Wednesday, November 25, 2015

The City of Redwood City - Library Division Manager

Close Date: Dec 4, 2015 at 5:00 pm

Salary: $9,323.00 - $11,185.00 Monthly

To apply, visit


The Redwood City Public Library seeks a dynamic, enthusiastic, technologically savvy, and community-focused manager to manage the Customer Experience division of the Library, and to serve as part of a highly effective management team for the Library.

Under General direction of the Library Director, the Library Division Manager provides highly complex staff assistance to the Library Director, and manages, directs, supervises, and coordinates services of the Downtown Library’s Customer Experience division.

Typical duties may include, but are not limited to, managing the following elements of library services: front-line customer service; selecting, cataloging and processing of library materials;  nformation technology services and projects; virtual services; library page staff; and the Downtown computer lab. The position requires extensive knowledge of contemporary customer service approaches; principles of collection management and organization; project management; trends in library technology; web design, social media, and electronic resources; and management and mentorship of professional and paraprofessional library staff. The Library Division Manager assists in the preparation and administration of the departmental budget; and supervises specialized work teams.


The ideal candidate will work proactively with others to achieve the Library’s strategic goals in a fun, creative, fast-paced, innovative team environment. While the position is based at the Downtown Library, the Library Division Manager is responsible for numerous projects and services that impact all four Redwood City Public Library locations, and the ideal candidate will bring flexibility, an eye to the future, and a big picture view of library services to their decision-making processes.

Any combination of experience and training that would likely provide the required knowledge and abilities are qualifying. A typical way to obtain the knowledge and abilities would be:

Education & Experience:
A Master of Library Science degree from an institution accredited by the American Library Association is required. Candidates should also have five years of increasingly responsible professional library experience in public libraries, including significant supervisory experience.

Knowledge of:

  • Contemporary customer service approaches
  • Trends in library technology
  • Web design, social media, and electronic resources
  • Principles of supervision, team building, training, personnel management, performance evaluation, and employee relations
  • Principles of collection management and organization
Ability to:

  • Manage and mentor professional and paraprofessional library staff
  • Manage complex projects with a variety of internal and external stakeholders
  • Assist in the preparation and administration of the budget for a division
  • Exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs
  • Establish, maintain, and foster positive and harmonious working relationships with those supervised and contacted in the course of work
  • Plan, communicate, delegate, and monitor a variety of concurrent projects
  • Identify and analyze community needs; develop and implement library programs and services which are responsive to the needs of the community

Additional Requirements:

  • Must be physically capable of performing the essential job functions of this classification.

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