to independently perform detailed, repetitive work according to set unit policies and procedures, and the ability to organize work, set priorities, and meet fluctuating deadlines and/or with frequent interruptions
• Ability follow unit standard service protocol when handling emergency situations (e.g., thefts, clinical emergencies, hostilities), and to appropriately refer or report problem patrons, conflicts between patrons, and patrons who violate library policies or procedures
• Excellent accuracy and attention to detail when carrying out processing functions
• Ability to learn new software and technology sufficient to guide beginning users on them, and deal with ambiguities when unusual problems arise
• Ability to work with a diverse group of individuals in a team-based environment

Note: Fingerprinting and background check required.