Davis - PG & E - Senior Technical Assistant

http://www.simplyhired.com/job/senior-technical-assistant-davis-job/pacific-gas-electric-company/wrm6ix4srh?cid=axjohnekakunctqosjvmyjrbefcwafhc 

This is obviously not a library job. But the experience would be very useful for a library position.

Department Overview LNG/CNG Engineering & Operations is responsible for the design, construction, maintenance and operation of PG&E's 33 compressed natural gas vehicle fueling facilities and all of PG&E’s portable natural gas equipment as well as the Natural Gas Vehicle (NGV) Customer Service Team which oversees all the PG&E customer accounts for users of PG&E's Compressed Natural Gas (CNG) fueling facilities under the G-NGV2 Tariff

Position Summary

This position will be responsible for administrative oversight of all PG&E customers served under the G-NGV2 & G-NGV1 Tariffs (approximately 4000 customer accounts). The position also requires technical vehicle fueling training of customers at PG&E NGV fueling facilities. PG&E currently operates 33 CNG fueling facilities between Bakersfield and Chico Ca. PG&E's LNG/CNG Engineering & Operations has the goal of becoming the obvious industry leader in providing safe and compliant CNG fuel for vehicles.

Qualifications Required:

·         Must be at least 18 years of age.  

·         Must possess a High School diploma,

·         GED or equivalent work experience.

·         Must possess a valid California Class C Driver’s License  

·         4 years of related experience.  

Internal PG&E Employees: Must have qualified on the Clerical Test Battery (CTB) prior to applying  

External, and Hiring Hall Candidates: Must qualify on the Clerical Test Battery (CTB) prior to interviewing  

Minimum of 1 year experience MS Excel, Word and Access database experience

Desired:  

College graduate.  

·         Basic knowledge of natural gas vehicles including an understanding of safety, code requirements, and regulations associated w/ risk mitigation  

·         Excellent written and verbal communication skills  

·         Excellent organizational skills  

·         Experience providing excellent customer service

·         Experience instructing or training students  

·         Technical or mechanical experience building or repairing vehicles

Responsibilities

20% SAFETY AND COMPLIANCE: Continually and proactively identify safety risks and resolve or mitigate immediately to provide a safe environment for PG&E customers, PG&E employees and the general public.  

40% CUSTOMER ACCOUNTS MANAGEMENT: Facilitate opening and closing of customer G-NGV1 & G-NGV2 accounts. Help customers with the application process and completion of forms, open & close billing accounts, create and distribute PG&E fuel cards, respond to customer questions via phone, email and letter.  

20% FIELD TRAINING: Provide CNG fueling training to new customers and existing customers as needed to assure all PG&E CNG fueling customers are competent to properly use PG&E equipment and knowledgeable about safe fueling practices and PG&E safety expectations.  

10% SPECIAL PROJECTS: Generate monthly usage reports and distribute to LNG/CNG Operations team members. Generate unique reports on customers or usage as requested. Manage 3rd party contract for card reader data system. Update PG&E CNG web site as needed. Recommend program changes to PG&E management to improve overall efficiency and customer experience.  

10% CUSTOMER SERVICE: Provide assistance to existing customers and non-customers as needed. Answering CNG/NGV related questions via phone and email.

Internal Number: 2036927