Wednesday, November 18, 2015

Hayward - California State University, East Bay - Library Web Specialist

Job Title: Library Web Specialist - Library Services Specialist IV

Closing Date: This position will remain open until filled and may close without further notice.

Job ID: 4705

Full/Part Time: Full-Time

Salary Range: $3,571.00/mo. to $6,004.00/mo. PLEASE NOTE: The anticipated starting salary will be from $3,571.00/mo. to $4,788.00/mo.

View Job Announcement at

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About the Position

Due to the growing reliance on digital resources for scholarly research and communication, the CSUEB Libraries' web services have become increasingly complex and sophisticated. The purpose of this position is to maintain the digital branch of the CSUEB libraries. The CSUEB Digital Branch Library includes the library website, the online subject guides, and various interfaces that connect patrons to the ejournals, ebooks, streaming media, and online databases provided by the CSUEB libraries.

The Web Specialist reports to the Web Services Librarian and consults with the Library User Experience (UX) Committee. The Web Specialist supports and assists in the creation of an attractive, seamless, and user-friendly digital branch library that makes it easy for students and faculty to discover the wide range of services and resources provided by the library both on and off campus.


Library Web Site:

  • In collaboration with the Web Services Librarian, design, develop, update, and maintain the library digital branch.
  • Resolve day-to-day issues with the library digital branch and make sure that the content stays up-to-date.
  • Train and assist content providers on using the library¿s Content Management System (CMS).
  • Update the CMS to keep it up-to-date with enhancements and patches.
  • Serve as a liaison to Information Technology Services (ITS) to troubleshoot errors and problems with the CMS and research effective solutions.
  • In consultation with the Web Services Librarian and ITS, upgrade the mobile version of the library digital branch using the principles of Responsive Web Design and Adaptive Web Design.
  • Monitor trends and developments in library web design.
  • Maintain the site search engine and make sure that the results are relevant and precise for users.
  • Maintain statistics on the library digital branch and share with the Web Services Librarian, Assessment Librarian, and Library Management.
  • Ensure that the library website meets web accessibility standards as required by the U.S. and California government laws and regulations, such as, "U.S. Rehabilitation Act," Section 508 and the "Americans with Disabilities Act."

Online Subject Guides:

  • Create and maintain LibGuides user accounts.
  • Provide training and assistance to LibGuides authors.
  • Maintain the LibGuides settings and integrate the LibGuides effectively into the library and campus websites.

Other Library Web Interfaces:

  • Work with Systems Librarian to ensure that Ezproxy, the library discovery system, and the library catalog are performing optimally.
  • Perform maintenance on Ezproxy, such as host maintenance and database configuration.
  • Resolve day-to-day issues with Ezproxy and troubleshoot errors and problems.
  • Work with the Assessment Librarian on analyzing usage patterns for Ezproxy.
  • Configure the library discovery system and library catalog to maintain the look and feel and the "brand" of the library on all digital library services.
  • Explore options for integrating and coordinating access to library resources into the Campus Learning Management System.

Team and Other Responsibilities:

  • Participate in related committees (including the UX Committee), working groups, and task forces as needed.
  • Under the direction of the Web Services Librarian, implement appropriate emerging technologies.
  • Maintain statistics regarding library web services and interfaces.
  • Collaborate with library employees and departments on library content.
  • Conduct usability tests on library web services in collaboration with the Web Services Librarian and the UX Committee.


  • Thorough knowledge of library terms, policies and procedures.
  • Experience with online public access catalogs, library integrated systems, and library discovery systems.
  • Knowledge of the library's policies and practices associated with the ethical use of web resources and the ability to interpret and implement those policies.
  • Ability to research and evaluate the functionality of vendor software to meet user needs, assess vendor proposals, and serve as a library technical/vendor liaison.
  • Ability to learn and apply policies and procedures related to library's digital branch.
  • Knowledge of HTML, CSS and JavaScript.
  • Knowledge of web content management systems.
  • Knowledge of user interface design and web usability.
  • Demonstrated experience in maintaining and designing websites.
  • Knowledge of Web Accessibility standards and the ability to create accessible web services.
  • Knowledge of standards pertaining to website maintenance.
  • Strong written and verbal communication skills to be able to prepare internal library reports and written and visual presentations on website development resources and present them to library staff.
  • Ability to assess user needs and communicate technology systems and solutions regarding user needs in library website development.
  • Strong organizational skills to oversee and lead work flow in digital branch-related services.
  • Ability to investigate and research complex problems, including analyzing and interpreting library and technical vendor documentation and other sources of information.
  • Ability to work effectively on teams.
  • Ability to work within a diverse environment and to be service-oriented in working with patrons and library staff, including the ability to establish and maintain effective working relationships within and outside the library.

Minimum Qualifications

  • Comprehensive and in-depth knowledge of library operations in assigned library unit(s) or department and its relation to overall library operations.
  • Comprehensive and in-depth knowledge of assigned unit's or department's principles, policies, practices and procedures and their relationship to overall library functions and other units, and the ability to apply this expertise and judgment to address unique problems.
  • Thorough knowledge of library collection itself, its organization, and classification schemes.
  • Comprehensive knowledge of external on-line databases, systems and resources and trends pertaining to assigned functional area, including expertise in searching strategies.
  • Comprehensive knowledge of institution's and library's policies and practices associated with ethical use of and access to library and on-line resources, as well as general knowledge of library bill of rights and code of ethics.
  • Comprehensive knowledge of national standards and resources pertaining to library operations, including the ability to source and interpret information from such resources.
  • Comprehensive knowledge of national and institutional standards pertaining to copyright and intellectual property protection and the ability to apply this knowledge to ensure full compliance with legal requirements.
  • Expertise in most aspects of the library’s automated and on-line catalog systems, including database maintenance functions.
  • Ability to participate in long range planning through the collection, organization, analysis, and interpretation of data and information.
  • Comprehensive knowledge of all aspects of lead work direction.

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