Roseville Public Library - Library Technician

https://www.calopps.org/ViewAgencyJob.cfm?ID=20279&kw=

Close Date: Mar 13, 2015

Salary: $3,658.00 - $5,148.00 Monthly

FINAL FILING DATE: Accepting the first 100 qualified applications or closing at 5:00 P.M., on Friday, March 13, 2015, WHICHEVER OCCURS FIRST.

IT IS MANDATORY THAT YOU COMPLETE THE SUPPLEMENTAL QUESTIONNAIRE. YOUR APPLICATION WILL BE REJECTED IF YOU DO NOT PROVIDE ALL NECESSARY INFORMATION

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THE POSITION

The Human Resources Department is currently accepting applications for two Library Technician positions; one position in the Public Services Division and one position as Volunteer Coordinator. The established Employment List may be utilized, though, to fill any Library Technician position in the City of Roseville for the duration of the list. The Public Services Library Technician oversees the circulation/public service desk function at a branch library. The Volunteer Coordinator Library Technician is responsible for overseeing the library’s volunteer program, including recruitment, training and retention. The normal work schedule will vary between the hours of 8:00 a.m. and 7:00 p.m. Monday through Saturday.

DEFINITION

To perform a variety of technical library duties related to circulation services, technical services and virtual library services; to provide front-counter and reference customer service for general inquiries; and to perform support duties involving organizing, purchasing, distributing, and accounting for a wide range of library materials.

SUPERVISION RECEIVED AND EXERCISED

The Public Services Library Technician reports to the Library Supervisor at the assigned branch. The Volunteer Coordinator Library Technician reports to the City Librarian.

Exercise direct supervision over clerical library staff and part-time library personnel.

EXAMPLES OF ESSENTIAL DUTIES - Duties may include, but are not limited to, the following:

• Recommend and assist in the implementation of goals and objectives; establish schedules and methods for the performance library support operations; implement policies and procedures.

• Plan, prioritize, assign, supervise and review the work of staff involved in circulation, technical and virtual library services activities.

• Evaluate operations and activities of assigned responsibilities; recommend improvements and modifications; prepare various reports on operations and activities.

• Participate in the selection of staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline procedures.

• Develop work schedules on a recurring basis to provide adequate coverage for circulation, information services and/or technical services functions; train personnel in related processing operation duties.

• Order a variety of library materials and supplies; receive, process and distribute materials; verify and process invoices for payment; and monitor open purchase orders.

• Ensure proper classification and processing of new collection materials; oversee quality control and maintenance of library materials, including discard; provide technical assistance in troubleshooting problems with electronic devices such as printers, disc cleaning equipment, reader/scanners.

 • Provide adequate shelving space for materials; monitor shelving and display areas for appearance, ease of use and accuracy of placement.

• Maintain and compile statistics and prepare a variety of reports on operations related to circulation and/or technical services activities; assist in preparation and maintenance of procedural manuals.

• Promote library services and programs through news releases, flyers, brochures, social media, email marketing and current website information.

• Provide front counter and reference desk assistance to customers; process inter-library loan and other requests; provide customer service by telephone or email communication; resolve customer complaints and/or inquiries regarding materials and services.

• Verify and process payments; balance cash drawer; research and resolve billing issues.

• Maintain and monitor open purchase orders; order and receive a variety of supplies and materials.

• Assist with the maintenance of the City’s virtual library including the installation of software and the more routine system configuration and troubleshooting of hardware and software issues.

• May participate in planning and/or assisting with the development of library programs and related activities/events.

• Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.

• Perform related duties as assigned.

MINIMUM QUALIFICATIONS

Knowledge of:

• Modern operational practices and procedures used in a public library, including circulation, technical and virtual library services.

• Library classifications and cataloging methods as related to circulation and/or technical services.

• Principles of supervision, training and performance evaluations.

• Basic principles and practices of program development and service delivery.

• Principles and practices of safety management.

• Basic math and accounting practices.

• Cash handling procedures.

• Principles of customer service.

• Collection development practices, procedures, and general resources.

• Modern office equipment, automated systems and other computer-based applications such as word processing, spreadsheet, and database use.

Ability to:

• Perform technical library duties related to circulation, technical and/or virtual services.

• On a continuous basis, know and understand all aspects of the job. Intermittently analyze work papers, reports and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical policy and procedures.

• On a continuous basis, sit at a desk for long periods of time. Intermittently twist to reach equipment surrounding desk; intermittently push and pull carts; stand and sit continuously when on a public desk; perform simple grasping and fine manipulation; use telephone, and write or use a keyboard to communicate through written means; and lift or carry weight of 10 pounds are less.

• Interpret and explain library policies and procedures.

• Supervise, train and evaluate assigned staff.

• Receive and respond effectively to customer service issues and questions.

• Use modern office equipment, automated systems and other computer-based applications such as word processing, spreadsheet, and database use.

• Work weekends and evening shifts as required

• Communicate clearly and concisely, both orally and in writing.

• Establish and maintain effective working relationships with those contacted in the course of work.

Experience and Training:

Experience:

• Three years of responsible experience performing clerical or customer service work.

AND

Training:

• An Associate’s degree from an accredited college or university.

License or Certificate:

• Possession of a valid California driver’s license by date of appointment.

• Possession of, or ability to obtain, First Aid and CPR Certifications as issued by the American Red Cross.

SUPPLEMENTAL QUESTIONNAIRE:

Please answer questions #1 and #2 for BOTH positions:

1. Related to the job description, please describe your experience and abilities which demonstrate your readiness for this position.

2. Describe a project or idea that you initiated. How did you implement it, and what was the impact?

Please answer questions #3 and #4 if you are interested in applying for the Public Services Library Technician position:

3. What do you feel are the most important skills in managing a busy library public service desk?

4. Describe your experience utilizing technology to provide library services to customers?

Please answer questions #5 and #6 if you are interested in applying for the Volunteer Coordinator Library Technician position:

5. Give an example of how you have trained volunteers to perform in a public service environment.

6. How do you motivate volunteers to put forth their best effort?

Please answer all 6 questions if you wish to be considered for BOTH positions.

SELECTION PROCESS

All candidates meeting the minimum qualifications will have their application scored in the Formula Rate Examination. The applicant’s education and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine ranking and placement on the Employment List. Supplemental questions 1-6 will be utilized by the department hiring authority to make interview and selection determinations. Please note that applicants who are placed in the reachable rank (typically 1-5) will be required to respond to an online Criminal Conviction Questionnaire sent via email. Failure to respond to this questionnaire within (5) calendar days of the email notification will result in your application not being forwarded to the hiring department for further consideration. Final appointment is contingent upon a check of past employment references and a fingerprint check.