Sacramento Public Library - Circulation Supervisor

CIRCULATION SUPERVISOR (Eligibility List) 

Close Date: May 22, 2015

Apply by 5pm on May 22, 2015

Salary: $20.45 - $27.40 Hourly $20.45-$27.40 per hour (DOQ)

Non-exempt; Union represented 

Full time

https://www.calopps.org/ViewAgencyJob.cfm?ID=21204&kw=

The Sacramento Public Library is seeking dynamic, forward thinking candidates for our Circulation Supervisor position. The Circulation Supervisor provides complex and responsible paraprofessional library work as a supervisor of circulation functions in a branch library or library unit.  He/she also provides supervision and leadership to unit or branch staff and performs other related duties as assigned.

The ideal candidate has excellent customer service skills, is a creative problem solver and believes that libraries have the power to transform the communities they serve. Come join our collaborative and creative team of library staff.

We will be creating a new Eligibility List that will be used to staff Circulation Supervisor openings that occur in the next 6 months.

Minimum Qualifications:

Associate’s Degree, or completion of 60 semester or 90 quarterly units from an accredited college or university

and

Two (2) years as a Library Services Assistant, Library Technology Assistant or related paraprofessional library position OR two (2) years in a supervisorial capacity in a customer service environment is required.

Bachelor's degree is desired

Fluency in a foreign language is a plus

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Position Description

BASIC FUNCTION

• Under general supervision plan, organize, direct and coordinate circulation operations; provide training, supervision and leadership to library staff.

MAJOR DUTIES AND RESPONSIBILITIES

(Functions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.)

1. Oversee and coordinate all circulation functions in a public-service setting (e.g. materials check out/in, processing holds, delivery, cash handling and preparation of deposits, etc.)
2. Provide customer service including reader’s advisory, information, reference and referral, and assistance in using technology.
3. Assign, prioritize and schedule staff.
4. Assist in recruiting, hiring, and training of personnel; resolve personnel issues; review and evaluate the work of front–line staff, shelvers and volunteers.
5. Interpret and apply procedures, policies, administrative rules and regulations for library staff and customers.
6. Assist internal and external customers in person, over the telephone, or through electronic communication, respond to and resolve customer issues, concerns, and complaints.
7. Prepare, maintain, and provide statistics and reports.
8. Monitor shelver budget.
9. Work with a variety of systems and equipment (e.g. integrated library system, public access computers, print management system, scheduling software, room reservations software, electronic resources, etc.)
10. Monitor equipment and work area; coordinate purchases and/or repairs.
11. Attend meetings and participate in committees and team activities.
12. May require travel throughout the library service area. 
13. May require working at various locations during the course of the workday or workweek. 
14. Perform other related duties as assigned.

QUALIFICATIONS: 

Knowledge of:

• Public library operations, services, and activities.
• Current trends and innovations in public librarianship and information delivery, including emergent technologies.
• Excellent customer service principles and practices.
• English usage, spelling, grammar, and punctuation; basic alphabetical and numeric filing methods; basic mathematical principles.
• Principles and practices of supervision, training, coaching, mentoring, and performance evaluation.
• Office methods, processes and equipment, including computers and assigned software.

Ability to:

• Learn, interpret, explain and apply Sacramento Public Library’s policies and procedures.
• Establish and maintain effective working relationships.
• Provide excellent customer service.
• Plan, organize, supervise and manage personnel.
• Collect, compile, and input data needed for timely and accurate reporting.
• Communicate both orally and in writing in a clear and concise manner.
• Learn and use specialized library circulation software.
• Establish priorities and organize work; meet schedules and timelines.
• Act as a representative of Sacramento Public Library.
• Work independently with little direction.
• Operate personal computer and software programs.
• Pay attention to detail and maintain accurate records.
• Work with information in confidence and with discretion.
• Exercise sound judgment and make independent decisions.
• Choose an effective course of action and develop appropriate solutions.
• Understand and carry out oral and written direction.
• Learn and utilize information-finding tools and technologies.

EXPERIENCE

Two (2) years as a Library Services Assistant, Library Technology Assistant or related paraprofessional library position OR two (2) years in a supervisorial capacity in a customer service environment is required.

EDUCATION

• Associate of Arts Degree OR 60 semester units OR 90 quarter units from an accredited college is required. Bachelor’s degree from an accredited college or university is preferred.

LICENSES, CERTIFICATIONS, BONDING AND/OR TESTING REQUIRED

• Valid Class C California Driver License and proof of insurability is required.

OTHER REQUIREMENTS

Personal transportation for job-related travel.

WORKING CONDITIONS

Environment:

• The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. This position will primarily be an indoor office environment.

Physical Abilities:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be able to:

• Lift, carry, push and/or pull items up to a maximum of 50 pounds with a strength factor of heavy work.
• Hear and speak to exchange information in person and on the telephone.
• See to read a variety of materials.
• Possess dexterity of hands and fingers to operate equipment.
• Stand and walk.
• Bend at the waist, kneel or crouch.
• Sit or stand for extended periods of time.
• Climb a step stool/ladder and reach above shoulders

Hazards:

• Sitting and viewing a computer monitor for extended periods of time; contact with abusive or dissatisfied individuals is possible.

Ideal Candidate:

• The ideal candidate has excellent customer service skills, is a creative problem solver and believes that libraries have the power to transform the communities they serve. Come join our collaborative and creative team of library staff.

Benefits:

This is a full-time, represented opportunity with benefits.  Some of our benefits include:

•  Choice of medical benefits from: Western Health Advantage, Sutter Health Plus or Kaiser
•  2 different Delta Dental plans
•  VSP Vision Plan Option
•  Employer paid Life Insurance
•  Retirement Health Savings Plan
•  Optional ICMA 457 Deferred Compensation
•  AFLAC Supplemental Insurance
•  Optional Legal Shield/Identity Theft Protection
•  Recognition Program
•  California Public Employment Retirement System (CalPERS)
•  Tuition Reimbursement