San Jose-San Jose Public Library-Library Page

Link: https://sanjoseca.taleo.net/careersection/ex/jobdetail.ftl?job=23001

Salary: $21.39

Closing Date: Mar 23, 2017, 11:59:00 PM

Positions & Duties: The San José Public Library System has numerous libraries throughout the City. We hire Library Pages for each of these locations, and for our Library Page Substitute Pool.  Library Pages selected for specific locations are normally scheduled to work approximately an average of 16 hours per week, on a year round regular basis. Library Pages selected for our Substitute Pool are scheduled to work at various locations as needed. The days and hours assigned will vary depending on which location you are assigned to and the scheduling needs of that branch/unit.  Most Library Pages will be required to work some evenings and weekends. 

Library Pages are responsible for providing direct customer service, filing materials on the shelves quickly and accurately so that customers can locate the items easily, providing assistance at the customer service desk, assisting in maintaining an orderly and welcoming environment by monitoring the facility, answering questions from customers in person or over the phone, explaining library policies and procedures, conducting basic searches on library catalogues, checking materials in/out, helping customers register for a borrower's card, collecting fines, interacting with and working well with other team members.

These positions require pushing or pulling carts loaded with materials; packing, unpacking and transporting shipment boxes; reaching, bending, and stooping to put materials on low and high shelves; actively moving for several hours at a time, retrieving items from deep bins, and standing for periods of time.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Competencies:

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.  Desirable competencies for this position include:

• Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations
• Communication Skills - Communicates effectively and responses (verbal/written) are timely, effective, positive, and respectful
• Customer Service - Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently in a timely, accurate, respectful, and friendly manner.
• Reliability - Completes quality work assignments in a timely and efficient manner; fulfills responsibilities and maintains confidentiality as appropriate.
• Team Work & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Selection Process:

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process.  Additional phases of the selection process will consist of one or more interviews, one of which may include a practical/writing exercise.You will be prompted to answer the following job-specific questions during the online application process:

1.  Please describe your customer service skills/experience in the following areas: interacting with the public, locating materials for customers, answering questions, explaining policies/procedures, looking for and providing information, giving directions/instructions, referring to correct person/location, handling difficult situations and/or taking complaints.

2.  Please describe a specific team project you worked on and what your role was on the team.

3. Please describe any work or volunteer experience working in a fast-paced environment.

4. Please describe your experience entering data into computer programs.  Provide examples including the type of information entered, type of computer program(s) used and indicate the number of words per minute you can type.

5.  Please describe your volunteer experience working in the Library or Library like setting and indicate where you earned this experience.

You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. If you have questions about the duties of these positions, the selection or hiring processes, please contact Library Personnel Office via e-mail at Personnel@sjlibrary.org 

Qualifications:

Any combination of training and experience equivalent to:

1.  Education:  Completion of two (2) years of high school or the equivalent.

2.   Experience:  No minimum requirement.

3.  Special Qualification:  A work permit is required, at the time of hire, for persons under 18 years of age.

4.  Employment Eligibility:  Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

E-mail is the default method of communication with applicants. To ensure that you receive timely notification regarding your application status, please provide a current e-mail address when submitting your application. It is also recommended that you adjust any spam filters to ensure that you can receive e-mails from @sanjoseca.gov.