Anaheim Public Library - Library Technology Systems Administrator

Job Title: Library Technology Systems Administrator

Opening Date/Time: Fri. 09/18/15 12:00 AM Pacific Time

Closing Date/Time: Continuous

Salary: $80,329.60 - $97,635.20 Annually

Job Type: Full Time

Location: City of Anaheim, California

Department: Community Services

To apply, visit http://agency.governmentjobs.com/anaheim/default.cfm?action=viewJob&jobID=1215693

The City of Anaheim Public Libraries is seeking a highly innovative and tech savvy Library Technology Systems Administrator to manage the automation team and systemwide library automation software and technology.  The Library Systems Administrator will oversee the technology infrastructure, including Horizon integrated library system, PC reservation time management software, client server operations, Active Directory users and computers, group policy objects, and anti-malware software.

Candidates must possess either:

Experience and training equivalent to a Master of Library and Information Science (MLIS), Master of Library Science (MLS), or Master of Science in Library Science (MSLS) degree from an accredited college or university from an accredited college or university; two (2) years of experience as a professional librarian and (4) years of increasingly responsible experience in administering automation and information systems including their analysis and design, including experience working with servers, computers, telecommunication equipment, and networking technologies.

OR

Equivalent to a Bachelor’s degree from an accredited college or university with major course work in computer science, business information systems, or a related field and four (4) years of increasingly responsible experience in administering automation and information systems including their analysis and design, including experience working with servers, computers, telecommunication equipment, and networking technologies in a library setting.

Ideal candidates will possess managing a systemwide technology budget, experience with client server infrastructure & software, and technology upgrade processes.

Under general supervision, administers, plans, coordinates, implements, promotes, and oversees programs, projects, and/or initiatives in support of the Library Division’s automation and information technology priorities and directives; designs, develops, administers and maintains the Library Division’s network and servers that support consortium member and joint use libraries, staff, and the public; coordinates and supervises the work of assigned staff, consultants, vendors, and contractors; oversees the maintenance and support of the Library Division’s local area and wireless network and the installation and support of the hardware/software used by consortium member libraries, staff and the public; administers the public Internet filter, and oversees data and access protection processes; and performs related work as required.

DISTINGUISHING CHARACTERISTICS:

This is an advanced-journey level classification that oversees and participates in the design, planning, implementation, and maintenance of automated systems and library infrastructure.  Responsibilities include administering the Library’s automated systems and providing technical support to Library staff.  Positions at this level possess technical and functional expertise and perform specialized duties with a high degree of independence.  Incumbents train, supervise and evaluate the work of technical and support staff.

Essential Functions:
The following functions are typical for this classification. Incumbents may not perform all of the listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices.

