Salary Information
Hiring Range: $2668.83 - $4350 semi-monthly; commensurate with experience
Summary
The Santa Clara University Library seeks a highly self-motivated, enthusiastic, and engaged individual to lead its Access and Delivery Services division to meet the evolving demands of managing access to and delivery of research resources. Reporting to the Associate University Librarian for Learning & Engagement, this position coordinates innovative and user-centric access services, utilizing current and emerging technologies, to meet the ever changing needs and expectations of our faculty, students, and staff. This position provides vision and leadership as the library explores new and innovative ways to store, preserve, and deliver resources to library users. The Head of Access and Delivery Services will proactively collaborate with other library unit heads to provide direct physical and virtual pathways to resources and services, and will also collaborate with the heads of other co-located units within the Learning Commons to ensure the provision of coordinated and consistent academic support services for students, faculty, and staff.
The Head of Access and Delivery Services supervises four staff members and indirectly supervises three staff members and reports to the Associate University Librarian for Learning and Engagement. This position serves on the Library Management Council, an advisory administrative body made up of the University Librarian, Associate University Librarians, and unit heads.
Hiring Range: $2668.83 - $4350 semi-monthly; commensurate with experience
Summary
The Santa Clara University Library seeks a highly self-motivated, enthusiastic, and engaged individual to lead its Access and Delivery Services division to meet the evolving demands of managing access to and delivery of research resources. Reporting to the Associate University Librarian for Learning & Engagement, this position coordinates innovative and user-centric access services, utilizing current and emerging technologies, to meet the ever changing needs and expectations of our faculty, students, and staff. This position provides vision and leadership as the library explores new and innovative ways to store, preserve, and deliver resources to library users. The Head of Access and Delivery Services will proactively collaborate with other library unit heads to provide direct physical and virtual pathways to resources and services, and will also collaborate with the heads of other co-located units within the Learning Commons to ensure the provision of coordinated and consistent academic support services for students, faculty, and staff.
The Head of Access and Delivery Services supervises four staff members and indirectly supervises three staff members and reports to the Associate University Librarian for Learning and Engagement. This position serves on the Library Management Council, an advisory administrative body made up of the University Librarian, Associate University Librarians, and unit heads.
Essential Duties and Responsibilities
Management (35%)
• Manages the staff and operations related to the Library Help Desk, circulation, stacks management, Automatic Retrieval System, course reserves, and interlibrary loan, which includes consortia lending and borrowing.
• Directly supervises 4 FTE non-exempt information specialists; indirectly supervises 3 FTE non-exempt information specialist and ca. 6 FTE student staff, ensuring the fair and balanced application of employment policies and procedures.
• Recommends, interprets, implements, and enforces access policies and procedures.
• Works closely with the Associate University Librarian for Learning and Engagement and other Learning Commons staff that directly serve the public to ensure a coordinated approach to the provision of services.
• Proactively develops and implements solutions for ongoing enhancements to workflow productivity and improvements in delivery methods of physical collection in order to meet changing user needs.
• Develops solutions using current and emerging technologies to deliver collections and services seamlessly to online students and other virtual users.
Management (35%)
• Manages the staff and operations related to the Library Help Desk, circulation, stacks management, Automatic Retrieval System, course reserves, and interlibrary loan, which includes consortia lending and borrowing.
• Directly supervises 4 FTE non-exempt information specialists; indirectly supervises 3 FTE non-exempt information specialist and ca. 6 FTE student staff, ensuring the fair and balanced application of employment policies and procedures.
• Recommends, interprets, implements, and enforces access policies and procedures.
• Works closely with the Associate University Librarian for Learning and Engagement and other Learning Commons staff that directly serve the public to ensure a coordinated approach to the provision of services.
• Proactively develops and implements solutions for ongoing enhancements to workflow productivity and improvements in delivery methods of physical collection in order to meet changing user needs.
• Develops solutions using current and emerging technologies to deliver collections and services seamlessly to online students and other virtual users.
