Thursday, November 20, 2014

San Francisco - Alliant International University - Campus Director - Full Time

Campus Director
Alliant International University
Locations: San Francisco, CA

Date Posted     November 18, 2014

Type    Administrative

Salary  Not specified

Employment Type       Full-time

  • Responsible for developing, implementing, maintaining and improving processes and effective relationships with all internal and external stakeholders by developing outstanding rapport; and assist with identifying the needs of all stakeholders; identifying and rectifying operating challenges; and recommending new operations programs.
  • Ensure a customer-centered environment that is responsive and provides effective high-quality, timely services to both students and faculty.
  • Responsible for communicating with internal departments and attending or leading meetings as appropriate and maintaining relationships with key stakeholders of the campus.
  • Review and monitor department budget and expenditures.
  • Facilitate and/or provide staff support to the activities and processes of the Campus Advisory Council, which may include Program Directors, student and staff representatives.
  • Meet regularly with the Academic Dean(s) and Program Directors to ensure that academic and student services functions facilitate student and faculty academic success. The Director ensures processes between and among the academic and student support functions are fluid, effective, efficient, and service oriented.
  • Serve as the campus adviser to the campus-based Student Government.
  • Regularly assess the academic and student support services functions and take corrective action when and where necessary. As a corollary, the Director will implement the system-wide center customer service strategies including the co-location and cross-training of appropriate staff.
  • Provide strong leadership to the campus center group by mentoring, inspiring and modeling behaviors that will motivate and encourage the group to excel in a matrix organization. Set annual goals, establish professional growth and training plans, and ensure appropriate evaluation of all campus center employees, and initiate professional development activities for center staff, and participate in these activities on a regular basis.
  • Provide HR support at the campus levels including assisting with the candidate interview process, new employee orientation and on-boarding, employee recognition programs and separations.
  • Communicate with various stakeholders about process and procedures, and solicit feedback on the effectiveness of these processes and procedures, and implement improvements as necessary. This should include scheduling periodic information sessions, disseminating newsletters and other correspondence designed to clarify issues and inform the campus community.
  • Conduct community outreach to identify potential University contacts and resources that support academic and student services programs.
  • Develop collaborative relationships with educational institutions, business, government and civic leaders in order to enhance the mission of the University.

Education: Master’s Degree in an education or management field or related required.

  • Minimum five years related student services or academic support management and supervisory experience preferably in a matrix organization.
  • Very strong customer service and solutions orientation.
  • Demonstrated ability to constantly respond to changing demands from management, internal and external stakeholders.

Essential Job Functions:
  • Exceptional interpersonal and team leadership skills with a demonstrated commitment to high quality customer service and capacity to motivate and inspire workforce
  • Ability to work as an effective team member in a collaborative work environment, and a proven commitment to the values inherent to a culturally diverse workplace
  • Excellent initiative, communication, problem-solving, time management, and proven follow-through skills
  • Must possess a “can-do” attitude with a thoughtful and creative service orientation
  • Ability to constantly respond to changing demands from management, internal and external stakeholders
  • Work with Human Resources to assure compliance with the federal and state regulations, university policies, and collective bargaining agreements
Management Skills:
  • Must be able to communicate effectively, both orally and in writing, with staff, academic administrators and other key University offices.
  • Must be poised under pressure and provide proactive solutions to problems and challenges
Supervisor Responsibilities:
Direct supervision of all campus student and academic support services including the functions of Financial Aid, Registrar, Disabled Student Services, Student Business Services and Academic Program Support staff. Indirect supervision of all campus Facilities, IT, and Library staff.

Other Requirements:
  • Sensitivity to cultural diversity and ability to communicate and interact effectively with people of all ages and diverse background.
  • Proven ability to work effectively as a team player; highly motivated, focused and results oriented.
  • Ability to exercise discretion and tact in all interpersonal contacts, and to maintain confidentiality at all times.
  • Ability to manage multiple tasks according to required deadlines, and maintain composure under high stress conditions.
  • Ability to be optimistic, positive and supportive in all interactions with others.
  • High level of accuracy and attention to detail.
  • Flexible, diplomatic and effective leadership style.
  • Very strong customer service and solutions orientation.
  • Employment is contingent upon successful completion of a background check

Application Instructions:
Please send a cover letter, resume and three professional references with your submission.

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