Circulation Supervisor (Evening)
Close Date 11/13/2015
Open Until Filled No
Special Instructions to Applicants
For maximum consideration, applications should be received
by November 13, 2015
Standard Hours (hours per week) 40
Position Purpose
The Circulation Supervisor provides excellent library and
information service in support of the University’s academic programs as
outlined in the University Library’s Strategic Plan. He/she performs
specialized duties requiring a broad knowledge of general library operations in
a diverse work environment. The position provides and oversees the delivery of
accurate, timely, and courteous service that respects individual needs and
strengthens the educational experience; participates in planning and
accomplishing the goals of Access & Delivery Services; participates in
continuing education/training and staff development activities appropriate to
job responsibilities; and supervises student assistants, including shelving.
The primary schedule is 5 p.m. – 2 a.m. Sunday through Thursday. Adjustments in
this schedule will be required as a function of the academic calendar, e.g.,
intersession, summer hours, etc.
Qualifications
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.
- This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.
Education and/or Experience
- Bachelor’s degree and at least two years of library or front line customer service desk experience, or an equivalent combination of education and experience are required.
Essential Duties and Responsibilities
- Staffs and oversees the Library Help Desk Library during scheduled hours
- Assists patrons in locating materials in the Library using OSCAR (the University’s online catalog)
- Provides excellent customer service
- Provides courteous directional and informational assistance and simple reference assistance to users, requiring a general knowledge of the library’s physical facility, organization, collections and policies
- Refers complex questions to the appropriate individual
- Uses the automated library system (OSCAR) to circulate materials (checkout, check-in, place holds, etc.) to members of the Santa Clara University community
- Communicates effectively with patrons to resolve billing problems
- Recommends searches and/or Link+ or Interlibrary Loan requests for missing library materials
- Educates users about new or enhanced services provided by Access & Delivery Services
- Provides information on specific library policies, including billing and circulation privileges
- Overrides patron blocks when appropriate
- Supervises, trains, and manages library student workers, directing their work and ensuring the work of the library (sorting, shelving, shelf reading, auditing ARS, etc) is completed during work shifts. Also supervises student work on special projects for other library units assigned and directed by the Reference and Circulation Services Manager
- Supervises the ARS during evenings and weekends, which includes storing, picking, and auditing activities
- Opens/Closes and secures the library in conjunction with other staff and Campus Safety
- Manages difficult library users, emergencies (security, medical), alarms, or other disruptive situations with professionalism, tact and diplomacy; works closely with Campus Safety to maintain a positive learning environment for all library users
2. Searches
for missing library materials (15%)
- Checks the library catalog for the missing materials’ status
- Physically checks the stacks, presort shelves, carts, ARS carts, etc.
- Updates search progress in Sierra item records and notifies patrons
- Keeps monthly statistics on searching; posts on Google Drive
- Produces monthly report; reports trends to department administrators
3. Supervises
student shelvers (15%)
- Ensures shelving is completed in a timely manner
- Trains student workers to shelve and to conduct shelf reading and inventory control
- Monitors the shelving assistants student wage budget
4. Other Duties as Assigned (10%)
- Monitors use of the building space through multiple methodologies including daily use statistics and facility walk-throughs; prepares monthly and annual reports
- Troubleshoots minor problems with copy machines, OSCAR workstations, printers, etc.
- Repairs and services equipment throughout the library as requested and required
- Occasional lifting or moving of library furniture, as when reorganizing a study area, etc.
- May utilize a sign making software and/or word processing software to create library signs and notices to be posted in the library; and to create/update forms and documents.
- Collects data on services, collections, use and facilities for library assessment
- May work on unit projects
GENERAL GUIDELINES
- Recommends initiatives and implements changes to improve quality and services
- Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices
- Maintains contact with customers and solicits feedback for improved services.
- Maximizes productivity through use of appropriate tools; planned training and performance initiatives
- Researches and develops resources that create timely and efficient workflow
- Prepares progress reports; informs supervisor of project status; and deviation from goals. Ensures completeness, accuracy and timeliness of all operational functions
- Prepares and submits reports as requested and required
- Develops and implements guidelines to support the functions of the unit
Provides Work Direction
Supervises student workers evenings and weekends.
Skills
- Demonstrated excellence in providing high quality customer service (required)
- Demonstrated experience in using a library automation system (preferred)
- Demonstrated experience in supervising student assistants
- Demonstrated experience with computers and office productivity software, e.g., Microsoft Office is expected
Abilities
- Demonstrated evidence of excellent verbal and written communication skills
- Evidence of excellent interpersonal skills
- Evidence of ability to work in a collegial and team environment
- Demonstrated ability to work in a dynamic technological and organizational environment, and to adapt to new situations easily
- Evidence of ability to work independently and collaboratively
- Accommodate shift changes and weekend work as required
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