Communication and Collaboration (20%)
• Serves as a resource to faculty on issues related to copyright and fair-use in electric reserves.
• Creates content for and oversees the design and production of clear and effective signage, maps, policy statements, brochures, website information and web services related to access services.
• Promotes and ensures a customer-service focus among library staff
• Serves on the Library Management Council, participating in library planning and works collaboratively with other library heads and managers to carry out the library’s strategic goals.
• Serves as a resource on technology issues for staff in this area, including software use and training for new programs.
• Establishes and maintains effective communication channels with library staff, including the law library
• Regularly communicates with library managers and staff regarding library issues, initiatives, and activities
• Keeps the Associate University Librarians and University Librarian informed of current and potential issues, activities, and operational changes
• Communicates and collaborates across units and divisions
• Serves as a resource to faculty on issues related to copyright and fair-use in electric reserves.
• Creates content for and oversees the design and production of clear and effective signage, maps, policy statements, brochures, website information and web services related to access services.
• Promotes and ensures a customer-service focus among library staff
• Serves on the Library Management Council, participating in library planning and works collaboratively with other library heads and managers to carry out the library’s strategic goals.
• Serves as a resource on technology issues for staff in this area, including software use and training for new programs.
• Establishes and maintains effective communication channels with library staff, including the law library
• Regularly communicates with library managers and staff regarding library issues, initiatives, and activities
• Keeps the Associate University Librarians and University Librarian informed of current and potential issues, activities, and operational changes
• Communicates and collaborates across units and divisions
Assessment (15%)
• Collects and analyzes transactional and performance statistics to determine trends and develop strategies to improve performance.
• Contributes to designing and administering customer service assessment activities such as surveys and focus groups.
• Collects and analyzes space use statistics and other data to help inform facilities and space use decisions.
• Serves on the Library Assessment Committee.
• Collects and analyzes circulation and interlibrary loan data to share with other librarians to make collection development, storage, and de-accessioning decisions.
• Monitors student staffing expenses; ensures staffing costs stay within budgeted amounts.
• Collects and analyzes transactional and performance statistics to determine trends and develop strategies to improve performance.
• Contributes to designing and administering customer service assessment activities such as surveys and focus groups.
• Collects and analyzes space use statistics and other data to help inform facilities and space use decisions.
• Serves on the Library Assessment Committee.
• Collects and analyzes circulation and interlibrary loan data to share with other librarians to make collection development, storage, and de-accessioning decisions.
• Monitors student staffing expenses; ensures staffing costs stay within budgeted amounts.
Facilities (15%)
• Collaborates with the Library Help Desk Manager to schedule building hours and door-lock schedules
• Collaborates with campus safety to address building use issues
• Facilitates cleaning of the building and furniture and related equipment maintenance
Systems Support (5%)
• Collaborates with the Library Systems Manager to configure and maintain circulation profiles and parameters in the library’s ILS.
• Serves on the Library Systems team and coordinates with the Law Library on shared resources.
Service and Scholarship (10%)
• Serves on committees and task forces both at the department and university level.
• Participates in local, state, and national/international professional and scholarly societies and organizations.
• Works with consortial partners (e.g. LINK+) and represents the University on resource sharing committees.
• Conducts research and/or publishes results; presents research results at conferences or through publication
GENERAL GUIDELINES
1. Recommends initiatives and implements changes to improve quality and services.
2. Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices.
3. Maintains contact with customers and solicits feedback for improved services.
4. Maximizes productivity through use of appropriate tools; planned training and performance initiatives.
5. Researches and develops resources that create timely and efficient workflow.
6. Prepares progress reports; informs supervisor of project status and progress on goals. Ensures completeness, accuracy and timeliness of all operational functions.
7. Prepares and submits reports as requested and required.
8. Develops and implements guidelines to support the functions of the unit.
1. Recommends initiatives and implements changes to improve quality and services.
2. Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices.
