Salary Min: $58,510.40
Salary Max: $71,011.20
Full/Part Time: Full-Time
Regular/Temporary: Regular
Close Date: 04/09/2015
Position and Duties
The Library is seeking Literacy Program Specialists to join
our team and change the lives of those we serve! The ideal candidate for these positions will
understand, support, practice and promote the San José Way of library
innovation and the Mission, Vision, & Values statements of the City of San
José and the San José Public Library; demonstrate leadership and a commitment
to active customer service; have knowledge of current literacy technology and
trends; have experience working with a diverse community and staff; and enjoy
working in a fast-paced, innovative team environment. Literacy Program Specialists will be
responsible for coordinating programs and services at our Family Learning
Centers.
The Library's Family Learning Centers are located at seven
of our branch libraries. Each Family Learning Center space has a classroom,
computers with special software, and materials that provide the tools enabling
families and individuals to attain self-efficiency. Program and service areas
include but are not limited to: library orientation, adult and family literacy,
ESL, citizenship, digital literacy, life skills, parenting, early education,
and multi-lingual instruction. For more information about our sites please go
to www.sjpl.org/familylearning.
Literacy Program Specialists are community connectors. They
collaborate with partner organizations, identify community needs, and guide
library customers to information and helpful resources. Specialists are
responsible for performing a variety of professional duties including:
conducting library tours and orientations; training and supervising volunteers;
planning/implementing or finding partners for library programs; conducing
community outreach; evaluating the effectiveness of programs, computer
software, and materials; formulating a strong partnership with the Library¿s
adult and family literacy department, Partners in Reading; having knowledge of
current literacy trends. These positions will include evenings and weekend
shifts. Although not required, proficiency in a non-English language is highly
desired.
This recruitment may be used to fill multiple positions in
this, or other divisions or departments. If you are interested in employment in
this classification, you should apply to ensure you are considered for
additional opportunities that may utilize the applicants from this recruitment.
We may use this candidate pool to fill future positions.
Minimum Qualifications
Any combination of training and experience equivalent
to:
Education: Bachelor's Degree in Education, English,
Literacy, or a related field.
Experience: Minimum
one-year experience working in a literacy program.
Employment Eligibility:
Federal law requires all employees to provide verification of their
eligibility to work in this country. Please be informed that the City of San
José will not prepare or file a labor condition application with the Department
of Labor.
Competencies
The ideal candidate will possess the following competencies,
as demonstrated in past and current employment history. Desirable competencies for this position
include:
- Job Expertise - demonstrates knowledge of and experience
with applicable professional/ technical principles and practices, Citywide and
departmental procedures/policies and federal and state rules and regulations.
- Customer Service - approaches problem-solving by focusing
on customers first; advocates for customer results point of view; demonstrates
the ability to anticipate customers' needs and deliver services effectively and
efficiently in a timely, accurate, respectful and friendly manner.
- Team Work & Interpersonal Skills - demonstrates a
positive attitude and flexibility along with the ability to develop effective
relationships with co-workers and supervisors by helping others accomplish
tasks and using collaboration and conflict resolution skills.
- Communication Skills - communicates and listens
effectively and responds in a timely, effective, positive and respectful
manner; written reports and correspondence are accurate, complete, current;
well-organized, legible, concise, neat, and in proper grammatical form.
- Collaboration - develops networks and builds alliances;
engages in cross-functional activities.
- Initiative - exhibits self directed, resourceful and
creative behaviors toward meeting job objectives; anticipates problems, is
proactive, and avoids difficulties by planning ahead; displays willingness to
assume extra responsibility or workload and accept challenges; pursue
continuing educational opportunities which promote enhanced job performance.
- Computer Skills -
experienced with common business computer applications including but not
limited to: MS Outlook, MS Word, MS PowerPoint, and MS Excel.
- Multi-Tasking - can handle multiple projects and
responsibilities simultaneously; has handled a wide variety of assignments in
past and/or current position(s).
- Reliability - completes quality work assignments in a
timely and efficient manner; fulfills responsibilities and maintains
confidentiality as appropriate.
Selection Process
The selection process will consist of an evaluation of the
applicant's training and experience based on the application and responses to
the Job Specific Questions. Only the candidates whose backgrounds best match
the position will be invited to proceed in the selection process. Additional phases of the selection process
will consist of one or more interviews, one of which may include a
practical/writing exercise.
You will be prompted to answer the following job-specific
questions during the online application process:
1. Do you possess a Bachelor's Degree in an appropriate area
of study? If so, indicate where you received your degree and what you studied.
2. Do you have at least one year of experience working in
the literacy field? If yes, please describe your experience.
3. Do you have knowledge of the "San José Way"
model of innovative service delivery used by the San José Public Library System
(see http://sjpl.org/innovation)? If so,
please describe how your philosophy of public library service aligns with San
José Way and how you would incorporate the principles of San José Way into your
daily work.
4. Do you have knowledge of the current trends in literacy which
may include: Internet and Web-based technologies, programming, and
instruction? If yes, briefly highlight
some current trends that are of interest to you. Also, describe how you keep abreast with
current/future trends.
5. Do you have experience in initiating and implementing
change? If you answered yes, please describe a recent work-related experience
where your initiative led to a change in service or practice. Provide a specific example and include
details of the type of change, your role and responsibilities and the outcome.
6. Do you have experience in establishing and maintaining
partnerships? If yes, please describe a work-related experience and your role
in the establishment and continuation of a successful partnership.
7. Do you have a second language skill? If so, please select
the language and describe your proficiency level.
You may answer these questions directly in the on-line
application system or on a separate document and then cut and paste your
answers into the appropriate spaces when prompted.
You must answer all job-specific questions in order to be
considered for this vacancy or your application will be deemed incomplete and
withheld from further consideration.
If you have questions about the duties of these positions,
the selection or hiring processes, please contact Library Personnel Office by
e-mail at Personnel@sjlibrary.org.
Application Instructions
Submission of a resume is optional. The Education History and Work History
sections of the application must be completed or the application will be
considered to be incomplete and may be withheld from further consideration.
E-mail is the default method of communication with
applicants. To ensure that you receive timely notification regarding your
application status, please provide a current e-mail address when submitting
your application. It is also recommended that you adjust any spam filters to
ensure that you can receive e-mails from @sanjoseca.gov.
The application deadline is11:59 PM on the final filing
date. Please allow adequate time to
complete the application and submit before the deadline or the system may not
save your application.
If your online application was successfully submitted, you
will receive an automatic confirmation email to the email address you
provided. IF YOU DO NOT RECEIVE THE
CONFIRMATION, please email CityJobs@sanjoseca.gov and we will research the
status of your application. To verify
the status of your application or to retrieve a draft application, log in and
click on "My Career Tools".
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