• Administers and oversees automation and technology system activities and functions for the Library Division and consortium member and joint use libraries.
• Evaluates and analyzes the Library’s information systems needs and requirements, identifies and recommend opportunities for improvement; administers changes and adjustments to systems and operations to meet library priorities and directives.
• Monitors the performance of the library’s automated systems; tracks possible problem areas affecting response times; maintains communication with contractors, staff, and vendors; recommends and implements processes to correct problems and improve performance.
• Oversees and participates in the analysis, design, implementation, operation, and maintenance of the Library’s computing systems and coordinates technical assistance and user training for all associated hardware and software.
• Oversees the installation of new hardware, software, and upgrades, and the performance of systems backups.
• Work with the City Networking and Telecommunications teams to maintain and enhance the library’s networking and communications systems.
• Work with Facilities Maintenance staff to ensure proper operation and maintenance on server room cooling system and uninterruptable power supply system. 
• Supervises the activities of assigned staff, contractors and consultants; plans, assigns, and evaluates work; participate in the selection, training and evaluation of information technology development and support staff oversees tasks and projects for completion.
• Develops performance improvement plans and work with employees to correct performance deficiencies.
• Tracks and responds to problems, questions or concerns raised by staff regarding library computing systems; oversees and conducts troubleshooting and research for correction and resolution; coordinates and works with vendor representatives and contractors to identify and correct causes of hardware and software malfunctions; delivers updates to members of library staff and consortium and joint use libraries regarding the progress of solutions and outcome. 
• Manages the allocation of automation and technology resources, including staffing, equipment and software to best meet division and consortium priorities and directives.
• Oversees and participates in the creation and maintenance of documentation of related automation and technology procedures, technical and training manuals, handbooks, and guides; maintains logs, charts, diagrams, and testing data for the Library’s data and telecommunications network.
• Ensures safety and security of information system assets and data; protect systems from inappropriate access or destruction through various tools including (but not limited to) Active Directory Users and Computers, Group Policy Objects and anti-malware software; evaluates security levels to recommendation and implementation security enhancements; communicates with users to ensure the effectiveness of security levels.
• Performs database maintenance on servers; regularly checking backup tapes and server logs.
• Develops, recommends, and implements procedures for maintaining and enforcing policies and procedures for information technology operations.
• Develops and recommends to Library management the best practices in the allocating of resources to meet library automation and technology needs.
• Provides information on and recommends and implements automation and technology advancements; analyzes how the library compares with other libraries in the geographic region; makes recommendations for the prioritization of automation and technology upgrades and improvements. 
• Proposes monitors and reviews automation budget expenditures; reviews and monitors routine services provided by outside technology-related vendors.
• Manage the technology requirements and their use in joint use libraries between the City and the school district.
• Writes grant applications to secure new library technology; coordinates with contractors to determine specifications to ensure compliance with grant requirements.  
• Writes technology plans for approval by the California State Library to meet the eligibility requirements for grant funding.
• Coordinates and manages the application and award processes for e-rate discounts on broadband connections and to fund network infrastructure projects.
• Prepares requests for proposals for network and system hardware and software systems, providing technical specifications, information and documentation to the Finance Department; works with the Finance Department on contracts, procurement items, and payment of invoices.
• Prepares and processes reports and records, including monthly and annual activity report, statistical reports and charts, procedures, presentations, performance evaluations, letters, memos, and other reports.
• Ensures that library staff stays abreast of new trends, innovations and equipment regarding technology.
• Acts as project manager for special projects, including system upgrades and installations; works closely with Library management and staff to determine requirements.
• Serves as the Anaheim Library liaison for state and local library automation committees, including consortium and joint use libraries.
• Perform related duties and responsibilities as required.

Qualifications:
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying.  A typical way to obtain the required qualifications would be:

• Possess experience and training equivalent to a Master of Library and Information Science (MLIS), Master of Library Science (MLS), or Master of Science in Library Science (MSLS) degree from an accredited college or university from an accredited college or university; two (2) years of experience as a professional librarian and (4) years of increasingly responsible experience in administering automation and information systems including their analysis and design, including experience working with servers, computers, telecommunication equipment, and networking technologies. OR: Equivalent to a Bachelor’s degree from an accredited college or university with major course work in computer science, business information systems, or a related field and four (4) years of increasingly responsible experience in administering automation and information systems including their analysis and design, including experience working with servers, computers, telecommunication equipment, and networking technologies in a library setting. 
• Demonstrate principles, techniques, and procedures of computer administration for library automation and information technology systems and applications; principles, methods, and techniques used in designing, troubleshooting, maintaining, and operation of automated library systems; principles and practices of supervision, including work planning, assignment, review and evaluation, discipline, and the training of staff in work procedures; principles and practices of training related to personal computers; core library operating principles, including confidentiality of customer information, freedom of information, and intellectual freedom; specialized and standard database, word processing, spreadsheet, and report generation computer software packages, including automated library software system; applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility; record keeping principles and procedures; modern office practices, methods, and computer equipment and applications related to the work, including word processing and spreadsheet software; English usage, grammar, spelling, vocabulary, and punctuation; techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff. 
• Possess the ability to develop and implement automation and information technology goals, objectives, practices, policies, procedures, and work standards; analyze and define user problems and requirements and develop efficient, cost-effective computer application solutions; analyze system requirements and problems and recommend new or modified equipment or programs to meet department requirements; provide work direction, training, planning, organizing, scheduling, assigning, review, and evaluation of the work of staff; independently perform the more difficult information systems analysis functions; research and analyze new technologies and applications and assess their benefits to the Library; troubleshoot hardware and software problems and make or recommend modifications; assist users in resolving IT and library systems problems; prepare clear, concise, and complete technical documents, reports, and correspondence; organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines; use English effectively to communicate in person, over the telephone, and in writing; make sound, independent decisions within established policy and procedural guidelines; use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines; establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.