3. Maintains contact with customers and solicits feedback for improved services.
4. Maximizes productivity through use of appropriate tools; planned training and performance initiatives.
5. Researches and develops resources that create timely and efficient workflow.
6. Prepares progress reports; informs supervisor of project status and progress on goals. Ensures completeness, accuracy and timeliness of all operational functions.
7. Prepares and submits reports as requested and required.
8. Develops and implements guidelines to support the functions of the unit.
Provides Work Direction
Directly supervises four staff members, indirectly supervises three staff members, and student staff.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.
Directly supervises four staff members, indirectly supervises three staff members, and student staff.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.
This position requires the ability to effectively establish
and maintain cooperative working relationships within a diverse multicultural
environment.
Required
• Master’s degree from an ALA-accredited (or equivalent) library science or information science program
• Minimum of two years of professional experience.
• 3-5 years of experience supervising staff and managing functional operations in a library environment.
• Demonstrated ability to work creatively, collaboratively and effectively, both as a team member and independently.
• Excellent interpersonal skills, written and oral communication skills, and the ability to provide exceptional service to a diverse community.
• Demonstrated ability to work collaboratively as a team member in a structured library environment
• Demonstrated knowledge of current and anticipated trends in access, customer service, resource sharing, and delivery services
• Demonstrated knowledge of copyright and fair-use practices in an academic environment
• Experience capturing and analyzing transactional and performance metrics
• Record of activities and achievement for appointment at the rank of Senior Assistant Librarian, Associate Librarian, or Librarian
Preferred
• Academic library experience.
• Experience with assessment of access and delivery services activities (circulation, space use, etc.)
• Ability to thrive amidst organizational change, including the capacity to respond effectively to change (including changing technologies, needs, and priorities).
• Experience with configuring and managing an ILS circulation module.
• Experience working in interlibrary loan, document delivery or course reserves.
• Familiarity with high density shelving facilities.
• Experience with Innovative’s Millennium/Sierra library software platform.
• Experience contributing to long-range planning activities.
• Evidence of scholarly contribution to the field of librarianship
• Demonstrated commitment to and support for diversity and inclusion
Physical Demands
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation. • Considerable time is spent at a desk using a computer terminal.
• May be required to travel to other buildings on the campus.
• May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations.
• May be required to occasionally travel to outside customers, venders or suppliers.
Work Environment
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.
• Typical office environment.
• Mostly indoor office environment with windows.
• Offices with equipment noise.
• Offices with frequent interruptions.
Knowledge
a. Knowledge of core functions of access services, including customer service, resource sharing, and delivery services
b. Knowledge of interlibrary loan practices and procedures
c. Knowledge of copyright and fair-use practices in an academic environment
d. Knowledge of emerging trends and ongoing developments in higher education, assessment, and access and delivery services
e. Knowledge of assessment methods and practices for access and delivery services
f. Understanding of collection management principles and budgetary management best practices
g. Knowledge of ethics and best practices in libraries and the workplace
Skills
a. Strong leadership skills, including keen analytical and conceptual abilities; Strong analytical, problem-solving, and decision-making skills
b. Demonstrated competency in managing access and delivery services functions, preferably in an academic library
c. Demonstrated ability to collect, analyze, manipulate, and provide meaningful interpretation of data related to access and delivery services
d. Demonstrated ability to work creatively, collaboratively, and effectively, both as a team member and independently
e. Strong commitment to serving the needs of library users and willingness to advocate for their needs
f. Excellent organizational and time management skills
g. Excellent interpersonal, oral, written, collaboration, and presentation skills for communicating in multiple formats with a wide range of constituencies
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.
• Typical office environment.
• Mostly indoor office environment with windows.
• Offices with equipment noise.
• Offices with frequent interruptions.
