Salary
$20.38-$20.38 Hourly
CLOSING DATE
Continuous Recruitment – First review of applications will be on Wednesday, November 7, 2018
THE POSITION
We are seeking customer service driven professionals for
this extra-help, non-benefitted position to perform routine library work at
various branches throughout Sonoma County.
TYPICAL DUTIES include, but are not limited to:
Advises patrons of library policies, procedures, and
services in person and over the telephone with a friendly and helpful attitude
Registers patrons, enters patron information into library
database and issues new or replacement library cards with accuracy; updates
patron records; communicates with the patron about the procedure and explains
rationale positively when denials are required
Listens attentively to patron’s questions about library
account and answers in a calm and professional manner
Recognizes when a question needs to be directed to reference
staff
Proactively collects fines and payments for lost materials
Assists patrons with the use of public computers and other
electronic equipment
Efficiently and accurately balances daily cash and prepares
deposit
Readily and proficiently uses a computer to enter and
retrieve information, locate library materials and charge and discharge
materials; successfully incorporates the use of RFID and the StaffLink into
daily circulation workflow
Efficiently receives and processes requests and reserves
Quickly and accurately sorts returned books
Processes magazines and gift books in a neat and timely
manner; keeps magazines, periodicals, telephone books and other materials
current
Readily provides clerical assistance to Librarians and other
staff
MINIMUM QUALIFICATIONS
Equivalent to the completion of
the twelfth (12th) grade and one (1) year of clerical and office support work.
An Associate’s degree, or higher, from an accredited college or university can
substitute for the required experience.
DESIRED SKILLS AND ABILITIES
Ability to remain tactful when working with the public
Close attention to detail
Ability to work independently while following established
procedures
Bi-lingual skills in Spanish desirable
WORKING CONDITIONS
Incumbent will perform repetitive arm/hand movements using a
keyboard and mouse, and will grasp/handle materials that weigh up to and
occasionally more than 25 pounds. Incumbent will push wheeled carts weighing up
to or occasionally more than 100 pounds.
APPLICATION PROCESS
Please go to https://www.calopps.org/sonoma-county-library to
apply. Applications must be submitted by the final filing date.
LIBRARY TECHNICIAN III
Definition
Under supervision, performs routine library and clerical work in the areas of public services or materials support, either in acquisition processing and cataloging, or circulation activities, and performs other work as required.
Distinguishing Characteristics
This is the journey-level class in the Library Technician series. This class is distinguished from the Library Technician II in that the Librarian Technician III performs the full range of circulation, acquisitions processing, or similar duties and has greater responsibilities in the areas of materials management. It is distinguished from the Library Associate in that it is primarily concerned with duties related to materials and objects within the library’s collection rather than content within the materials.
Typical Duties
Depending on assignment, duties may include but are not limited to the following:
Uses a computer to enter and retrieve information, locate
library materials and charge and discharge materials.
Assists patrons with automatic self-service equipment;
demonstrates use of equipment to staff and public; assists patrons with the use
of public computers and other electronic equipment.
Advises patrons of library policies, procedures, and
services in person and over the telephone; interprets circulation policies and
procedures to the public.
Answer routine in-person and telephone directional and
information questions; refers more difficult, technical or involved questions
to appropriate library staff.
Sorts returned books and media; searches shelves for holds,
“claims returned” or lost books; mends or cleans returned materials, replacing
bar codes and tags as necessary.
Registers patrons, enters patron information into library
database and issues new or replacement library cards; updates patron records.
Answers patron questions about library account; searches for
patron account issues and questions, attempts to resolve computerized circulation
problems such as partial returns, claims returned, and damaged items.
Collects fines and payments for lost materials; balances
cash and prepares deposits.
Processes Supersearch and hold requests by searching
shelves, filling requests, organizing and routing materials to appropriate
destination and tracing items not found.
Answers the telephone, directs callers and visitors to
appropriate person or location; orders supplies; distributes mail; prepares
outgoing mail; establishes, maintains and processes various files, records, and
reports.
Processes magazines and gift books; keeps magazines,
periodicals, telephone books and other materials current.
Places and tracks orders for materials generated by
Librarians; enters information into the computerized ordering system; receives
and enters invoices into appropriate computer application; files invoices.
Prepares various materials such as books, periodicals,
newspapers and video- and audiotapes for circulation; enters information into
circulation database or searches for and verifies the correct catalog entry;
processes corrections and deletions in library database.
Performs copy cataloging using online resources; edits
catalog records according to local standards; reviews vendor-provided marc
records for accuracy; maintains bibliographic records.
Receives and organizes shipments of library materials; opens
boxes and unpacks contents; insures contents of shipment match packing slip;
inspects condition of materials and reports shortages, damaged items and other
discrepancies to the appropriate vendor.
Receives and checks in current issues of periodicals into
appropriate database; prepares and distributes materials to the appropriate
branches.
Provides clerical assistance to Librarians and other staff.
Knowledge and Abilities
Knowledge of: basic practices and procedures of public library systems; standard office practices and procedures, including filing and the operation of standard office equipment; standard telephone use and etiquette; principles and practices for dealing with the public; business arithmetic; basic computer applications related to the work; record keeping practices; some knowledge of books, authors and library practices is highly desirable.
Ability to: learn library policies and patron and office procedures; learn various computer operations and how to use library and other online software programs; understand and follow written and oral instructions; organize own work and set work priorities; make accurate arithmetic calculations, including collection and accounting for money; collect, search, process and interpret basic data; interpret, apply and explain library policies and procedures; establish and maintain effective working relationships with those contacted in the course of the work.
Minimum Qualifications
Education: Two years of college coursework or two years of office support work which has involved dealing with the public.
Experience: Experience in using computer systems is high desirable.
Physical Demands
While performing the duties of this class, an employee is frequently required to stand, sit, and walk, often for extended periods of time; talk or hear, in person and by telephone; see to read printed materials and a computer screen; use hands and fingers to grasp, handle and feel objects and to use a keyboard and operate standard office equipment; engage in repetitive movement with hands and wrists; reach with hands and arms and lift up to and occasionally more than 25 pounds. Employees regularly may stoop, kneel, bend or crouch and push wheeled carts weighing up to and occasionally more than 100 pounds.
Ideal Candidate
MINIMUM QUALIFICATIONS
Equivalent to the completion of
the twelfth (12th) grade and one (1) year of clerical and office support work.
An Associate’s degree, or higher, from an accredited college or university can
substitute for the required experience.
DESIRED SKILLS AND ABILITIES
Ability to remain tactful when working with the public
Close attention to detail
Ability to work independently while following established
procedures
Bi-lingual skills in Spanish desirable
Special Instructions
APPLICATION PROCESS
Please go to https://www.calopps.org/sonoma-county-library to
apply. Applications must be submitted by the final filing date.
Recruitment Contact
(707)545-0831
Contact phone extension:
1591
Contact email:
No comments:
Post a Comment
Note: Only a member of this blog may post a comment.