Knowledge
a. Knowledge of core functions of access services, including customer service, resource sharing, and delivery services
b. Knowledge of interlibrary loan practices and procedures
c. Knowledge of copyright and fair-use practices in an academic environment
d. Knowledge of emerging trends and ongoing developments in higher education, assessment, and access and delivery services
e. Knowledge of assessment methods and practices for access and delivery services
f. Understanding of collection management principles and budgetary management best practices
g. Knowledge of ethics and best practices in libraries and the workplace
Skills
a. Strong leadership skills, including keen analytical and conceptual abilities; Strong analytical, problem-solving, and decision-making skills
b. Demonstrated competency in managing access and delivery services functions, preferably in an academic library
c. Demonstrated ability to collect, analyze, manipulate, and provide meaningful interpretation of data related to access and delivery services
d. Demonstrated ability to work creatively, collaboratively, and effectively, both as a team member and independently
e. Strong commitment to serving the needs of library users and willingness to advocate for their needs
f. Excellent organizational and time management skills
g. Excellent interpersonal, oral, written, collaboration, and presentation skills for communicating in multiple formats with a wide range of constituencies
Abilities
a. Ability to manage budgets, assess services, and manage human resources (supervision, staff development, mentoring, etc.)
b. Ability to lead organizational change, inspire innovation, and delegate responsibility appropriately
c. Ability to work creatively, collaboratively, and effectively and to play a leadership role in promoting teamwork, diversity, equality, and inclusiveness
d. Ability to provide exceptional service to a diverse community
e. Demonstrated ability to work collaboratively; ability to lead in a shared decision-making environment
f. Active involvement in professional development activities with a record of scholarly contributions and achievements in the profession
Education and/or Experience
Master’s degree from an ALA-accredited (or equivalent) library science or information science program
a. Ability to manage budgets, assess services, and manage human resources (supervision, staff development, mentoring, etc.)
b. Ability to lead organizational change, inspire innovation, and delegate responsibility appropriately
c. Ability to work creatively, collaboratively, and effectively and to play a leadership role in promoting teamwork, diversity, equality, and inclusiveness
d. Ability to provide exceptional service to a diverse community
e. Demonstrated ability to work collaboratively; ability to lead in a shared decision-making environment
f. Active involvement in professional development activities with a record of scholarly contributions and achievements in the profession
Education and/or Experience
Master’s degree from an ALA-accredited (or equivalent) library science or information science program
Years of Experience
Minimum two years of increasingly responsible, professional, relevant work experience, preferably in an academic library
Minimum two years of increasingly responsible, professional, relevant work experience, preferably in an academic library
Appointment Level:
This position is included in the Academic Staff Librarian category. The specific level at which an appointment is made is determined by the successful candidate’s level of experience and professional accomplishment. The successful candidate for this position will be appointed at the Associate Librarian or Librarian level. Minimum qualifications for those ranks are:
This position is included in the Academic Staff Librarian category. The specific level at which an appointment is made is determined by the successful candidate’s level of experience and professional accomplishment. The successful candidate for this position will be appointed at the Associate Librarian or Librarian level. Minimum qualifications for those ranks are:
- Senior Assistant Librarian (salary grade 10): at least two
years professional experience after receiving the MLS; evidence of
scholarly ability (e.g., additional coursework, conference presentations,
publications) and professional or community service (e.g., active participation
in professional society activities, involvement in committee or other service
work at previous employers or community organizations) appropriate for an
early-career librarian.
- Associate Librarian (salary grade 11): at least five years
professional experience after receiving the MLS; evidence of scholarship
(e.g. conference presentations, publications) and professional or community
service (e.g., active participation in professional society activities,
involvement in committee or other service work at previous employers or
community organizations) appropriate for a mid-career librarian.
- Librarian (salary grade 12): at least seven years professional experience after receiving the MLS; evidence of scholarship (e.g. conference presentations, publications) and professional or community service (e.g., active participation in professional society activities, involvement in committee or other service work at previous employers or community organizations) appropriate for a senior librarian.
- Librarian (salary grade 12): at least seven years professional experience after receiving the MLS; evidence of scholarship (e.g. conference presentations, publications) and professional or community service (e.g., active participation in professional society activities, involvement in committee or other service work at previous employers or community organizations) appropriate for a senior librarian.
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